Support Pets (supportpets.com) has a 4.4 out of 5 rating on OK.one, based on 105 user reviews collected here. It is listed under Health & Medical and its reputation is good. 83% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 92% of negative reviews. Last updated 2026-08-10.
I can take my dog anywhere. I appreciate ESA.
Thank you for your review! We're so happy to hear you had a great experience. We truly appreciate your support and wish you and your dog all the best!
I joined last year and I’m glad I did I can take my support pets anywhere
Thank you for your review, Allison! We're so glad you've had a positive experience with Support Pets over the past year. We appreciate your continued trust and support!
Some mix-ups in the beginning. And long time customer that I am and was charged full price. That being said I really need my boy so I did what I needed to. Maybe next year it will be better!!
Thank you for your feedback and for being a valued long-time customer. We sincerely apologize for the mix-ups and any confusion regarding your renewal pricing. We truly appreciate your continued trust in Support Pets, and we'll share your feedback with our team as we continue to improve the customer experience. If you have any questions about your renewal or pricing, please don't hesitate to reach out to our Customer Experience team, we'll be happy to assist. Thanks for your trust and support
Awesome! It is a pleasure to serve! Thanks for your trust and support
It is great because it is right away you get the paperwork. The company is very honest on getting them everything done.
Thank you for your wonderful feedback, Jessica! We're happy to hear you appreciated our quick turnaround and honest service. We truly appreciate your trust and support!
It was easy, fast and it worked for my apartment complex no problem!!!
Thank you for your review, Erica! We're so glad the process was easy, fast, and that everything worked smoothly with your apartment complex. It is a pleasure to serve. Thanks for trusting and choosing us
It’s easy to set up but I wish after the initial setup of ESA that renewal would be a little cheaper.
Thank you for your feedback! We're glad to hear you found the setup process easy. We also appreciate your suggestion regarding renewal pricing. Customer feedback like yours is valuable, and we'll be sure to share it with our team as we continue looking for ways to improve the experience for our returning customers. Thank you for choosing Support Pets!
It was easy to do, this is my 3rd or 4th renewal
Thank you for your continued trust, Sandi! We're honored to have been part of your journey through another renewal. We truly appreciate your loyalty and look forward to continuing to support you and your pet! Count on us
Recieved my documents quickly. A great help to maintain my 2 pets in my apartment and not having to pay pet fee.
Thank you for your wonderful review, Maribel! We're so glad your documents arrived quickly and that we could help make housing with your pets easier. Thank you for trusting Support Pets!
Just going back over all of my emails and finding everything is easy to work through.
Awesome, Gary! We are glad to provide a simple, easy and hassle-free service! Thanks for your review and support
Quick turnaround and the renewal process was hassle-free as always.
Thank you so much for your trust and support over the years, Kris! It is always a pleasure to serve Count on us!
Thank you for your review, Alexander! We're glad to hear you achieved your goals without any hassle. We appreciate your support and are grateful for the opportunity to assist you. Colunt on us
Excellent Daughter is happier
Thank you for your review, Anita! We're so happy to hear your daughter is happier and to be part of your journey. Wishing you and your family all the best
Very helpful fast turnaround and most importantly reassurance that I can take my best friend anywhere!!!
Thank you for your feedback! We're glad to hear that our team was helpful and responsive throughout the process. We appreciate your trust in Support Pets and wish you and your best friend all the best!
Thank you for your review! We're happy to hear you had a great experience with our customer service team. We truly appreciate your support.
I'm happy with Support pets service and the deal I got from the company. Speaking with the service representative helped me resolve my issue of being overcharged and he was very helpful and responsive to my concerns exactly what I was looking for! Thank you for your service!
Thank you for your kind feedback, Josie! We're happy that our team was able to resolve your concerns and provide the assistance you were looking for. We appreciate your trust and are always here to help.
Everything was easy from start to finish, tags and documents came on time.
Thank you for your review, Monika! We're happy to hear everything went smoothly from start to finish and that your documents and tags arrived on time. We appreciate your support!
Thank you for your feedback, Deborah! We're glad the process moved quickly and that you had a positive experience. We appreciate your support and its a pleasure to serve
If i could give this site -1 stars i would!! So I went through the process to qualify for a support animal. When I first got my ESA my current housing manger didn't care about it, it was unnecessary. Fast forward to NOW, the new apartment i am trying to move into uses PetScreening.com to verify ESA animals and their letters. Surprise surprise that this letter triggers red flags about being a "letter mill" and that is it something you can buy online without actually talking to an actual therapist. So they request more information from you about this site. I contacted Support Pets and they sent me 4 different forms of verification that were rejected by Pet Screening.com every time, and the reason stated??? Because it's very similar to letters found on the internet that can be bought after a short survey. DON'T WASTE YOUR TIME, MONEY OR MENTAL HEALTH ON THIS WEBSITE! THEIR LETTERS DON'T HELP YOU, THEY JUST CAUSE YOU UNDO STRESS AND ANXIETY!! If you really do need an ESA animal your better off going to a behavioral health specialist that can really help you! Oh, and of course they found a reason to NOT refund my money!
We’re sorry to hear about your experience and understand how stressful housing-related situations can be. While we’re unable to review the specifics of your case based on the information provided in this review, we do want to clarify that Support Pets is a legitimate service that has helped thousands of customers obtain ESA documentation for housing accommodations across the country. Our documentation is issued by licensed healthcare professionals following a clinical review process. It’s also important to note that individual landlords, apartment complexes, and third-party screening companies such as PetScreening may apply their own review standards or request additional information beyond the initial ESA documentation. Those requirements can vary from property to property and are outside of our direct control. We appreciate your feedback and are sorry the process did not meet your expectations. If you would like us to review your situation directly, please contact our Customer Experience team with your order details so we can assist further. Count on us
Everything about the service is nice, until you get the actual letter. It’s a boilerplate letter that makes it obvious the doctor has never seen you. So if you’re dealing with a place that’s going to verify the letter, you’re wasting your money.
We're sorry to hear that this was your impression of the service. However, we'd like to clarify that ESA documentation issued through our platform is prepared by licensed healthcare professionals following a clinical review process and is successfully used by thousands of customers for housing accommodations across the country. The fact that a document follows professional formatting standards does not make it "generic" or invalidate its legitimacy. Housing providers and third-party screening companies may have their own verification procedures or additional requirements, but that does not mean the documentation itself is invalid. We also note that we were unable to find any indication that you contacted our Customer Experience team regarding these concerns. Had you reached out, we would have been happy to review your situation, answer questions about the documentation, and assist with any verification requests. We appreciate your feedback and wish you the best moving forward.
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