Support Pets (supportpets.com) has a 4.4 out of 5 rating on OK.one, based on 105 user reviews collected here. It is listed under Health & Medical and its reputation is good. 83% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 92% of negative reviews. Last updated 2026-08-10.
Fast and easy, payment options were simple and lower than other websites! Exceeded my expectations and got accepted very fast! 10/10🐶💗
Thank you so much for your kind feedback! We’re glad to hear the process was fast and easy, and that everything exceeded your expectations. Count on us!
I had a very frustrating experience with Support Pet. I submitted an ESA letter obtained through their service to my leasing office, expecting it to meet the basic requirements they advertise. Unfortunately, my leasing office rejected the letter with the following reason: “The documentation provided does not demonstrate that the healthcare professional has sufficient personal knowledge of your disability‑related limitations to reliably verify a disability or a disability‑related need for an assistance animal.”
We’re sorry to hear about your experience and understand how frustrating housing verification situations can be. The ESA documentation provided through our service is issued following a clinical review process and prepared in accordance with applicable federal housing guidelines. These documents are successfully used by thousands of customers across the country for housing accommodations and related requests. That said, some housing providers and third-party screening companies may apply their own internal review standards or request additional verification beyond the original documentation provided. Unfortunately, these policies can vary from property to property and are not always within our control. Our service is legitimate, and our team regularly assists customers with follow-up documentation, verification requests, and additional housing forms when needed. We’re always happy to help clarify concerns directly with customers and support them throughout the process. Count on us
Each year I apply for my dog's ESA certifications. Support Pets thoroughly vets me and my dog in order to qualify. Having these ESA documents is such a saving grace for traveling, apartment rents, bringing my dog along to various places. I highly recommend Support Pets!
Thank you so much for your feedback! We’re glad to hear the process has been smooth year after year and that your ESA documentation continues to be helpful for your needs. We truly appreciate your recommendation and your continued trust in us!
I love how easy it was to keep my ESA certification
Awesome! That's our goal, Kristy. A simple, fast and hassle-free service Thank you so much for your review and support
I can only say that my experience has always met up to my expectations. I have been dealing with this service for seven years.
Thanks for your support for all these years, Carmen! It is always a pleasure to serve. Count on us
Awesome! Thank you so much for your review and feedback We will be here to answer any questions, if necessary Count on us
Quick and easy and definitely fast service.. Love it!!
It is a pleasure to serve! Enjoy the best times with your ESA Thanks for trusting and choosing us
With just doing a renewal it was easy and quick.
Awesome! Thanks for staying with us for one more year. We are glad that the renewal process was simple and quick, that's what we aim for. Count on us
Clear and simple process.
We are glad to hear that. We aim for a hassle-free and easy process and we're glad you've enjoyed it. Thanks for your trust and support
This was a very easy process. Thank you so much
It is a pleasure to assist! We are glad that you found our process hassle-free. It is our goal to make everything smooth and stress-free! Thanks for trusting and choosing us
The process was extremely easy and my documents were ready in less the 24 hours.
Thank you, Ruth Ann! We’re glad to hear the process was easy and that your documents were ready so quickly. We appreciate your support!
They make it quick and easy to get the process going. They are actually interested and concerned for my needs. I forgot to renew the documents and they made it happen so quick. Great job!
Thank you for your kind words, Azael! We’re happy we could help you get everything renewed quickly and smoothly. It means a lot to know you felt supported throughout the process! Count on us
That's exactly what we aim for, Zac! A hassle-free service to help those in need Thank you so much for trusting and choosing us
Quick and easy!!! Got exactly what we needed.
Awesome! We are glad to provide a hassle-free service! Thank you for trusting and choosing us
The bestttttttttttt
Awesome! We are glad to hear that. Thank you so much for your trust and support, Yelitza! It is a pleasure to serve
Vest is wrong size. Still trying to correct.
Thank you for letting us know, and we’re sorry for the inconvenience. We’d be happy to help get the correct size for you. Please reach out to our support team so we can review your order and assist with an exchange as quickly as possible. Send an e-mail to [email protected] Or click the "chat" on our website. Count on us
answered the questionnaire and received my package within a week later helps with staying at hotels and going to stores
Thank you for your feedback! We’re glad to hear the process was smooth and that you received everything quickly. Enjoy every minute with your ESA We appreciate your support and are happy to have been able to assist you!
Thank you so much, this is very helpful and life changing.
We are so happy to hear that, Maria! It is a pleasure to be part of your journey Thank you for trusting and choosing us
Thank you for your feedback. The total cost is displayed during the checkout process before completing your purchase, based on the options selected. We understand how important transparency is, and we’re always working to make this as clear as possible. If you have any questions about your order or charges, please contact our support team and we’ll be happy to review everything with you. Send an e-mail to [email protected] Or click the "chat" on our website. Count on us
I am lost on this process and also paid the funds Where is my certificate I am 84 years old
Hello, Emilia. Thank you for reaching out, and we’re sorry for the confusion. We’ll be happy to help you locate your documents. Your ESA certificate is typically sent by email as a downloadable PDF, so we recommend checking your inbox as well as your spam or junk folder, just in case it was filtered there. If you’re having trouble finding or opening it, please contact our support team and we can resend the documents or guide you step-by-step. If it’s easier, you can also request a callback, and a team member will assist you directly. We’re here to make this as simple as possible for you. Send an e-mail to [email protected] Or click the "chat" on our website. Count on us
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