Quick and easy
Reply from Support Pets2026-04-22
Thank you so much for your review and support, Laurie! It is a pleasure to serve in an easy and hassle free manner
About Support Pets
Data updated- Website
- supportpets.com
- Category
- Health & Medical
- Location
- United States · Miami
- Status
- Unclaimed
- Last 12 months
- 105 reviews
- Replies to negative
- 92% (12/13)
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Is Support Pets legit?
Support Pets (supportpets.com) has a 4.4 out of 5 rating on OK.one, based on 105 user reviews collected here. It is listed under Health & Medical and its reputation is good. 83% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 92% of negative reviews. Last updated 2026-08-10.
What people say
That they help you all the way
It was easy they help you all the way through it
Reply from Support Pets2026-04-21
It is a pleasure to serve, Belinda! Thank you so much for your review and support!
The documents came in Paula Dollar and…
The documents came in Paula Dollar and was supposed to be Paula and Justin Dollar.
Reply from Support Pets2026-04-20
Hi there ESA documentation is issued per individual, based on the information provided in the completed questionnaire and the evaluation by the licensed professional. That’s why the document reflects a single name. If you need documentation for an additional person, please contact our support team and we’ll be happy to guide you through the process. Send an e-mail to [email protected] Or click the "chat" on our website. Count on us
Very prompt
How promt everything was
Reply from Support Pets2026-04-20
It is a pleasure to serve! If there is anything else we can do, please feel free to reach out Count on us
Quick and simple
Reply from Support Pets2026-04-20
Awesome! We're happy to hear that our services were hassle-free and fast! Enjoy every minute with your ESA Thanks for trusting and choosing us
kept calling my phone for what
Reply from Support Pets2026-04-18
We only place calls when a callback has been requested or in relation to an active support case. We do not make unsolicited calls. If you have any questions or concerns, please contact our customer support team via chat or email and we’ll be happy to assist you. Send an e-mail to [email protected] Or click the "chat" on our website. Count on us
Fast and Friendly
Fast, friendly help getting ESA for housing. Super easy process
Reply from Support Pets2026-04-19
Awesome! That's our goal : a fast, hassle-free and safe process. Thanks for trusting and choosing us!
My experience has been great so far
Reply from Support Pets2026-04-17
Thank you, Monica! We’re happy to hear you’ve had a great experience so far. We appreciate your support!
It was seamless and good step by step…
It was seamless and good step by step directions to obtain my documents
Reply from Support Pets2026-04-17
Thank you for your review! We’re glad to hear the process felt seamless and that the step-by-step guidance was helpful. Enjoy the best of life with your ESA Thanks for trusting and choosing us
Everyone is very helpful and easy to…
Everyone is very helpful and easy to retrieve documents
Reply from Support Pets2026-04-17
It is a pleasure to serve, Alexia! Enjoy the best of life with your ESA and know that you can always count on us!
Quick and convenient
Needed a ESA letter for my apartment complex and was able to fill out the application. The same day I received my approval. Yay! Thanks guys!
Reply from Support Pets2026-04-17
Thank you for your kind words, Mark! We’re glad the process was quick and smooth for you. A hassle-free process is exactly what we aim for. We appreciate your support. Thanks for trusting and choosing us!
Fast and easy to sign up
Fast and easy to sign up. Great customer service Fast service Easy to understand site
Reply from Support Pets2026-04-18
Thank you for your kind words! We’re glad you found everything fast, easy, and straightforward, and that our customer service delivered. You can count on us!
Issues with the app in beginning
Issues with the app in beginning. Tried to get deluxe package add on and app kept spinning.
Reply from Support Pets2026-04-16
Thank you for your feedback! We’re sorry to hear you experienced issues with the app at the beginning. We understand how frustrating that can be. If you still need assistance with any add-ons or your order, please reach out to our support team and we’ll be happy to help complete everything smoothly. Send an e-mail to [email protected] Or click the "chat" on our website. Count on us
All the help from customer service
Reply from Support Pets2026-04-17
Thank you for your feedback! We’re glad our customer service team was able to help you. It is a pleasure to serve and we’re always here when you need us!
It was quick.
Reply from Support Pets2026-04-15
It is a pleasure to assist you, Kenydi. Thanks for your review and support!
Do Not Trust
Terrible site. I waited two weeks for a "Doctors approval" when their website states that the approval process takes 24 to 48 hours. Still with no response, I canceled my membership since they will charge you even BEFORE getting the "approval." The only positive outcome was that I was refunded the full amount within 24 hours. For them, it's all about making the money. If consumers do not follow up, they will be more than happy to take your money with confidence.
Reply from Support Pets2026-04-18
Hello, Thank you for your feedback. We take concerns like this seriously, but we were unable to verify this case, as no information was provided and there was no response to our request for details. Without that, we’re unable to locate an account or confirm the situation described. That said, we’d like to clarify that the approval timeframe is typically 24–48 hours, though in some cases delays can occur depending on the completeness of the information submitted or if additional review is required. We also want to note that no charges are processed without an order being placed, and in this case, as mentioned, a full refund was issued promptly, which reflects our commitment to resolving concerns fairly. If this review is associated with a valid order, we encourage you to contact our support team with your details so we can properly investigate and assist.
Fast response
They gave us everything we needed to be able to keep our dog when we moved.
Reply from Support Pets2026-04-14
Thank you, Christy! We’re so glad we could help you keep your dog with you on your new home! Enjoy every second with your ESA Count on us
Always a good customer service…
Always a good customer service experience
Reply from Support Pets2026-04-13
It is a pleasure to serve, Denise! Thank you so much for your review and support
Quick easy and very informative
Reply from Support Pets2026-04-13
Thank you for highlighting how simple and fast the process was. We strive to make every experience smooth for our customers and we look forward to helping you with any future needs!
Fast response and great service
Reply from Support Pets2026-04-13
Thank you, Jordan! We’re glad you experienced fast responses and great service. We appreciate your support!