Support Pets (supportpets.com) has a 4.4 out of 5 rating on OK.one, based on 105 user reviews collected here. It is listed under Health & Medical and its reputation is good. 83% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 92% of negative reviews. Last updated 2026-08-10.
This company is everything for me. It has allowed my family to keep our dog when we otherwise would not have been able to. I can't say thank you enough!!!
Thank you so much for your review, Marla! Knowing that we helped keep your family and your dog together means the world to us. We truly appreciate your trust and support, and we're honored to have been part of your journey.
Total SCAM. They issue fake documents that aren't accepted for rentals. They refused to refund me by dodging the request for refund by saying "We ask that you reply to the original email thread" even though I had requested the refund through multiple different email threads. They issued my girlfriend's refund within an hour of her requesting it. Terrible customer service team members.
We're sorry to hear about your experience. However, we would like to clarify that ESA documentation issued through our service is prepared by licensed healthcare professionals and is successfully used by thousands of customers for housing accommodations across the country. Individual housing providers may have their own verification procedures or additional requirements, which can vary from property to property. Regarding refunds, different cases can have different circumstances, timelines, and account histories, which may affect how requests are reviewed and processed. Asking customers to reply to an existing email thread is often necessary to ensure the team has the complete context of the case and can assist more efficiently. We would be happy to review your concerns further. Please contact our Resolution Team through the chat on our website or by email at [email protected] so we can investigate your case directly. Count on us
The apartment complex did not take your esa paper because your doctor isn't really a doctor they said so I had to pay 800.00 on cats deposit on top of that I paid a little over 200.00 to you and lost that money for something that can't be used
We're sorry to hear about your experience. However, we were unable to investigate the specifics of your case because we requested additional information, including order details, and did not receive a response. We would also like to clarify that ESA documentation provided through our service is issued by licensed healthcare professionals and is successfully used by thousands of customers for housing accommodations. Individual landlords, apartment complexes, and third-party screening services may have their own policies or requirements, which can vary from property to property. If you'd still like us to review your situation, we'd be happy to assist if you provide the requested information. Count on us
I would have preferred to get an actual written ESA letter in the mail. But, I guess the download on my phone will have to do. Thank you for your help with this matter. Patricia Kester
Thank you for your feedback, Patricia! We're glad we could help. If you'd prefer a physical printed copy of your ESA documentation, we do offer that option. Please contact our Customer Experience team through the chat on our website or by email at [email protected], and we'll be happy to assist you with obtaining a mailed copy of your documents. Count on us
I absolutely love that I no longer have to worry about choosing a place to live or my Fur babies.
Thank you so much for your kind feedback, Jennifer! We're happy to hear that having your documentation has given you greater peace of mind when it comes to housing and staying with your beloved fur babies. We truly appreciate your trust in our team!
I received my paperwork quickly by email and in a timely manner by mail.
We are glad to hear that, Aimee! It is a pleasure to serve Thanks for trusting and choosing us
You made getting my papers for Lexi making her an ESA, i thank you so much i feel now like i can take her anywhere i go. So far she has not been rejected from entering any place that i have gone. My only complaints is that i have yet to receive her ESA tag and ESA jacket that i have paid for. Hopefully they will soon be sent to me.
Thank you for sharing your experience! We're so happy to hear that Lexi has been such an important part of your life and that the process was a positive one for you. Regarding your ESA tag and vest, please contact our Customer Experience team through the chat on our website or by email at [email protected]. We'll be happy to check your order status and provide an update on the shipment. Count on us!
This process was extremely easy and convenient. Support pets communicates with you every step of the way and you receive the documents fast!
Thank you for the review, Shayna! We're so glad you found the process easy, convenient, and well-supported from start to finish. Keeping our customers informed every step of the way and delivering documents promptly is exactly what we strive for. Count on us
I do not recommend Support Pets. I am disappointed with my experience using Support Pets. My landlord requested ESA documentation within a specific timeframe, and the process took much longer than expected. Communication was inconsistent, and because the process was not efficient, I lost the apartment I wanted and it was difficult to get clear updates regarding the status of my paperwork do not use them!!
We're sorry to hear about your experience and the difficulties you encountered during your housing search. After seeing your review, we reached out and requested additional information so we could review your case and better understand what occurred. Unfortunately, we did not receive a response, which prevented us from investigating the matter further. Our team strives to provide timely communication and support throughout the process, and we would still be happy to review your concerns if you choose to contact us with the requested details. We appreciate your feedback and wish you the best moving forward.
I paid for a subscription to support pets so I could have my dog registered as my emotional support companion. Total i paid was $499.99 for her registration, and ID tag and a support animal vest. I haven't received ANYTHING from them and despite my requests for a full refund and cancelation of my order I haven't received a refund. All I've received is a bunch of emails from this company. Order confirmation (Support Pets) Wed, May 20, 2026 at 10:24 PM This email contains your order receipt from your purchase at Support Pets ESA ORDER RECEIVED CUSTOMER INFO Lynn Stewart Support Pets Miami, FL 33130 Receipt Date May 20, 2026 Customer ID: Items Price Quantity Amount Deluxe ESA Bundle $234.00 1 $234.00 ESA Vest $0.00 1 $0.00 Official ESA ID Card $0.00 1 $0.00 Unlimited Access $0.00 1 $0.00 Both Housing & Travel ESA $0.00 1 $0.00 Physical ESA Letters $0.00 1 $0.00 ESA Folder $0.00 1 $0.00 ESA Certificate $0.00 1 $0.00 EZ Renewal $0.00 1 $0.00 Red Carpet Guarantee $0.00 1 $0.00 Pet Health eBook $0.00 1 $0.00 Pet Care Ebook $0.00 1 $0.00 Genius Tag $0.00 1 $0.00 PSD Recommendation Letter $8.99 1 $8.99 Digital ESA ID Card $0.00 1 $0.00 TeleVet - Free 1 month $0.00 1 $0.00 Note Subtotal $242.99 Total $242.99 Total Paid $242.99
We’re sorry for the frustration, Lynn. However, our records confirm that you contacted our customer support and our team assisted you. Your orders were fully canceled and refunded, including the ESA evaluation, accessories, and PSD course. Refunds were processed back to your original payment method, though banks and payment providers may take 7–10 business days to reflect the funds. If you still have any questions regarding your refund status, our team remains available to assist through Support Pets or at [email protected].
Response is instant very professional and attentive to request.
Thank you so much for your feedback! Our team happy to hear that and It is a pleasure to serve Thanks for trusting and choosing us
When I didn't receive my documents, the issue was resolved.
Awesome! We are glad to hear that our team was able to assist you promptly, Julie! It is a pleasure to serve. Thanks for trusting and choosing us
The letters appear to cover all my needs, and received in a timely manner.
Awesome! It is always a pleasure to serve Thank you so much for your trust and support
Fast response time and received my letters quickly. I love the company....but I order the support package with the vest and all and have yet to hear anything about it?
Thank you so much for your kind words! We’re glad to hear you received your letters quickly and had a positive experience with our team. Regarding your support package, please contact our Customer Experience team through the chat on our website or at [email protected] so we can check your order status and assist you further. Count on us
Awesome! We are glad that our service was fast and hassle-free! Thanks for trusting and choosing us
one of the best experiences I've ever had. The customer support was very helpful and the process was quick and easy.
Thank you so much, Ryan! We’re honored to hear this was one of the best experiences you’ve had. We’re glad our support team could make the process quick and easy for you! Count on us
Very easy renewal for our sweet Daisy! Thank you! -Joan
Thank you, Joan! We’re so happy to hear Daisy’s renewal process was easy and smooth. You can always count on us
Great company to deal with very helpful from start to finish.
It is a pleasure to serve, Chris! Thank you so much for your trust and support
It was quick and easy. The price is affordable. I am very pleased.
It is our pleasure to serve and provide a fast, easy and affordable service, Shelby! Thank you so much for trusting and choosing us
It is a pleasure to serve in a hassle-free manner! Thanks for trusting and choosing us
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