Sureclean™ Pte Ltd is a leading supplier of hygiene and disinfection products and services, supporting various industries with the latest and most efficient hygiene solutions. We provide support and benefits to sectors such as Medical, Childcare, Education, Hospitality, F&B, Corporate and Residential.Sureclean™ is the trusted brand and leading hygiene supplier for our local childcare industry and we support them with our effective and efficient products and services encompassing of anti-germ hygiene products, toiletries, automated disinfection systems, permanent anti-bacterial coating systems, disinfection decontamination services and hygiene trainings.
Overcharged for minimal service, mismatch of expectation
Opted for the post-renovation package and was $400++, not worth it. Reason why I engaged their services is due to the high star ratings, which I later found out that by giving a low star rating, cleaners' incentives would be affected.
As a newly renovated 3 room HDB, my unit was small and empty (without furnitures) to begin with. I engaged in the post-renovation services expecting deep cleaning to extract the dust underneath my vinyl flooring, as well as deep cleaning of my living room sofa (the only furniture i have). End day, what I received was just a simple wipe down of the floor and rooms, deep cleaning of the sofa comes at additional charges.
Clear mismatch of expectations, what I engaged was post renovation cleaning, not a simple cleaning. When probed about the removal of formaldehyde smell or the use of deep cleaning machineries, all these are additional packages which is another additional $500+ upwards.
Total mismatch of expectation, simple cleaning that is not what I expected at this price point is a total ripoff. What was relayed as a 4-4.5hrs session took less than 1.5hrs. Should I have known, I would have opted for another package instead of post-reno, which was super misleading given that it does not check off any of the boxes for any post-reno new home owners.
Chatline wasn't helpful in the slightest, and rushes you into making payment for confirmation. Did not bother to ascertain whether their services and the consumers' expectations align. I could have paid external cleaners $20/hr based off market rate rather than 20x the market price for the same services.
Sureclean Singapore 回复2026-10-15
Thank you for taking the time to write this, and I'm sorry the session fell short of what you were promised. Post-renovation cleaning covers dust removal from all surfaces, built-ins, windows and floors; floor deep-scrubbing, sofa cleaning and formaldehyde treatment are separate services, and that should have been made clear before you paid, not after. A 1.5-hour session on a newly renovated flat is also shorter than our standard, and I'd like to review the crew report for your job. Please WhatsApp +65 6983 9523 with your booking date so I can look into it personally and put it right. - Alvin Tan, Managing Director
The ladies turned up 2 hours prior to booking which meant I had to leave work early, due to having to be there for it finishing.
The ladies cleaned my fridge and then charged me $60 additional fee for the cleaning plus an extra admin fee. They had prewarned me of this in a text message which I had not agreed to.
Outrageous to say after I had already spent $320 on the deep clean already.
The ladies cleaned really well and thankful for their service.
Would recommend being explicit about what you want from the clean, times and be aware of additional charges.
Sureclean Singapore 回复2026-10-15
Thank you for the honest feedback, and I'm glad the cleaning itself was done well. Arriving two hours before the booked slot is not acceptable, and an add-on like fridge cleaning should be agreed before it is done, not announced by text. We've since tightened both the arrival confirmation and the rule that any add-on is quoted and accepted in writing first. If you'd like me to review the charge, WhatsApp +65 6983 9523 and mention this review. - Alvin Tan, Managing Director
I have been using Sureclean for nearly a year now. And Kim is my new cleaner who took over recently from a previous colleague who had to return to her home country to care for a family member.
Kim is friendly, speaks well, listen intently to instructions and does a very good job in keeping my condo apartment clean, with minimal supervision. A diligent worker, with initiative.
I am happy with Kim’s performance.
I'm sure am glad I engaged Sureclean to do the cleaning services for me. Emily, Nicole, Mathavi and Loka definitely did a great job! My house is now sparkling clean and has never been this clean before. They were very thorough in their job. I would engage them again for future cleaning services and recommend to family and friends too!
Sureclean Singapore 回复2024-07-24
Thank you so much for your kind words! It was a pleasure to serve your beautiful home. Stay Sureclean. 🙂 Please do remember to post on Google & Facebook to have a chance to win service vouchers!
We engage sureclean for our post renovation cleaning today and is very pleased with the 3 lady who came. They were punctual (in fact earlier), friendly and most importantly did a fantastic job to clean up the place. Although 1-2 cabinets were missed out in the kitchen (we only realised after they left) but they assist us to clean some of the areas that were difficult to reach (under the cabinets). We are already considering to engage them gor next cleaning service.
Sureclean Singapore 回复2024-04-01
Thank you so much for your kind words! It was a pleasure to serve your beautiful home. Stay Sureclean. 🙂 Please do remember to post on Google & Facebook to have a chance to win service vouchers!
Very satisfied returning customer. I have engaged them 3 times. They are very thorough in their cleaning. They even wiped the stubborn dust off my outdoor furniture. My house is so squeaky clean and dust-free now. Very efficient team of cleaners and I can't wait to engage their services again.
Sureclean Singapore 回复2024-04-01
Thank you so much for your kind words! It was a pleasure to serve your beautiful home. Stay Sureclean. 🙂 Please do remember to post on Google & Facebook to have a chance to win service vouchers!
We engaged Sure Clean for post renovation cleaning. The team made up of Eswary, Jana, Haishu and Kk. They arrived conveniently early during my session.
Although we had some last minute touch up works in the house, they were able to work with me to clean my new home systematically.
I like that the team is warm, professional and able to collaborate with me in tackling different areas in the home.
Eswary is the team leader and she executed her role professionally and warmly. She checked on her team's work afterwards and highlighted areas that they have initially missed out.
During cleaning, the girls highlighted to me any defects they came across so that I was made aware right from the start.
Overall, it was stress-free. I appreciate their help and would definitely recommend to others! :)
Sureclean Singapore 回复2023-10-30
Thank you so much for your kind words! It was a pleasure to serve your beautiful home. Stay Sureclean. 🙂 Please do remember to post on Google & Facebook to have a chance to win service vouchers!
I chanced upon Sureclean on ig, and decided to engage them for mattress, sofa and ottoman cleaning (almost a year old). Teo arrived early for the appointment (which I was fine with). Teo was independent in getting started and was diligently making sure that no spots were missed out. The entire process took about 2 hours for me. I'm a satisfied customer, and I will recommend them to anyone looking for cleaning help.
Sureclean Singapore 回复2023-09-08
Thank you so much for your kind words! It was a pleasure to serve your beautiful home. Stay Sureclean. 🙂 Please do remember to post on Google & Facebook to have a chance to win service vouchers!
Superb job.. well done… thank you for cleaning my house and surely will recommend other… 😊
Sureclean Singapore 回复2023-08-30
Thank you so much for your kind words! It was a pleasure to serve your beautiful home. Stay Sureclean. 🙂 Please do remember to post on Google & Facebook to have a chance to win service vouchers!
Engaged Sureclean for my parents post renovation cleaning. Jhoana from customer service was professional and prompt in replying my queries. The cleaning crew (Aruna, Vijaya and May) did a really good job in the cleaning. Highly recommended!
Sureclean Singapore 回复2023-08-30
Thank you so much for your kind words! It was a pleasure to serve your beautiful home. Stay Sureclean. 🙂 Please do remember to post on Google & Facebook to have a chance to win service vouchers!
Prompt and friendly service from booking the appointment to actual cleaning. Customer service was super helpful and fast to reply always. The cleaning team did a fantastic job of cleaning my home. Everything was very clean and they were efficient.
Sureclean Singapore 回复2023-08-30
Thank you so much for your kind words! It was a pleasure to serve your beautiful home. Stay Sureclean. 🙂 Please do remember to post on Google & Facebook to have a chance to win service vouchers!
Had my curtains and mattress cleaned. Professional services rendered and cleaning was to expectation. Overall I’m satisfied and would hire them again. I would use the WhatsApp number for future bookings. Initially I had left a query on their online form but they responded after several weeks. Once contact was established, things went pretty smoothly and efficiently.
Sureclean Singapore 回复2023-08-30
Thank you so much for your kind words! It was a pleasure to serve your beautiful home. Stay Sureclean. 🙂 Please do remember to post on Google & Facebook to have a chance to win service vouchers!
Ekta and May are very responsive and responsible with our enquiries and schedule arrangement of the helper. The helper is well trained to handle the cleaning too.
Very professional team. The team has been very accommodating and prompt in responding to my cleaning request. The cleaner allocated to me has also been good in understanding my priorities when cleaning.
Definitely will recommend to all my friends who would want to book a cleaning service.
Sureclean Singapore 回复2023-06-16
Thank you so much for your kind words! It was a pleasure to serve your beautiful home. Stay Sureclean. 🙂 Please do remember to post on Google & Facebook to have a chance to win service vouchers!
Had asked for post reno cleaning. And even bfr that, my mom’s house was already in a bad condition, stubborn grease, moulds, stains, rust marks were taken care of. Dust gone. Floor’s as clean as new and I couldn’t be more satisfied. Thank you to the 3 ladies(pls get in touch with me and provide me with their names) because I couldn’t get to thank them properly as I was at work. It was alot of work but the 3 ladies managed to did a splendid job under 4 hours. thank you guys. Me and my mom is so happy with the house now!
Sureclean Singapore 回复2023-05-25
Thank you so much for your kind words! It was a pleasure to serve your beautiful home. Stay Sureclean. 🙂 Please do remember to post on Google & Facebook to have a chance to win service vouchers!
Second time to avail their home cleaning service and we’re highly satisfied with the outcome. House is now squeky clean thanks to staff Eswary, Vijaya and Mathavi. They did a good job in cleaning our place.
Sureclean Singapore 回复2023-05-25
Thank you so much for your kind words! It was a pleasure to serve your beautiful home. Stay Sureclean. 🙂 Please do remember to post on Google & Facebook to have a chance to win service vouchers!
It's my first time that i'm using the service for sureclean.The Staff Teo was friendly and explain in details about their services. He arrived on time & did a good job.He even explain what's he's going to do with my mattress.The job was done well. I will definitely look for him, if cleaning is required . Thank you,sureclean for your services & for your guy too.
Sureclean Singapore 回复2023-05-25
Thank you so much for your kind words! It was a pleasure to serve your beautiful home. Stay Sureclean. 🙂 Please do remember to post on Google & Facebook to have a chance to win service vouchers!
I have been using Sureclean services for about 3 months now. My assigned helper Ruby is really good - punctual, detail oriented, has initiatives and a very pleasant personality. She follows my requirements well regarding what to do every time she comes. On quite a few occasions, she would even initiate cleaning spots or items that I did not request. I work from the living room of my home and i really appreciate it that she always tries to let me focus on my work and keep the disturbance to the minimum. I would be very happy to continue to use their service and recommend this company.
Sureclean Singapore 回复2023-05-25
Thank you so much for your kind words! It was a pleasure to serve your beautiful home. Stay Sureclean. 🙂 Please do remember to post on Google & Facebook to have a chance to win service vouchers!
It is my 1st time engaging Sureclean for pre move in cleaning. Booking of appointment was a breeze, with great and prompt responses from the team to my enquiries.
Eswary and Vijaya did a great job cleaning the house. Eswary was also extremely attentive to details and readily pointed out areas of "defects" in the house which we weren't even aware off.
The 2 girls managed to complete cleaning the 4rm flat in under 4 hours and were professional.
Will highly recommend Sureclean's services.
Sureclean Singapore 回复2023-01-17
Thank you so much for your kind words! It was a pleasure to serve your beautiful home. Stay Sureclean. 🙂 Please do remember to post on Google & Facebook to have a chance to win service vouchers!
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