Overcharged for minimal service, mismatch of expectation
Opted for the post-renovation package and was $400++, not worth it. Reason why I engaged their services is due to the high star ratings, which I later found out that by giving a low star rating, cleaners' incentives would be affected. As a newly renovated 3 room HDB, my unit was small and empty (without furnitures) to begin with. I engaged in the post-renovation services expecting deep cleaning to extract the dust underneath my vinyl flooring, as well as deep cleaning of my living room sofa (the only furniture i have). End day, what I received was just a simple wipe down of the floor and rooms, deep cleaning of the sofa comes at additional charges. Clear mismatch of expectations, what I engaged was post renovation cleaning, not a simple cleaning. When probed about the removal of formaldehyde smell or the use of deep cleaning machineries, all these are additional packages which is another additional $500+ upwards. Total mismatch of expectation, simple cleaning that is not what I expected at this price point is a total ripoff. What was relayed as a 4-4.5hrs session took less than 1.5hrs. Should I have known, I would have opted for another package instead of post-reno, which was super misleading given that it does not check off any of the boxes for any post-reno new home owners. Chatline wasn't helpful in the slightest, and rushes you into making payment for confirmation. Did not bother to ascertain whether their services and the consumers' expectations align. I could have paid external cleaners $20/hr based off market rate rather than 20x the market price for the same services.