This could go 5 star if Swellpro manufacturers sort out my spry plus to the same degree the excellent service I've so far received from Swellpro uk .
The product is good when it works but I'm sure mine has an intermittent problem which so far I feel confident will get sorted.
Watch this space.
UPDATE... A bit disappointed with Swelpro at first but faith fully restored by Nicolas Spence of Swellpro UK. He sorted everything out and more.. I did not get mine from him but did buy a lot of additional items from him. He took.my case on and resolved it.
If you are going to buy o e of these drones go nowhere else. This is very good solid advise.
Broken junk, does not come from Swell Pro comes from some guy named Kirk LiU when you buy from the site. Took days to get ahold of customer service by email only wanted me to ship it to China, says it came from MO extremely shady stay way!
I purchased a complete Splashdrone 3+ with 4K camera and extra batteries and a couple of other accessories. The drone appears to work fine though I have not tested the unit in the water, yet. My issue is more with the companies service, mind you I spent $3200 in total with their online website. The unit I received had a knob that was cracked at the shank, I reported that to the warranty group and they basically said I needed to send the unit to their repair shop and they would charge me a $180 fee to process it. If that doesn't seem ridiculous enough, as part of my order I had a $99 datalink receiver that is suppose to connect to my iphone via bluetooth, and I told them that my iphone 10xs would not support the connection, their solution to this is for me to return the unit at my expense to china and they would refund me the original price. $40 to ship back something they misrepresented. Doesn't make a lot of sense. One thing is for sure , long term they will not survive, their customer service stinks. If I had known I would not have purchased from them.
I ordered the Splash Pro three it was supposed to come with a 4K camera and gimbal. Not only was it an issue coming through customs but when I receive the package it was missing the camera and the Kimball. This company has only an international phone number which I could not call from the states. I emailed them several times only to get a response saying that it came with the camera. I will be asking for a refund and charging my credit card back immediately stay away from this company!! I ordered the Splash Pro three it was supposed to come with a 4K camera and gimbal. Not only was it an issue coming through customs but when I receive the package it was missing the camera and the gimbal. This company has only an international phone number which I could not call from the states. I emailed them several times only to get a response saying that it came with the camera. I will be asking for a refund and charging my credit card back immediately stay away from this company
Swellspro plash drone 3 plus from China landed by itself in the ocean then the controller went blank. I lost the drone. Emailed them they claimed that their drones are defective free. For whatever reasons, they suppose to land where they took off. I hope my experience will be helpful to others that are thinking about buying their drones.
As stated in the other review, Stay away from the Spry.
It is utter crap if you have flown any other drones you will understand. It does not maintain altitude or position and requires constant input to keep it from crashing. The lens in both the controller and camera fog up constantly to the point where you cannot see where the drone is going.
It will on occasion fly off with no input from the controller..... Whilst throttling down on the ground it will shoot up into the air and veer of dangerously.
And if you are really lucky like me it will become completely un-responsive whilst in the air and fly away with the wind!
This wouldn't be so bad if the company stood by there product, but they deny there is any issues with them and blame the operator. Along with the retailer here in Australia DWAAOZ who has denied all responsibility of selling a faulty product.
Bought from store.swellpro.com, 1 year worked excellent without any problem. Then got a replacement part from Urban Drone in 3 days, follow up calls from Carlo himself. My learning curve has been a long time as I was never a gamer so many light crashes but I have this down now. The best customer service ever! I'm saving up for a Spry ( a lot smaller) as I also fly from our sailboat & dingy. Cheers, love my drone.
I finally found a completely waterproof fishing drone. I own the Splash 3 Plus, It is a large drone, it can handle well the wind, tested with 20mph wind without a problem. You can also “land” in the pool. You need to make sure that everything is sealed and no plug is missing. Also make sure that the access panel is properly closed, not to loose, or not too tight. Same for the camera micro-SD card. So far really enjoy a new fishing experience with my drone!
Stay away from the Spry drone! Utterly bad customer care, the drone itself is useless, kept on fogging up, the lens on the drone itself AND the remote control! Range was a mediocre 300 meter then you loose video. Waterproof my a..! The drone is all over the place, both up and down as well as sideways. I am a professional drone pilot, I've used a wide range of drones, Parrot, Mavic etc, they all performed well but this Spry drone is by far the worst experience I've ever had! STAY AWAY! Forgot to mention: When I received my new Spry after returning the first one I got (which took 6 month!) I was told to update the firmware, guess what! It doesn't support MAC! Rest my case..
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