Still waiting on main part of order
Still waiting on main part of order. Only received 2 batteries. NO DRONE????
关于 Ruko
数据更新- 网站
- ruko.net
- 分类
- 建筑与制造
- 所在地
- 中国
- 状态
- 待认证
- 近 12 个月
- 238 条评价
- 差评回复率
- 98%（42/43 条）
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商家自述
Ruko is a leading consumer drone brand focused on delivering high-quality, affordable drones for beginners and hobbyists. With a mission encapsulated in its slogan, "Connect Family, Create Joy," Ruko aims to bring people closer through the excitement of drone exploration and creativity. Its drones feature advanced technologies like 4K cameras, GPS-assisted flight, and intelligent flight modes such as Follow Me and Orbit. Known for their foldable, portable designs and extended battery life, Ruko drones are perfect for capturing stunning aerial views and exploring new perspectives. Whether you’re a first-time pilot or an enthusiast, Ruko combines innovation, reliability, and ease of use, offering a seamless way to explore the skies while creating memorable moments with loved ones.
以上内容由商家自行提供，未经平台核实。Ruko靠谱吗？
Ruko（ruko.net）在 OK.one 的综合评分为 4.2 分（满分 5 分），基于本站收录的 293 条用户评价，属于建筑与制造分类，口碑良好。82% 的评价为 4 星及以上，12% 为 1 星；商家回复了 98% 的差评；评价主要围绕产品、使用体验。数据最后更新于 2026-10-24。
评价综述
AI 生成Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service, showing how responsive and genuinely helpful the support team is when resolving issues quickly. Consumers also love the outstanding product quality, noting that the drones capture beautiful high-resolution footage and offer smooth, reliable flight controls during outdoor use. Some people were dissatisfied with various minor product limitations, specifically mentioning shorter battery life than expected or occasional difficulties with charging components. A few reviewers also noted occasional shipping delays when waiting for replacement units or minor technical glitches encountered right upon initial setup.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
You came through with the product and…
You came through with the product and delivered what you said you were gonna deliver customer service five star thank you
Ruko 回复2026-10-21
Dear Customer, Thank you for your feedback! We're so glad to hear that we delivered exactly what we promised and that you're happy with the product. Knowing that our customer service met your expectations means a lot to our team. If you ever need any assistance, please don't hesitate to reach out — we're always here to help. Thank you again for your support! Best regards, Ruko Support Team
didn't have the part, but had the replacement deal I needed.
I broke one of my drone's arms and the motor wasn't spinning any longer, it was an older model so there wasn't a replacement available. Ruko provided me an option to upgrade to a new model to replace the broken drone for $100, and when I mentioned that I had purchased an extra battery as part of my setup, they sent that in the package as well to ensure I kept the same experience with the new drone.
Ruko 回复2026-10-20
Dear Customer, Thank you for sharing your experience! We're glad that even though a replacement part wasn't available for your older model, we were able to offer you an upgrade option to a new model. It's great to hear that we could also include your extra battery in the package so you could keep the same experience with your new drone. Ensuring our customers are taken care of, especially when original parts are no longer available, is something we always strive for. We're happy we could find a solution that worked for you. If you ever need any assistance, please don't hesitate to reach out — we're always here to help. Thank you again for your support! Best regards, Ruko Support Team
They where helpful and make it easy
Ruko 回复2026-10-20
Dear Customer, Thank you for your feedback! We're glad to hear that our team was helpful and made things easy for you. That's exactly the kind of experience we strive to provide. If you ever need any assistance, please don't hesitate to reach out — we're always here to help. Thank you again for your support! Best regards, Ruko Support Team
Trade up Program was excellent
Trade up Program was excellent, shipping extremely fast and free.
Ruko 回复2026-10-19
Dear Customer, We're delighted to hear that you had an excellent experience with our Trade Up Program and that the shipping was extremely fast and free. Making the process smooth and convenient for our customers is exactly what we aim for, so it's great to know we delivered on that. Thank you for your support — we look forward to serving you again soon! Best regards, Ruko Support Team
Not satisfied it s been almost month no…
Not satisfied it s been almost month no updates regarding the shipement
Ruko 回复2026-10-19
Dear Customer, We apologize for your unsatisfactory experience. To address your drone issue promptly, please report specifics through our official portal: [email protected]. Your case will receive priority attention. Thank you for bringing this to our attention. Sincerely, Ruko Team
I bought it for my 4 year old grandson…
I bought it for my 4 year old grandson and his birthday is not until next month so I don’t know how great it is yet. Looks very cool and I’ll bet he’ll love it. May need to buy more for my 6 year old granddaughters.
Ruko 回复2026-10-19
Dear Customer, Thank you for your feedback! We're so glad to hear that you're happy with how the product looks and that you think your grandson will love it. What a wonderful birthday gift — we hope he has a fantastic day next month! It's also great to hear you may be considering getting more for your granddaughters. If you ever need any assistance or have questions, please don't hesitate to reach out — we're always here to help. Thank you again for your support! Best regards, Ruko Support Team
I feel Ruko has the very best customer …
I feel Ruko has the very best customer service. You all always listen to my issues and resolve them in a tinely basis. I have really enjoyed my f11 Pro drone. It is of excellent quality and is still going strong.
Ruko 回复2026-10-19
Dear Customer, Thank you for your kind words! We're so happy to hear that you feel Ruko has the very best customer service. It means a lot to our team to know that we always listen to your issues and resolve them in a timely manner. We're also thrilled that you've really enjoyed your F11 Pro drone and that it's still going strong — hearing that our products are of excellent quality and holding up well over time is exactly what we hope for. If you ever need any assistance, please don't hesitate to reach out — we're always here to help. Thank you again for your support! Best regards, Ruko Support Team
I placed an order to replace defective…
I placed an order to replace defective batteries for my drone and received no confirmation in regards to order number or ship date that made any recognizable sense. I had discussed the problem when I had insurance on my drone. I did not receive a clear answer what to do with the fully charged batteries and they eventually swoll up so bad that they would not fit back into my drone . I tried calling several times and no one live would answer the phone. There was no indication that I even had the right company based on your company's answering machines reply recording.
Ruko 回复2026-10-19
Dear Customer, We apologize for your unsatisfactory experience. To address your drone issue promptly, please report specifics through our official portal: [email protected]. Your case will receive priority attention. Thank you for bringing this to our attention. Sincerely, Ruko Team
I ordered a replacement battery for my…a littleall lights
I ordered a replacement battery for my f11 proamd when it arrived. It was dead. I noticed that when I tried to insert it into the drone it was a little snug. Removed it and tried charging, and all lights are flashing even after I left it for four hours using the appropriate charger and cord.
Ruko 回复2026-10-15
Dear Customer, We apologize for your unsatisfactory experience. To address your drone issue promptly, please report specifics through our official portal: [email protected]. Your case will receive priority attention. Thank you for bringing this to our attention. Sincerely, Ruko Team
Customer service and support team is…
Customer service and support team is amazing! Friendly and fast! Love this company and team. Very engaged in the community!!
Ruko 回复2026-10-15
Dear Customer, We're so happy to hear that you find our customer service and support team amazing! It's wonderful to know that you had a friendly and fast experience, and that you love our company and team. Being engaged in the community is something we truly care about, so your kind words mean a lot to us. Thank you for your support — we look forward to serving you again soon! Best regards, Ruko Support Team
Despite my location
Despite my location, Bohol, Philippines, you still managed to deliver my ordered product on time.
Ruko 回复2026-10-13
Dear Customer, Thank you for your feedback! We're so glad to hear that your order was delivered on time despite your location in Bohol, Philippines. Ensuring timely delivery no matter where our customers are is something we always strive for, so it's great to know we met your expectations. If you ever need any assistance, please don't hesitate to reach out — we're always here to help. Thank you again for your support! Best regards, Ruko Support Team
I have tried to verify my email address…
I have tried to verify my email address time and time again. It will not let me it keeps taking me to a thing saying that it can't be I can't do it. I paid for this account and I'm getting very angry because I can't verify my email address. It will not let me
Ruko 回复2026-10-13
Dear Customer, We apologize for your unsatisfactory experience. To address your drone issue promptly, please report specifics through our official portal: [email protected]. Your case will receive priority attention. Thank you for bringing this to our attention. Sincerely, Ruko Team
CBo -Ruko Pro 2 support
Excellent customer service and great response to my request.
Ruko 回复2026-10-08
Dear Customer, We're delighted to hear that you had an excellent experience with our customer service and that we were able to respond to your request promptly. Your kind words mean a lot to our team, and we'll be sure to share your feedback with them. If you ever need anything else, please don't hesitate to reach out — we're always here to help. Thank you again for your support! Best regards, Ruko Support Team
Backed your product
Ruko 回复2026-10-08
Dear Customer, Thank you for your feedback and for backing our product! We truly appreciate your support and trust in us. If you ever need any assistance, please don't hesitate to reach out — we're always here to help. Thank you again for your support! Best regards, Ruko Support Team
The delivery of the new drone was fast…
The delivery of the new drone was fast and the price was reasonable! I still haven't got the RMA for the old drone to be recycled, but the new drone is going to be great to learn!
Ruko 回复2026-10-08
Dear Customer, Thank you so much for your wonderful 5-star review! We're thrilled to hear that the delivery of your new drone was fast and that you found the price reasonable. It's great to know you're excited to start learning with it — we're sure you'll love it! Regarding the RMA for your old drone, we'd like to clarify that your old drone model is not included in our trade-in recycling program, so there's no need for you to send it back. You can keep it or dispose of it as you wish. We apologize for any confusion this may have caused. Thank you again for your support and for choosing us. We wish you many enjoyable flights with your new drone! Best regards, Ruko Support Team
I would have to say that the customer…I had an issue after my drone and crashed and they send me a new one and the drone is just outstanding I can't wait for the new model to come out
I would have to say that the customer support is outstanding.
Ruko 回复2026-10-08
Dear Customer, Thank you so much for your feedback! We're thrilled to hear that our customer support was able to help after your drone crash and that you received a replacement. It's great to know you're enjoying the new drone and find it outstanding! We're also excited to hear you're looking forward to our new model — stay tuned, great things are coming! Thank you again for your support. We look forward to serving you again soon! Best regards, Ruko Support Team
Nice small unit
Nice small unit. Easy to configure and install. Just hope it works for more that a few years.
Ruko 回复2026-10-08
Dear Customer, Thank you so much for your 5-star review! We're glad to hear that you find the unit nice and compact, and that it was easy to configure and install. We also appreciate your comment about hoping it lasts for years to come. We stand behind the quality of our products and are confident it will serve you well. If you ever run into any issues down the road, please don't hesitate to reach out — our team is always here to help. Thank you again for your support. We wish you a great experience with your unit! Best regards, Ruko Support Team
Greeted friendly and helpful staff and…
Greeted friendly and helpful staff and knowledgeable on products needing attention or assistance with
Ruko 回复2026-10-08
Dear Customer, Thank you so much for your wonderful 5-star review! We're delighted to hear that our staff greeted you in a friendly and helpful manner, and that they were knowledgeable about the products and ready to assist you whenever needed. Providing great service and making sure our customers feel supported is exactly what we aim for, so your kind words truly mean a lot to our team. Thank you again for your support — we look forward to serving you again soon! Best regards, Ruko Support Team
Paid for the insurance and made first…
Paid for the insurance and made first payment and it's been 2 weeks still don't have my replacement drone and ruko is basically telling me it not the problem to contact USPS but then they tell me it was delivered to my house to contact ruko so idk get me my drone and I change to 5 star and even though y’all have responded and sent me a text message saying y’all gonna send me a free drone brand new I still haven’t heard nothing from y’all. We got a date on when I’ll get it and now we’re going out close to a month I’ve been waiting.
Ruko 回复2026-10-08
Dear Customer, We apologize for your unsatisfactory experience. To address your drone issue promptly, please report specifics through our official portal: [email protected]. Your case will receive priority attention. Thank you for bringing this to our attention. Sincerely, Ruko Team