Ruko is a leading consumer drone brand focused on delivering high-quality, affordable drones for beginners and hobbyists. With a mission encapsulated in its slogan, "Connect Family, Create Joy," Ruko aims to bring people closer through the excitement of drone exploration and creativity. Its drones feature advanced technologies like 4K cameras, GPS-assisted flight, and intelligent flight modes such as Follow Me and Orbit. Known for their foldable, portable designs and extended battery life, Ruko drones are perfect for capturing stunning aerial views and exploring new perspectives. Whether you’re a first-time pilot or an enthusiast, Ruko combines innovation, reliability, and ease of use, offering a seamless way to explore the skies while creating memorable moments with loved ones.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service, showing how responsive and genuinely helpful the support team is when resolving issues quickly. Consumers also love the outstanding product quality, noting that the drones capture beautiful high-resolution footage and offer smooth, reliable flight controls during outdoor use.
Some people were dissatisfied with various minor product limitations, specifically mentioning shorter battery life than expected or occasional difficulties with charging components. A few reviewers also noted occasional shipping delays when waiting for replacement units or minor technical glitches encountered right upon initial setup.
No problem with ordering from the website. Problem started when my bank charged me a cross border fee for the transaction. If Ruko had initiated the original charge in US$;this wouldn't have happened.
Expect an additional unauthorized charge to your account when you buy from their website.
Ruko 回复2025-01-09
Dear,
Thank you for taking the time to leave feedback on Trustpilot. We're truly sorry to hear that your experience with us did not meet your expectations. At Ruko, we strive to provide excellent service, and it's disappointing to learn that we fell short.
We'd like to better understand the issue and work with you to make things right. Could you please provide more details about your experience? You can reach out to us at [email protected].
Your feedback is valuable and helps us improve. We look forward to resolving this matter for you.
No comments...
But I am disappointed with my purchase
Ruko 回复2025-01-08
Thank you for sharing your feedback. We're truly sorry to hear that you are disappointed with your purchase. Your satisfaction is very important to us, and we would like the opportunity to understand what went wrong and how we can make things right.
Please feel free to reach out to our customer support team at [email protected], and we'll do our best to resolve any concerns you may have.
We value your opinion and look forward to hearing from you.
While my older model drone was a little hard to find parts for, I was eventually able to find the exact piece I needed and easily ordered the replacement. The price was reasonable, the shipping time and cost were excellent and the part quality is excellent!
Ruko 回复2025-01-03
Thank you for your feedback! We’re glad you found the part you needed and appreciated the quality, pricing, and shipping. We strive to put our customers first—happy flying!
Thank you for your kind review! We’re so happy to know you’re satisfied with Ruko.
Your feedback is greatly appreciated, and we’re excited to continue providing you with excellent service.
Ruko U11 PRO flies stable wtih minimal bias corrections. Current models have the required internal Remote ID. Flight time is about 20 minutes which depends upon the battery condition and charge.
Ruko 回复2024-12-12
The flight time also affected by the flying environment, altitude, and distance. In windy conditions or when flying higher and farther, the battery will drain faster.
Very bad delivery service Temu free parcel arrived before it whr I paid 50$ for delivery
Ruko 回复2024-12-06
Thank you for your feedback, and we’re sorry for the inconvenience caused. We will review this issue with our delivery partners to improve our service.
We’re very sorry to hear that you’re unhappy with the product. Your experience is important to us, and we’d like to understand more about the issue you encountered so we can work toward a solution.
Please reach out to our customer support team directly [email protected], or provide more details here so we can assist you further. We’re committed to ensuring our customers have a positive experience, and we’d appreciate the opportunity to make things right.
Great service, great product. Poor delivery due to USPS, not this company.
Ruko 回复2024-12-06
Thank you for your kind words and understanding! We’re thrilled to hear you’re happy with our product and service. We apologize for any inconvenience caused by USPS, and we’ll continue working to ensure a smoother delivery experience in the future.
If there’s anything else we can assist you with, please don’t hesitate to reach out!
It’s pretty confusing and even though I’m not great with this stuff, it took me a while. Also, the shipping is pretty long if you’re on the East Coast.
Ruko 回复2024-12-06
Thank you for your feedback! We’re glad you gave us a try and appreciate your patience. We’ll work on improving both the setup process and shipping times for the East Coast. Let us know if you need any assistance, we’re here to help!
If I had known that you need to position the device on top of your aircraft on the outside I would have not made the purchase. I can’t use this device on any of my airplanes.
Ruko 回复2024-11-26
Thank you for sharing your feedback! We’re sorry to hear about the inconvenience caused by the device’s installation requirements. Please feel free to reach out to our customer support team [email protected]. We’d be happy to assist you further, whether that’s exploring potential solutions or helping with a return or exchange process.
The good: ordered my f11gim2 drone on May 6th. Received May 13th. One of the motors malfunctioned on the 15th of May, and the hen Ruko was contacted; they seemed very interested in taking care of this and sending a replacement.
The bad: after taking several days to email back and forth, as they won’t do anything over the phone; I finally was told I would receive my replacement within 5-10 days.
The ugly: 2 weeks after this still no tracking number .. it took a 3rd party contacting them to receive one. The tracking number was worthless due to the USPS not receiving the item to ship as of today 6/5/2024. Yesterday 6/4/2024 Christine took my call, seemed to listen to my frustrations, assured me she would escalate this (again) and she would personally call me back today 6/5/2024. She did not call me; she emailed me.. and NOW they’re AGAIN telling me a replacement WILL be shipped but it’s going to take ANOTHER 3-7 business days. This has gone on for 3 weeks almost 4.
Ruko 回复2024-11-18
We sincerely apologize for the delays and frustrations you experienced during the replacement process. Your concerns about communication and resolution times are completely valid, and we regret not meeting your expectations.
We’re glad to know the issue has been resolved after review your order and hope the replacement meets your expectations. Rest assured, your feedback has been shared with senior management, and we are taking steps to improve our after-sales service and logistics partnerships to prevent similar issues in the future.
Thank you for your patience, and we’re committed to providing better service going forward.
I was gifted the F7GB2 GPS Drone this past Christmas, 4.5 months ago. I lost the charging cable and Ruko.net will not replace it without purchase details. I told them id buy it but they dont provide that option, only replacement but i must provide purchase details. This was a gift and the giver has since moved on with no contact options. So Buyer Beware, if you gift any items from Ruko.net or the Bwine drone brand you WILL effectively cause frustration toward the one reeiving the gift beause if they need anything help, they will not be helped at all. BUYER BEWARE!!!! Im, telling you now save yourself the hundreds of dollar of loss. get out while you can. stay away from Cherry and Christine, as these two entities are very difficult to work with and laugh at you while youre frustratred
Ruko 回复2024-11-18
We sincerely apologize for the frustration and inconvenience caused regarding the charging cable replacement request.
We want to assure you that we take this matter seriously. I have already escalated your feedback to the relevant team and we are actively working on providing a solution. If your issue has not yet been resolved, please feel free to contact our customer support team[[email protected]] directly so that we can ensure we address this matter promptly.
Additionally, we are taking your feedback seriously and will be reinforcing training for our staff to ensure better communication and improved customer service in the future.
Worst customer service and company!
I ordered Ruko F11 PRO, the product wasn't shipped yet and I asked for a refund because I didn't need it anymore. Not going much into details, because of their poor and VERY SLOW communication, they still shipped the product and I had a lot of financial losses because of that (I'm not in the US, the product is being shipped via 3rd party shipping company). I'm very VERY disappointed. Won't recommend at all.
Ruko 回复2024-11-18
Thank you for bringing this to our attention, and we apologize for the frustration you've experienced. We regret that our communication and service did not meet your expectations, particularly regarding your refund request.
We understand how upsetting it was to receive the product after canceling, especially with third-party shipping involved. This is not the experience we want for our customers, and we sincerely apologize.
We value your feedback and are working to improve our response times and communication. If you have further questions, please feel free to contact us at [email protected].
