RUKO, the good, the bad and the ugly
The good: ordered my f11gim2 drone on May 6th. Received May 13th. One of the motors malfunctioned on the 15th of May, and the hen Ruko was contacted; they seemed very interested in taking care of this and sending a replacement. The bad: after taking several days to email back and forth, as they won’t do anything over the phone; I finally was told I would receive my replacement within 5-10 days. The ugly: 2 weeks after this still no tracking number .. it took a 3rd party contacting them to receive one. The tracking number was worthless due to the USPS not receiving the item to ship as of today 6/5/2024. Yesterday 6/4/2024 Christine took my call, seemed to listen to my frustrations, assured me she would escalate this (again) and she would personally call me back today 6/5/2024. She did not call me; she emailed me.. and NOW they’re AGAIN telling me a replacement WILL be shipped but it’s going to take ANOTHER 3-7 business days. This has gone on for 3 weeks almost 4.