Ruko is a leading consumer drone brand focused on delivering high-quality, affordable drones for beginners and hobbyists. With a mission encapsulated in its slogan, "Connect Family, Create Joy," Ruko aims to bring people closer through the excitement of drone exploration and creativity. Its drones feature advanced technologies like 4K cameras, GPS-assisted flight, and intelligent flight modes such as Follow Me and Orbit. Known for their foldable, portable designs and extended battery life, Ruko drones are perfect for capturing stunning aerial views and exploring new perspectives. Whether you’re a first-time pilot or an enthusiast, Ruko combines innovation, reliability, and ease of use, offering a seamless way to explore the skies while creating memorable moments with loved ones.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service, showing how responsive and genuinely helpful the support team is when resolving issues quickly. Consumers also love the outstanding product quality, noting that the drones capture beautiful high-resolution footage and offer smooth, reliable flight controls during outdoor use.
Some people were dissatisfied with various minor product limitations, specifically mentioning shorter battery life than expected or occasional difficulties with charging components. A few reviewers also noted occasional shipping delays when waiting for replacement units or minor technical glitches encountered right upon initial setup.
The ruko has amazing customer service. Greatly appreciate the help.
Ruko 回复2025-09-16
Dear Customer,
Thank you for taking the time to share your experience. We are delighted to hear that you are satisfied with our after-sales service. Your recognition is the best affirmation of our team's hard work, and we will continue striving to provide you with excellent products and worry-free support.
Thank you again for your trust and support.
Sincerely,
Ruko Team
I have a RUKO F11GIM2. Flight and operation are super easy and the aircraft has been utterly reliable through about 50 flights so far. The only reason I did not rate it with 5 stars is that the camera is somewhat underwhelming. Still images have barrel distortion and the resolution is not great. The video is better though still not high resolution. Good for a hobby drone though.
Ruko 回复2025-09-09
Dear Customer,
Thank you for your support and detailed feedback! We are thrilled to hear that you are satisfied with the flight experience and reliability of the RUKO F11GIM2. Regarding your comments about the camera performance, we have carefully noted your suggestions and will continue to optimize the imaging quality of our products. Your input is highly important to us, and we look forward to providing you with even better products in the future!
Happy flying!
Best Regards,
Ruko Team
This really is a great drone at this price point. Everything works as it should
Ruko 回复2025-09-02
Dear Customer,
Thank you for taking the time to share your experience. We are delighted to hear you're highly satisfied with the drone! Your recognition is the best affirmation of our team's hard work, and we will continue striving to provide you with excellent products and worry-free support.
Thank you for your kind feedback. Happy flying!
Sincerely,
Ruko Team
The drone arrived as expected, though we had trouble getting the hand unit to pair with the drone. Customer service was supportive but we could not resolve the issue. We expect the replacement drone to work as predicted.
Ruko 回复2025-08-20
Dear Customer,
Thank you for choosing Ruko ! We are honored that you are satisfied with the after-sales service received. Your feedback is crucial to us and will inspire us to keep improving.
Happy flying!
Sincerely,
Ruko Team
Rough experience but customer service made it better
My first experience with this company was difficult requiring many emails to customer support and many weeks to receive my order. Customer service, however, was very responsive and did eventually get my order shipped. As compensation for the delay they offered me a free accessory and that shipment arrived promptly. Hopefully this was just a one-time logistics glitch because the product itself is excellent.
Ruko 回复2025-08-14
Dear Customer,
Thank you for your feedback. We sincerely apologize for the issues you encountered . To ensure efficient resolution, please submit a service request via our official website [email protected]. Our support team will promptly assist you.
We appreciate your understanding and cooperation.
Sincerely,
Ruko Team
My actually went to the wrong address but after notifying you guys you got me my order quickly!
Ruko 回复2025-08-14
Dear Customer,
Thank you for taking the time to share your experience. We are delighted to hear that your issue was solved quickly. Your recognition is the best affirmation of our team's hard work, and we will continue striving to provide you with excellent products and worry-free support.
Thank you again for your trust and support.
Sincerely,
Ruko Team
The ease at which I was able to contact the help has made the purchase worth it…
The ease at which I was able to contact customer support and how they really did respond in a proper time. So far everything has been great. They have done everything so far to try and help!
Ruko 回复2025-07-31
Dear Customer,
Thank you for taking the time to share your experience. We are delighted to hear that you are satisfied with our after-sales service. Your recognition is the best affirmation of our team's hard work, and we will continue striving to provide you with excellent products and worry-free support.
Thank you again for your trust and support.
Sincerely,
Ruko Team
I didn’t receive my product that they sent me.i spoke to my lock postal services with no package from sender
Ruko 回复2025-07-29
Dear Customer,
Thank you for your feedback. We sincerely apologize for the issues you encountered . To ensure efficient resolution, please submit a service request via our official website [email protected]. Our support team will promptly assist you.
We appreciate your understanding and cooperation.
Sincerely,
Ruko Team
A few weeks ago, I wrote the review for Amazon shown further below, and I think I successfully uploaded it there. I certainly intended to do that, and I hope I succeeded (not adept at doing that kind of thing). I still stand by all that I said then, but I can add a bit more now.
My goal is to teach myself to fly a drone consistently well and safely, and the U11S has been and continues to be just right for me to that. For other beginners, I recommend using the U11S in the same way. Don't worry so much about camera, or gimbals, video feed or picture quality for now. Just learn to fly your drone! Later, when you can fly with confidence, upgrade to your heart's content (and what your wallet can stand). Final word: get a U11S and get into the air!
Left on Amazon:
Very happy with my Ruko U11S drone. It is a GPS connected drone and is an excellent next step up from the basic toy drone I started with. It flies easily and well, and the camera does what Ruko claims it will do. The Ruko customer service was responsive with helpful replies to my many emailed questions (thank you!), although, due to time zone differences between me and them, I had to wait for a response. Still, we sorted out every issue. 2 things: (1) this drone weighs over 250 grams/0.55 pounds so it has to be registered with FAA if flown in American airspace: not a big deal, easy to do, and costs only $5.00 US (and kind of cool!). (2) The start up sequence provided some challenges, and the written instructions and training videos were only partially helpful. I can offer these suggestions: get the drone outside in range of GPS satellites before even trying start up; at each stage of the start up, be patient; the drone will, eventually, "talk to you", confirming you are on the right path; and, for compass and gyro calibration, find the prompts in the app on your phone after you see Go Flying in the Ruko app. So, in conclusion, the U11S is a good beginner drone to learn to fly and start enjoying getting into the sky!
Ruko 回复2025-07-25
Dear Customer,
Thank you very much for taking the time to share your detailed experience with the U11S drone! We are sincerely delighted to know that it has become a reliable partner for you to learn to fly by yourself, and especially thank you for emphasizing the core advice of focusing on flying skills practice - which is indeed crucial for beginners.
Your insight of "mastering flying first, then upgrading the equipment" is both practical and pertinent, and I believe it can provide a clear learning path for other novice users. We are also very happy that the U11S has played an ideal role in your journey to explore the sky.
Thank you again for your sincere feedback and encouragement to beginners. We look forward to continuing to accompany you to fly safely in the future!
Have a happy flight!
Best Regards,
Ruko Support
What they promised at first for the repair was not delivered. The deal changed after I met my side of the bargain
Ruko 回复2025-07-02
Dear Sir/Madam,
Thank you for taking the time to leave feedback on Trustpilot. We're truly sorry to hear that our initial service did not satisfy you.
We'd like to better understand the issue and work with you to make things right. Could you please provide more details about your experience? You can reach out to us at [email protected].
Your feedback is valuable and helps us improve. We look forward to resolving this matter for you.
Best regards,
Ruko Team
I am new to drones and want one to help take aerial photos of personal property. It doesn't drift when hovering as some reviews indicated. Also, I haven't had the transmission lag that others have claimed. I have not yet tried all the features. I can say using the RTH feature can have up to a ten foot variance. I found out this was standard.
Ruko 回复2025-07-02
Dear Sir/Madam,
Thank you for taking the time to leave feedback on Trustpilot. We're sorry to hear that the drone didn't land as far as you expected. At Ruko, we are committed to providing excellent service and we are disappointed to know that we have not been able to do so.
We want to better understand the problem and work with you to solve it. Please provide more details about your experience. You can contact [email protected].
Your feedback is very important to us and helps us improve. We look forward to resolving this matter for you.
Best regards,
Ruko Team
Good replacement remote, seems to be working perfectly and a little better than the original
Ruko 回复2025-07-02
Dear Sir/Madam,
Thank you for sharing your positive experience on Trustpilot!
We are very happy to know that the replacement remote you received is functioning properly.
Your recommendation means a lot to us, and we are very grateful for your trust in our products and services.
If you have any questions or need further assistance, please do not hesitate to contact us. We're always here to help.
Best regards,
Ruko Team
Dear,
Thank you so much for sharing your fantastic review on Trustpilot!
We also greatly appreciate your kind words about our customer service. Providing quick responses and effective resolutions is our top priority, and we're glad to know that our efforts met your expectations.
If you ever have any questions or need further assistance, please don't hesitate to reach out.
Happy flying!
Best regards,
Ruko
I was supposd to rceive a new, sealed, RUKO F11 PRO 2 unit a a replacment for RUKO GIM 2 drone. The Support TEam are the Best of The Best. The shipping department sent me two times a wrong product. Adding insult to the injury Shipping sent me a used RUKO F11 pro 2. The parts wre missing and the unit clearly was a used item. Today I sent the proof to Support with videos and pics. RUKO Shipping is inefficient, unprofessional and does not care about customers. Come on Senior management and do the right thing by sending a brand new Sealed unit. Walk tke Talk on Total Quality Management and Continuous Quality Improvement (TQM/CQI) At mest put into practice the teachings of Dr. Edward Deming, Peter Senge and Taguchi Sense - They are the Gurus of Coporate Business paradims. Make me a Happy customer. My support staff contact are Ms. Kim and Ms. Christine. They have all the details of my communications for the last 2-3 weeks
June 18, 2025
I am writing this note to acknowledge RUKO's prompt responses. I am very gratefyl to the all members of the RUKO Support Team, who stepped and resolved all my concerns. I am now a very happy RUKO customer. I have received all the merchandises and 'am very glad everything was ewsolved to my satisfaction
Ruko 回复2025-06-18
Thank you for your feedback, and we’re sorry for the inconvenience caused.
We will review this issue with our delivery partners to improve our service.
the quality of camera is very bad. I’ve been told to buy an extra sd card that has to improve the quality of video. But why don’t you advertise it right away that without a card it’s not working properly?
and refund took me few weeks, that can be done in days. i had to send like dozen follow up emails to resolve it.
Ruko 回复2025-06-13
Thank you for sharing your feedback. We're truly sorry to hear that you are disappointed with your purchase. Your satisfaction is very important to us, and we would like the opportunity to understand what went wrong and how we can make things right.
Please feel free to reach out to our customer support team at [email protected], and we'll do our best to resolve any concerns you may have.
We value your opinion and look forward to hearing from you.
Dear ,
We sincerely apologize for the delay and inconvenience caused by the replacement process and we regret that we were unable to meet your expectations.
Please be assured that your feedback has been conveyed to senior management and we will take steps to improve our after-sales service and logistics partnerships to prevent similar issues from occurring in the future.
Thank you for your patience and we are committed to providing better service.
Have a nice life!
Best regards，
Ruko
Great drone for a good price. Great customer service.
The drone itself is great, I want to lead with that. I like flying it and so far no problems since getting resolved.
Next is the issues, the drone would not connect, I tried and tried and finally got with customer service to resolve.
It took awhile, but the CS team was very good and got me a replacement. Very high marks for them.
All in all I would give a 5 except for the issues I had with the drone unit not communicating.
Ruko 回复2025-06-04
Dear,
Thank you so much for sharing your positive experience on Trustpilot! We're thrilled to hear that our service department consistently provides you with top-notch support and addresses your questions or issues quickly and successfully.
Your kind words inspire us to continue our commitment to excellence in customer service. If you ever need further assistance or have additional feedback, please don't hesitate to reach out—we're always here to help.
Thanks again for being a valued member of the Ruko family!
Best regards,
Ruko
Have been waiting for over a week for a return shipping label and nobody will send it to me. I have reached out before 15days to return an item and I feel like I am being held hostage because nobody will send me a label. I will be reporting this to my credit card company if I do not receive a returning label shipping label. Very unprofessional.
Ruko 回复2025-05-21
Thank you for sharing your feedback. We're truly sorry to hear that you are disappointed with your purchase. Your satisfaction is very important to us, and we would like the opportunity to understand what went wrong and how we can make things right.
Please feel free to reach out to our customer support team at [email protected], and we'll do our best to resolve any concerns you may have.
We value your opinion and look forward to hearing from you.
where is my items i cant deliver a review without what i ordered i understand yjere was a mixup in the address due to the shipping and billing being different but cmon guys they were returnd to you almost a month ago
Ruko 回复2025-04-24
Dear，
We sincerely apologize for the delays and frustrations you experienced during the replacement process. Your concerns about communication and resolution times are completely valid, and we regret not meeting your expectations.
We’re glad to know the issue has been resolved after review your order and hope the replacement meets your expectations. Rest assured, your feedback has been shared with senior management, and we are taking steps to improve our after-sales service and logistics partnerships to prevent similar issues in the future.
Thank you for your patience, and we’re committed to providing better service going forward.
Best regards，
Ruko
she was very knowledable of product will know better when i get missing part
Ruko 回复2025-04-21
Dear,
Thank you so much for sharing your positive experience on Trustpilot! We're thrilled to hear that our service department consistently provides you with top-notch support and addresses your questions or issues quickly and successfully.
Your kind words inspire us to continue our commitment to excellence in customer service. If you ever need further assistance or have additional feedback, please don't hesitate to reach out—we're always here to help.
Thanks again for being a valued member of the Ruko family!
Best regards,
Ruko
