Ruko is a leading consumer drone brand focused on delivering high-quality, affordable drones for beginners and hobbyists. With a mission encapsulated in its slogan, "Connect Family, Create Joy," Ruko aims to bring people closer through the excitement of drone exploration and creativity. Its drones feature advanced technologies like 4K cameras, GPS-assisted flight, and intelligent flight modes such as Follow Me and Orbit. Known for their foldable, portable designs and extended battery life, Ruko drones are perfect for capturing stunning aerial views and exploring new perspectives. Whether you’re a first-time pilot or an enthusiast, Ruko combines innovation, reliability, and ease of use, offering a seamless way to explore the skies while creating memorable moments with loved ones.
以上内容由商家自行提供，未经平台核实。Ruko（ruko.net）在 OK.one 的综合评分为 4.2 分（满分 5 分），基于本站收录的 293 条用户评价，属于建筑与制造分类，口碑良好。82% 的评价为 4 星及以上，12% 为 1 星；商家回复了 98% 的差评；评价主要围绕产品、使用体验。数据最后更新于 2026-10-24。
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service, showing how responsive and genuinely helpful the support team is when resolving issues quickly. Consumers also love the outstanding product quality, noting that the drones capture beautiful high-resolution footage and offer smooth, reliable flight controls during outdoor use. Some people were dissatisfied with various minor product limitations, specifically mentioning shorter battery life than expected or occasional difficulties with charging components. A few reviewers also noted occasional shipping delays when waiting for replacement units or minor technical glitches encountered right upon initial setup.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。Ridiculous shipping cost not replacing defective product.had to buy another one and pay ridiculous shipping costs again
Dear Customer, We apologize for your unsatisfactory experience. To address your drone issue promptly, please report specifics through our official portal: [email protected]. Your case will receive priority attention. Thank you for bringing this to our attention. Sincerely, Ruko Team
Is a good company and very fast dile very and I been buying drone and batteries from this company for a few years since 2023.sincely Luis brito.
Dear Luis, Thank you for taking the time to share your wonderful feedback on Trustpilot! We are delighted to hear that you are satisfied with our fast delivery service—it’s great to know that your order reached you so quickly! At Ruko, we are committed to providing high-quality products and efficient service. Your review is a great confirmation of our promise. If you have any questions or need further assistance, please feel free to contact us anytime. Best regards, Ruko Team
Great drone, I had a few issues with the drone, but the service team led by Joyce, rectified it in no time at all. Really happy with the drone and Rucko's customer support
Dear Stephen, Thank you for your positive Trustpilot review! We're delighted to hear that you approve of our services. Your recommendation is greatly appreciated. Should you need any further assistance, please don't hesitate to contact us. Thanks again for choosing Ruko! Best regards, The Ruko Team
Customer support. Makes or breaks a company. My issue was resolved promptly including follow-up to make sure everything was OK. Make that 6 stars
Dear, Thank you so much for sharing your positive experience on Trustpilot! We're thrilled to hear that our service department consistently provides you with top-notch support and addresses your questions or issues quickly and successfully. Your kind words inspire us to continue our commitment to excellence in customer service. If you ever need further assistance or have additional feedback, please don't hesitate to reach out—we're always here to help. Thanks again for being a valued member of the Ruko family! Best regards, The Ruko Team
Dear Danny, Thank you for taking the time to share your experience. We are delighted to hear that you are satisfied with our after-sales service. Your recognition is the best affirmation of our team's hard work, and we will continue striving to provide you with excellent products and worry-free support. Thank you again for your trust and support. Happy flying! Sincerely, Ruko Team
The ruko drone is great. I did have an issue with a spare battery I ordered, but the support team resolved it quickly.
Dear Norman, Thank you for taking the time to share your detailed experience on Trustpilot. We’re thrilled to hear that our team was able to promptly address your question about a spare battery you ordered! It’s great to know that our follow-up emails helped ensure your issue was fully resolved. At Ruko, providing great customer service is our top priority, and your feedback motivates us to continue delivering the support you deserve. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. Thank you again for choosing Ruko, and happy flying! Best regards, The Ruko Team
Im not one to leave a review. This experience with Joyce, Ruko Support Team was top notch with my issue. After troubling shooting with me personally, with no luck. Joyce, appled a free replacement bare drone (drone itself). The mini has been by far one of our favorites, even after owning 2 DJI's. Ruko has me spoiled to the touch screen!!
Dear Customer, Thank you for taking the time to share your experience. We are delighted to hear that you find the drone is easy to control. We will continue striving to provide you with excellent products and worry-free support. Wish you a happy flight! Sincerely, Ruko Team
Dear Customer, Thank you for taking the time to share your experience. We are delighted to hear that you find the drone is easy to control. Your recognition is the best affirmation of our team's hard work, and we will continue striving to provide you with excellent products and worry-free support. Wish you a happy flight! Sincerely, Ruko Team
Great customer service. Went above and beyond!
Dear Customer, Thank you for taking the time to share your experience. We are delighted to hear that you find the drone is easy to control. Your recognition is the best affirmation of our team's hard work, and we will continue striving to provide you with excellent products and worry-free support. Wish you a happy flight! Sincerely, Ruko Team
Amazing support from Roku! What a great team and a great product! I love this drone! I am a beginner and it is so intuitive. ROKU F11 Pro 2. Thank you for helping me out so quickly!
Dear Customer, Thank you for taking the time to share your experience. We are delighted to hear that you find the drone is easy to control. Your recognition is the best affirmation of our team's hard work, and we will continue striving to provide you with excellent products and worry-free support. Wish you a happy flight! Sincerely, Ruko Team
Quick response and a desire to make things right when there were issues with one of the batteries. The video and picture quality are fantastic.
Dear Customer, Thank you for taking the time to share your experience. We are delighted to hear that you find the drone is easy to control. Your recognition is the best affirmation of our team's hard work, and we will continue striving to provide you with excellent products and worry-free support. Wish you a happy flight! Sincerely, Ruko Team
Your product is inexpensive and easy to use
Dear Customer, Thank you for taking the time to share your experience. We are delighted to hear that you find the drone is easy to control. Your recognition is the best affirmation of our team's hard work, and we will continue striving to provide you with excellent products and worry-free support. Wish you a happy flight! Sincerely, Ruko Team
The ruko device has already saved me once when a faulty battery in the drone died 10 minutes into a flight but the ruko helped me track it to the foot in a tall grass feild of grass that i would have never found without it. Device and app work fine but buzzer could be way louder. Maybe its just me but both my devices ONLY charge with supplied cable and no other and not sure why, sure hope I never loose its supplied cable. Overall very good option
Dear Customer, Thank you for taking the time to share your experience. Your recognition is the best affirmation of our team's hard work, and we will continue striving to provide you with excellent products and worry-free support. Wish you a happy flight! Sincerely, Ruko Team
Some of the best customer service I’ve ever seen
Dear Customer, Thank you for taking the time to share your experience. We are delighted to hear that you find the drone is easy to control. Your recognition is the best affirmation of our team's hard work, and we will continue striving to provide you with excellent products and worry-free support. Wish you a happy flight! Sincerely, Ruko Team
Ruko is a phenomenal company from the products down to the service, anytime I’ve had an issue or anything it’s been so painless to get ahold of someone and get problems resolved. Highly recommended using them for your needs!
Dear Customer, Thank you for taking the time to share your experience. We are delighted to hear that you find the drone is easy to control. Your recognition is the best affirmation of our team's hard work, and we will continue striving to provide you with excellent products and worry-free support. Wish you a happy flight! Sincerely, Ruko Team
Excellent and quick response. Than you
Dear Customer, Thank you for taking the time to share your experience. Your recognition is the best affirmation of our team's hard work, and we will continue striving to provide you with excellent products and worry-free support. Wish you a happy flight! Sincerely, Ruko Team
I had an issue with my drone that I genuinely thought was going to end in a costly repair or possibly replacing the entire unit. I reached out to customer support expecting a long, frustrating process, but my experience completely changed thanks to one amazing representative—Joyce. Joyce was absolutely outstanding. From the very first message, she was patient, kind, and incredibly knowledgeable. She took the time to understand exactly what was going wrong with my drone, asked thoughtful questions, and walked me through each step of the troubleshooting process in a way that was easy to follow. I never felt rushed or brushed off, even though I had quite a few questions. What really impressed me was how thorough and attentive she was. Joyce didn’t just aim to “close the ticket”—she genuinely cared about making sure my issue was fully resolved. She explained what was happening, why certain steps mattered, and even gave me extra tips to prevent the same problem from happening again in the future. That extra level of care made a huge difference. Thanks to Joyce’s help, my drone is now working perfectly again. This was hands down one of the best customer service experiences I’ve had on Amazon. If every company had a Joyce on their support team, customer service would be on a whole different level. Huge thank you to her for turning a stressful situation into a genuinely great experience.
Dear Customer, Thank you for taking the time to share your experience. Your recognition is the best affirmation of our team's hard work, and we will continue striving to provide you with excellent products and worry-free support. Happy flying Sincerely, Ruko Team!
New drone wanted to trade up. Trade in was a joke.
Dear Customer, We apologize for your unsatisfactory experience. To address your issue promptly, please report specifics through our official portal: [email protected]. Your case will receive priority attention. Thank you for bringing this to our attention. Sincerely, Ruko Team
I bought my first drone from Ruko and unfortunately the battery that shipped with the drone was defective. The help I received from Ruko's customer support team was very fast and they were understanding of my issue and helpful in pinpointing the problem. They offered a free replacement and I'm hoping I'll be flying soon! I would definitely consider purchasing from them again in the future.
Dear Customer, Thank you for taking the time to share your experience. We are delighted to hear that you are satisfied with our after-sales service. Your recognition is the best affirmation of our team's hard work, and we will continue striving to provide you with excellent products and worry-free support. Thank you again for your trust and support. Happy flying! Sincerely, Ruko Team
I initially had some confusion about the warranty and felt frustrated at first. However, the Ruko support team reached out and handled everything with great care and professionalism. Hailey from the Ruko team was especially kind, patient, and responsive. She clearly explained the policy and even offered a full refund to make things right. I truly appreciate their willingness to take responsibility and ensure a positive customer experience. Their follow-up and support really changed my impression. It’s clear they value their customers and stand behind their service. Thank you to the Ruko team for turning this into a great experience.
Dear Customer, We apologize for your unsatisfactory experience. To address your issue promptly, please report specifics through our official portal: [email protected]. Your case will receive priority attention. Thank you for bringing this to our attention. Sincerely, Ruko Team
共 293 条符合条件的评价
