Ruko is a leading consumer drone brand focused on delivering high-quality, affordable drones for beginners and hobbyists. With a mission encapsulated in its slogan, "Connect Family, Create Joy," Ruko aims to bring people closer through the excitement of drone exploration and creativity. Its drones feature advanced technologies like 4K cameras, GPS-assisted flight, and intelligent flight modes such as Follow Me and Orbit. Known for their foldable, portable designs and extended battery life, Ruko drones are perfect for capturing stunning aerial views and exploring new perspectives. Whether you’re a first-time pilot or an enthusiast, Ruko combines innovation, reliability, and ease of use, offering a seamless way to explore the skies while creating memorable moments with loved ones.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service, showing how responsive and genuinely helpful the support team is when resolving issues quickly. Consumers also love the outstanding product quality, noting that the drones capture beautiful high-resolution footage and offer smooth, reliable flight controls during outdoor use.
Some people were dissatisfied with various minor product limitations, specifically mentioning shorter battery life than expected or occasional difficulties with charging components. A few reviewers also noted occasional shipping delays when waiting for replacement units or minor technical glitches encountered right upon initial setup.
Ruko F11 Pro 2 was difficult to learn how to fly it. Operates smoothly and responsive to remote control once I got it flying. A big negative is the lack of an Avoidance system.
Ruko 回复2026-05-11
Dear Customer,
We apologize for your unsatisfactory experience. To address your drone issue promptly, please report specifics through our official portal: [email protected]. Your case will receive priority attention.
Thank you for bringing this to our attention.
Sincerely,
Ruko Team
Dear Customer,
Thank you for your kind feedback.
We're glad to hear that you found it easy to work with us. Making the process smooth and hassle-free for our customers is always our goal.
We truly appreciate your support and look forward to serving you again in the future.
Sincerely,
Ruko Support Team
Hi Joseph,
Thank you so much for your wonderful 5-star review! We’re thrilled to hear you were happy with our quick and concise support and delivery — that’s exactly the smooth experience we strive to provide.
Wishing you many happy and safe flights with your drone! If you ever have any questions or need further assistance down the line, please don’t hesitate to reach out to us anytime.
Thank you again for your support!
Best regards,
Ruko Support Team
Super responsive, understanding, and easy to talk to. Was shocked how much human element was provided instead of a cold response.
Ruko 回复2026-05-07
Hi Matthew,
Thank you so much for this amazing feedback! We’re thrilled to hear you found our service super responsive, understanding, and easy to talk to — and that you appreciated the human touch we try to bring to every interaction. That means the world to us!
Wishing you many happy and safe flights with your drone. If you ever need help with anything, please don’t hesitate to reach out anytime.
Thank you again for your support!
Best regards,
Ruko Support Team
Knowledgeable, professional, and courteous help provided by the staff.
Ruko 回复2026-05-07
Hi Rocco,
Thank you so much for taking the time to leave this wonderful 5-star review!
We’re absolutely thrilled to hear that our team was able to provide you with knowledgeable, professional, and courteous support. It’s our top priority to deliver the best service possible, and feedback like yours means the world to us.
Thank you again for your kind words and support. We look forward to assisting you again in the future!
Best regards,
Ruko Support Team
I was able to upgrade from my base U11 controller to the RC3 customer service was great and shipping was on time , the unit was plug an play. Thanks
Ruko 回复2026-05-06
Dear Donald,
Thank you very much for your wonderful review!
We are thrilled that you had a great experience upgrading from the U11 base controller to the RC3. It makes us happy to know our customer service was helpful, the shipping was on time, and the device works perfectly plug-and-play for you.
If you need any support with your drone anytime in the future, we are always here to help. We really appreciate your support and kind recognition! 😊
Sincerely
Ruko Support Team
Remote ID Module R111S. The small stand-alone unit is very convenient and can be located or mounted anywhere without having to be connected to a battery or receiver as it is self-contained. And is very easy to operate. I'm pleased with the purchase.
Ruko 回复2026-05-06
Dear Richard,
Thank you so much for your nice review on our Remote ID Module R111S.
We’re really glad to hear you find the unit compact, convenient, easy to install and simple to operate. It makes us happy that you are satisfied with your purchase.
If you need any technical support or have any questions about the product in the future, please feel free to contact us anytime. We truly appreciate your support!😊
Ruko Support Team
I purchased the Ruko F11pro 2 drone at Amazon and had some issues on getting the live feed screen after connecting everything. But since I really liked the product, I decided to take it to the manufacturer, Ruko, instead of returning it back to Amazon. Ruko Support team handled my issue very diligently and sent me the replacement parts. I still had a compatibility issue on connecting the cable that came with the product with my iPhone 17 Pro as my phone was not recognizing that cable somehow. When I checked that with my own cable, it worked. So I ordered a 1.5 feet Ainope short cable, which was pretty cheap, from Amazon and everything worked after that. Later on, Ruko folks also send me the smaller cable that was compatible with iPhone 17 Pro Max, So, it is a double thumbs up to Ruko Support Team, and special thanks to Joyce there!
Ruko 回复2026-04-30
Hi Ashesh,
Thank you so much for taking the time to leave us such a wonderful review and for sharing your experience with our support team! It means the world to us to hear that you’re happy with your Ruko F11pro 2 drone and how our team was able to help you resolve the connection issue.
We’re also thrilled to know that Joyce and the rest of the support team were able to go above and beyond for you. Providing excellent customer service is always our top priority, and we’re glad we could make things right for you.
If you ever need help with anything else in the future, please don’t hesitate to reach out. We’re always here for you!
Best regards,
The Ruko Support Team
Ruko was absolutely was very helpful in getting my new done fast .they are very honest and helpful and by doing this I will only buy products from this company
Ruko 回复2026-05-06
Dear Steven,
Thank you so much for your warm and kind review!
We are incredibly glad that we could assist you in getting your new drone quickly. Your recognition of our honesty and customer service means a great deal to our team.
We truly appreciate your loyalty and support. We will keep working hard to provide reliable products and thoughtful service for you in the future.
Wish you a nice day!
Sincerely
Ruko Support Team
Dear Luis,
Thank you so much for taking the time to leave us a 5-star review and share your positive feedback.
We are thrilled to hear you had a great experience with our company and appreciated the fast delivery of your order. Providing reliable, efficient service to our customers is always our top priority.
Your support means a lot to us, and we look forward to serving you again soon. Please don’t hesitate to reach out if you need anything in the future.
Best regards,
Ruko Support Team
Absolutely love the drones they have. I have several. The customer service is out standing
Ruko 回复2026-04-27
Dear James,
Thank you so much for taking the time to share your positive feedback with us.
We are truly delighted to hear that you love our drones and have been impressed with our customer service. It means a great deal to us to know you have enjoyed multiple units from our brand.
Your satisfaction is our top priority, and we are committed to continuing to provide you with high-quality products and outstanding support.
If you ever need assistance with anything in the future, please do not hesitate to reach out to our team.
Best regards,
Ruko Support Team
Thier drones are great, I fly mine daily and what issues I had were address by customer service fast. Buy the drone care. It's a good insurance to have.
Ruko 回复2026-04-24
Hi James,
Thank you so much for taking the time to share your wonderful 5-star review with us.
We are thrilled to hear that you love our drones and enjoy using them daily. It means a great deal to us that our customer service team was able to address your issues quickly and that you trust our products enough to own several of them.
Your recommendation for the drone care plan is also greatly appreciated — it means a lot coming from such a loyal customer like you.
If you ever need assistance with anything in the future, please don’t hesitate to reach out.
Best regards,
Ruko Support Team
I’ve had a very positive experience with Ruko drones and would highly recommend them to anyone looking for a reliable and user-friendly drone. The performance and value have been excellent, especially for the price point.
One of the standout aspects has been their customer support. Katherine and Joyce have both been incredibly helpful—very responsive to questions and willing to take the time to review flight logs to troubleshoot issues. That level of support really builds confidence, especially for newer pilots or anyone pushing their equipment in more demanding conditions. Another big plus is the insurance policy offered through Ruko. It has been solid coverage and reasonably priced, providing extra peace of mind when flying. Overall, between the quality of the drones, responsive customer service, and affordable insurance options, I highly recommend Ruko drones.
Ruko 回复2026-04-17
Dear Tim,
Thank you so much for taking the time to share such a wonderful review!
We’re thrilled to hear you’ve had a positive experience with our Ruko drone and our customer support team. Your kind words about the drone’s performance, reliability, and our service mean a lot to us.
We truly appreciate your recommendation and will be sure to pass your lovely comments along to Katherine and Joyce.
We hope you continue to enjoy many great flights ahead!
Best regards,
Ruko Support Team
Customer service was better than average and easy to work with.
Ruko 回复2026-04-16
Hi John,
Thank you so much for taking the time to leave your thoughtful review and for sharing such kind feedback about our customer service. We are absolutely thrilled to hear that you found our team to be better than average and easy to work with—this means the world to us, as delivering a smooth, supportive experience for every customer is our top priority.
We truly appreciate your trust and support, and we’re so glad we could assist you effectively. If you ever have any questions, need further help with your product, or just want to reach out in the future, please don’t hesitate to contact us anytime. We’re always here to help.
Thank you again for your wonderful feedback, and we hope you have a fantastic day!
Best regards,
Ruko Support Team
Ruko is a nice drone. I've had problems with other drones but the U11MINI works great. They are tough and can handle crashes pretty well. I'd keep an extra set of blades cause you never know when .
Good product and price. Great customer service.
Ruko 回复2026-04-16
Hi James,
Thank you so much for taking the time to leave such a wonderful, detailed review! It means the world to us to hear that your Ruko U11MINI is working great for you, especially after your past experiences with other drones.
We’re thrilled that you love how tough and durable our drone is, and we really appreciate your helpful tip for other customers to keep an extra set of blades on hand—this is exactly the kind of real-world feedback that helps our whole community.
We’re also so glad you’re happy with our product, price, and customer service. Delivering a reliable, high-quality drone and top-tier support is our top priority, and it’s amazing to know we’ve hit the mark for you.
If you ever need anything in the future—whether it’s replacement parts, flying tips, or just a question—please don’t hesitate to reach out. We’re always here to help.
Thank you again for your amazing support, and we hope you have many great flights ahead!
Best regards,
Ruko Support Team
Had an issue with the delivery, but their customer service team jumped right on it, fast email responses and daily updates... Highly recommend these folks, will certainly be doing business with them again!
Ruko 回复2026-04-13
Hi Customer,
Thank you so much for taking the time to leave this wonderful review! We’re truly sorry for the delivery inconvenience you experienced, and we’re thrilled our team was able to resolve the issue quickly and keep you updated every step of the way.
Your support means the world to us, and we can’t wait to welcome you back for your next drone/RC toy purchase. If you ever need help with your device, have questions, or want to explore our new products, our team is always here for you.
Warm regards,
Ruko Support Team
Good company and I will keep buying drone from this company.
Ruko 回复2026-04-09
Dear Customer,
Thank you so much for your 5-star review! We are absolutely thrilled to hear you’re satisfied with our products and service, and we truly appreciate your support.
It means the world to our team that you choose to keep buying drones from Ruko. We will always strive to deliver high-quality products and excellent customer service to you.
If you ever need any help with your drone or have any questions in the future, please don’t hesitate to reach out. Happy flying!
Best regards,
The Ruko Support Team
Great customer services and great drones I love the way they make it so simple to replace a damaged drone under the recare refresh insurance plan
Ruko 回复2026-04-08
Dear customer,
Thank you so much for your wonderful 5-star review!
We’re thrilled to hear you’re happy with our customer service and our drones.
It’s great to know that our ReCare Refresh insurance plan makes replacing a damaged drone simple and hassle-free for you.
Your satisfaction is our top priority, and we hope you continue to enjoy flying with us!
Best regards,
RUKO Support Team
I already gave you multiple 5star ratings let’s not get carried away thank you
Ruko 回复2026-04-08
Dear customer,
We truly appreciate you taking the time to let us know that you’ve already left us multiple 5-star ratings.
Your consistent support, trust, and positive feedback over time mean an incredible amount to our entire team, and we’re incredibly grateful to have loyal customers like you.
We always strive to provide the best products and service to match the high recognition you’ve given us, and we’ll continue working hard to maintain the quality and experience you expect from us.
Thank you again for your ongoing support and for being such a valued member of our flying community.
We hope you continue to enjoy every flight with our drones and have a fantastic day!
Best regards,
RUKO Support Team
I had to make an older drone legal and this tiny lightweight did that for very fair price
Ruko 回复2026-04-08
Dear customer,
Thank you for your fantastic 5-star review!
We’re so glad to hear that this lightweight product is exactly what you needed to make your older drone legal, and that it offers great value for money.
Your satisfaction means a lot to us, and we hope you enjoy flying safely!
Best regards,
RUKO Support Team
