Ruko is a leading consumer drone brand focused on delivering high-quality, affordable drones for beginners and hobbyists. With a mission encapsulated in its slogan, "Connect Family, Create Joy," Ruko aims to bring people closer through the excitement of drone exploration and creativity. Its drones feature advanced technologies like 4K cameras, GPS-assisted flight, and intelligent flight modes such as Follow Me and Orbit. Known for their foldable, portable designs and extended battery life, Ruko drones are perfect for capturing stunning aerial views and exploring new perspectives. Whether you’re a first-time pilot or an enthusiast, Ruko combines innovation, reliability, and ease of use, offering a seamless way to explore the skies while creating memorable moments with loved ones.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service, showing how responsive and genuinely helpful the support team is when resolving issues quickly. Consumers also love the outstanding product quality, noting that the drones capture beautiful high-resolution footage and offer smooth, reliable flight controls during outdoor use.
Some people were dissatisfied with various minor product limitations, specifically mentioning shorter battery life than expected or occasional difficulties with charging components. A few reviewers also noted occasional shipping delays when waiting for replacement units or minor technical glitches encountered right upon initial setup.
Over the last two years I have ordered a few parts directly from RUKO with the amazing support given by Joyce and Kim no matter how sizeable is the order. I was kept informed all through the delivery time . The last order was for the lense protection cover for my Veeniix V11PRO.
Keep up the good work ladies 💐
Ruko 回复2026-04-08
Dear customer,
Thank you so much for your wonderful review and for your continued support over the past two years. We truly appreciate your kind words about Joyce and Kim, and we’re delighted to hear that your ordering and delivery experience was smooth and well-communicated.
It’s great to know you are satisfied with your lens protection cover for the Veeniix V11PRO. Our team will keep striving to provide the best service possible.
Thank you again for choosing RUKO!
Best regards,
RUKO Support Team
I have made multiple purchases from Ruko.net. I’ve always had a hassle free experience doing so. Finding items are easy. If you’re unsure of something, sending an email to customer service will get you the answer you need. Ruko isn’t just about selling you stuff; they want you pleased with your purchase.
Ruko 回复2026-04-08
Dear Friend,
Thank you so much for your wonderful feedback! We’re truly delighted to hear that your experiences with Ruko have consistently been hassle-free and that you find our site easy to navigate.
It’s great to know that our customer service team has been able to assist you effectively when needed. Providing clear and helpful support is something we take pride in, so your kind words mean a lot to us.
Above all, we’re thrilled that you recognize our commitment to your satisfaction — you’re absolutely right that we care about more than just making a sale. We want every customer to feel confident and happy with their purchase.
Thank you again for taking the time to share your experience. We look forward to serving you again soon!
Best regards,
The Ruko Team
Dear Customer,
Thank you so much for your kind review! We’re absolutely thrilled to hear your experience was top notch, and we truly appreciate your support.
If you ever have any questions or need further assistance in the future, please don’t hesitate to reach out. We’re always here to help!
Best regards,
Ruko
Dear Jeremy,
Thank you so much for your incredible 5-star review and such kind words about our team member Joyce. We are absolutely thrilled to hear that she provided you with an exceptional service experience.
At our company, delivering outstanding customer service is our top priority, and it means the world to us when our team members are recognized for their hard work and dedication. We will be sure to pass along your wonderful feedback to Joyce immediately—this will absolutely make her day and motivate her to continue providing the best possible service to all our customers.
We truly appreciate your support and trust, and we look forward to serving you again in the future. If you have any further needs or questions, please do not hesitate to reach out to us at any time.
Warm regards,
Ruko
Dear Customer,
Thank you so much for your 5-star review and your positive feedback about our company. We greatly appreciate your support and recognition.
We will continue to uphold our high standards of product quality and customer service. Should you need any assistance in the future, please feel free to contact us.
Best regards,
Ruko
Dear Customer,
We are deeply sorry to hear about your undelivered order and completely understand how frustrating and disappointing this must be. We sincerely apologize for the unsatisfactory experience you’ve had.
To help us resolve this issue quickly, please reach out to our official support team at [email protected] with the specific details of your order. Your case will be prioritized for immediate attention.
Please know we’ve already launched a full investigation into this matter, and a member of our team will be in touch with you shortly to follow up on your order and provide a solution that works for you.
We apologize again for the hassle, and thank you for giving us the chance to make this right.
Best regards,
Ruko
Hi Carl，
Thank you so much for your lovely 5-star review! It made our entire team’s day to hear that you found our communication and support to be so great.
We work hard to make sure every customer feels heard and well taken care of, so your kind words mean the world to us. We’ll be sure to pass along your praise to everyone on the support team—they’ll be so happy to hear it!
Thanks again for choosing us, and we hope to see you again soon.
Best wishes,
Ruko Team
Mostly honest they will tell you exactly what u need to do
Ruko 回复2026-03-30
Dear Customer,
Thank you so much for your kind 5-star review! We are truly touched by your words and greatly appreciate your recognition of our honesty and clear guidance.
It brings us great joy to know that we can provide you with straightforward, reliable information to help you navigate your needs. Your trust is the greatest reward we could ask for, and we will continue to uphold these values in every interaction.
We look forward to serving you again in the future. Please feel free to contact us at any time—we are always happy to help.
Warm regards,
Ruko Team
Dear Customer,
Thank you so much for taking the time to leave us this wonderful 5-star review! We are absolutely thrilled to read that you had a great experience with our communication and support team.
Your kind words are a true testament to the hard work and dedication of our team members, who strive to deliver the highest standard of service to each and every customer.
We will be sure to share your feedback with the entire support team, as it serves as great motivation for us to continue improving.
We truly appreciate your trust and support, and we look forward to serving you again in the near future.
Warm regards,
Ruko Team
The package arrived at last. Thank you! One of the batteries did not had the USB cable.
Ruko 回复2026-03-27
Dear Customer,
We greatly appreciate your review and are pleased to hear your package has been delivered. However, we sincerely apologize for the oversight regarding the missing USB cable for one of your batteries.
Rest assured, we have escalated this matter to our dedicated support team, who will contact you directly to verify the specifics and provide a resolution. We are committed to resolving this issue efficiently and ensuring your complete satisfaction.
Thank you for your understanding and cooperation.
Warm regards,
Ruko Team
My previous Ruko u11mini was nice except the fact that it did not have 3 axis gimbal, It was very nice of Ruko to give 70% discount on the new u11mini 4K with 3 axis gimbal. This drone takes rock steady videos. Its impressive. Thanks.
Ruko 回复2026-03-27
Dear Customer,
Thank you so much for your fantastic 5-star review! We are absolutely thrilled to hear that you are impressed with the Ruko U11mini 4K and its 3-axis gimbal, which delivers rock-steady video footage.
It brings us great joy to know that our 70% discount offer helped you upgrade to this new model and enjoy an even better flying experience.
Your kind words are a true testament to the hard work of our team, and we will be sure to share your feedback with everyone involved in bringing this drone to life.
Thank you for choosing Ruko as your trusted drone brand. We can’t wait to see the amazing videos you capture with your new U11mini 4K!
Warm regards,
Ruko Team
They made the effort to help me with an issue i had with a product ,and i like there drones too
Ruko 回复2026-03-25
Dear Carl,
Thank you so much for taking the time to share your wonderful 5-star feedback with us.
We are absolutely delighted to hear that our team was able to assist you effectively with your product issue, and that you are enjoying our drones.
Your trust and support mean the world to our entire team at Ruko, and we are committed to continuing to deliver great products and service to customers like you.
We look forward to serving you again in the future and wish you many happy flights with your Ruko drone!
Warm regards,
The Ruko Support Team
Great Quality Products and Amazing Customer Support
Ruko offers great quality products backed by an amazing and very responsive customer support.
Ruko 回复2026-03-26
Dear Customer,
Thank you so much for your wonderful 5-star review and kind words about our products and customer support!
We are absolutely thrilled to hear that you are satisfied with both the quality of our Ruko products and the responsiveness of our support team.
Your feedback means the world to our small team, as it motivates us to keep delivering the best possible experience to every customer. We truly appreciate you taking the time to share your positive experience with others.
If you ever need any further assistance or have any questions in the future, please do not hesitate to reach out. We are always here to help.
Thank you again for choosing Ruko!
Best regards,
Ruko Team
Great product, but i recently had an issue with a faulty remote controller and got it replaced with no problems thanks ruko!
Ruko 回复2026-03-24
Dear Carl,
Thank you so much for taking the time to leave us a 5-star review. We are delighted that you are satisfied with our product and that we were able to resolve the issue with your remote controller smoothly.
Your positive feedback is a great encouragement to our entire team and motivates us to keep providing better products and services.
Please do not hesitate to contact us if you need any further assistance or have any questions in the future — we are always happy to help.
Best regards,
Ruko Team
Next level customer service and hardware experiance!
To start, the drone is incredibly well built, intuitive and simple to setup and pilot. I'm pleasantly surprised and happy with the video quality coming from this drone. Clear instructions from Ruko made the process seamless to set up and operate. Additionally, my customer service experience with the company was phenomenal. I reached out to them a week ago, regarding replacement parts for the drone and they were more than happy to accommodate my request. They were also easy to get a hold of and communication with them was consistent and fast. I love how quickly their customer service rep. Kim handled all my inquires and immediately made suggestion and solved my issues.
Thanks again Ruko for an incredible drone and providing next level customer service.
Ruko 回复2026-03-23
Hi Joseph,
Thank you so much for taking the time to share this amazing review! We were so happy to read about your positive experience with our drone and our team.
We’re thrilled you love the drone’s build quality and video performance, and we’re especially proud of Kim for going above and beyond to help with your parts request.
Fast, reliable support is what we strive for, and it’s wonderful to hear it made a difference for you.
Thanks again for being such a great customer. We can’t wait to see what amazing footage you capture next!
Warm regards,
The Ruko Team
My drone fell from sky and broke and ruko is goin to replace for free I talked with Katherine and she was very helpful I only had the drone for a day so I was worried about wat was goin to happen but Katherine assured me that they would send me a replacement drone so I was very pleased to hear that
Ruko 回复2026-03-23
Dear Jrok,
We greatly appreciate your feedback and your kind mention of Katherine.
We deeply regret that your new drone sustained damage so soon, and we’re committed to making things right for you.
Katherine’s dedication to supporting our customers is exactly what we strive for, and we’re pleased that she was able to guide you through our free replacement process. Your satisfaction is our highest priority, and we’re grateful for the opportunity to earn back your full confidence.
Thank you for choosing Ruko. We look forward to ensuring your next flying experience is seamless and enjoyable.
Sincerely,
Ruko Customer Support
The controller on my new drone goes blank after you turn it on therefore, you cannot see what needs to happen next. I've put a work order in and have yet to hear back other than they want me to make a video which I did and send to them. I feel I'm wasting my time and money purchasing from your company.
Ruko 回复2026-03-23
Dear Customer,
We deeply regret the inconvenience caused by your drone controller’s blank screen issue and the delay in our follow-up after you submitted the video.
To address this promptly, we have assigned a dedicated specialist who will contact you directly to assist with troubleshooting and resolve your issue completely.
Please rest easy knowing we are prioritizing your case and will not rest until it is fixed.
Thank you for your understanding, and we will connect with you shortly.
Sincerely,
Ruko Customer Support
Affordable, fast shipping and great customer service
Ruko 回复2026-03-23
Hi Mike,
I hope this email finds you well. I was so pleased to read your recent 5-star review and wanted to personally thank you.
It warms our hearts to know that you appreciate our affordable prices, the fast shipping, and our customer service. We work hard to ensure every customer has a great experience, so your kind words mean a lot to us.
Thank you for choosing Ruko. We hope to continue to meet your expectations and welcome you back soon!
Warm regards,
The Ruko Team
The drone is amazing I am impressed by the range and crisp camera
Ruko 回复2026-03-20
Dear Seneca,
Ruko sends you greetings!
We appreciate your kind words! It’s great to hear you love the drone’s range and crisp camera. Thank you for choosing our product—happy flying!
Best wishes
Hailey
Thank you for your service, I have now received the new drone and it appears to be working well.
You guys are awesome, your customer support and service are the best that I have ever received. Thank you to everyone and a big shout out to Joyce she was amazing
Best regards
Ruko 回复2026-03-20
Dear Customer,
Thank you so much for taking the time to share this wonderful feedback with us.
We are absolutely thrilled to hear that you have received your new drone and that it is working well for you. It means the world to us to know that our customer support and service have left such a positive impression on you—this is exactly the kind of experience we strive to deliver to every customer.
We will be sure to pass along your shout-out to Joyce; she will be so delighted to hear that her efforts made a difference for you.
Thank you again for your trust and support. We hope you enjoy countless amazing flights and capture incredible moments with your new drone!
Best regards,
Hailey
