Ruko is a leading consumer drone brand focused on delivering high-quality, affordable drones for beginners and hobbyists. With a mission encapsulated in its slogan, "Connect Family, Create Joy," Ruko aims to bring people closer through the excitement of drone exploration and creativity. Its drones feature advanced technologies like 4K cameras, GPS-assisted flight, and intelligent flight modes such as Follow Me and Orbit. Known for their foldable, portable designs and extended battery life, Ruko drones are perfect for capturing stunning aerial views and exploring new perspectives. Whether you’re a first-time pilot or an enthusiast, Ruko combines innovation, reliability, and ease of use, offering a seamless way to explore the skies while creating memorable moments with loved ones.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service, showing how responsive and genuinely helpful the support team is when resolving issues quickly. Consumers also love the outstanding product quality, noting that the drones capture beautiful high-resolution footage and offer smooth, reliable flight controls during outdoor use.
Some people were dissatisfied with various minor product limitations, specifically mentioning shorter battery life than expected or occasional difficulties with charging components. A few reviewers also noted occasional shipping delays when waiting for replacement units or minor technical glitches encountered right upon initial setup.
The customer service was amazing! So polite and responsive. I was able to resolve the issue within minutes over email. Hopefully the new remote will work better!
Ruko 回复2026-07-13
Dear Julie,
Thank you so much for your kind words and for taking the time to leave us a 5-star review! We're delighted to hear that you had a great experience with our customer service team and that we were able to resolve your issue quickly.
We truly hope the new remote works perfectly for you. If you ever need any further assistance, please don't hesitate to reach out – we're always here to help!
Warm regards,
Ruko Customer Support
Great product and great experience from a customer service standpoint. They were super responsive kind, and was willing to go above and beyond expectations. Would definitely recommend this product and company to anyone in the market for a Bwine drone.
Ruko 回复2026-07-08
Dear John,
Thank you so much for your wonderful feedback – we truly appreciate it.
We're delighted to hear that you had a great experience with our customer service team and that you're happy with your Bwine drone. Knowing that our team was responsive, kind, and willing to go above and beyond means a great deal to us.
Your recommendation is the highest compliment we could receive. If you ever need anything in the future, please don't hesitate to reach out.
Thank you again for choosing Bwine!
Sincerely,
Ruko Customer Support
Went very well, fast delivery, great service, very satisfied..
Ruko 回复2026-07-07
Dear Michael,
Thank you so much for your kind words – we truly appreciate it.
We're delighted to hear that your experience went well and that you were satisfied with our fast delivery and great service. Your support means a lot to us.
If you ever need anything in the future, please don't hesitate to reach out.
Thank you again for choosing Ruko!
Sincerely,
Ruko Customer Support
My first drone crashed, and then you gave me about a third of the value towards the new one these guys are great.
I can't wait to upgrade to the latest drone
Ruko 回复2026-07-08
Dear customer,
Thank you so much for your kind words – we truly appreciate it.
We're so glad to hear that you had a great experience with our customer service team. It's wonderful to know that we were able to help you after your first drone crash and that you're happy with the trade‑in value we offered.
We can't wait to see you flying our latest drone! Your support means the world to us.
If you ever need anything, please don't hesitate to reach out.
Sincerely,
Ruko Customer Support
Ruko f11 pro 2 plus is a wonderful little drone . It takes great pictures and videos. Very easy to fly with easy to read controls i would recommend this little drone to beginners and pros alike got one you'll love it .
Ruko 回复2026-07-08
Dear customer,
Thank you so much for your wonderful review – we truly appreciate it.
We're thrilled to hear that you're enjoying the F11 Pro 2 Plus and that you find it easy to fly with great picture and video quality. It's especially meaningful to know that you would recommend it to both beginners and pros alike – that's exactly what we hoped for!
Thank you for being part of the Ruko family. If you ever need anything, please don't hesitate to reach out.
Happy flying! 😊
Sincerely,
Ruko Customer Support
5 star recommendation, great for beginners, novice and experienced.
I Would highly recommend - excellent optics and super easy with lots of options.
I purchased this Ruko F11PRO 2 Plus to go along with my Ruko F11GIM2 and my U11MINI. The U11 is my go to small travel drone, it is smaller easier to pack and super simple however, the picture quality is lesser than the larger ones.
My new F11PRO 2 Plus has excellent video quality, much easier to connect to GPS and synchronize the compass and the controls are much smoother than the F11GIM2.
pros - Excellent photo and video quality, very smooth controls, quicker and easier to synchronize and connect to GPS, lighter than the GIM2 and appears to have longer flight time than GIM2, easy to toggle from photo/video
cons - when using SD card it does not save video/photo to phone, no zoom/pan on controller (can zoom 5x through the APP but that is an extra step I have not mastered)
One other plus: Ruko has excellent customer service. I needed help with an issue on my F11GIM and customer service was very responsive, helpful and went above and beyond what I ever expected
Ruko 回复2026-07-07
Dear customer,
Thank you so much for your incredibly thoughtful and detailed review – we truly appreciate it.
We're absolutely thrilled to hear that you're enjoying your Ruko collection, and that the F11PRO 2 Plus has become a great addition to your fleet. It means a lot to us that you've taken the time to share your honest experience – both the pros and the cons – as that helps us grow and improve.
We're especially glad to know that our customer service team was able to assist you with your F11GIM issue and went above and beyond your expectations. That's exactly what we strive for every day.
Thank you for being such a loyal Ruko customer. Your recommendation means the world to us. If you ever need anything, please don't hesitate to reach out.
Wishing you many more great flights! 😊
Sincerely,
Ruko Customer Support
Had a problem with a new controller I purchased from Ruko, could not get it to Pair, next day they sent we instructions on how to pair and trouble shoot. This did not solve my problem, Ruko asked for me to take a video as the drone and controller as they were.
Not sure what the problem was, but a brand new drone appeared on my door step today. You can't beat that for customer service! Already made some flight flies great. Im still amazed at the 4K video quality, how stable the video is when the drone is bouncing around in the wind. You would think it was mounted on a tripod. BTW, the model of my drone is F11GIM2 . Katherine was a big help knowledgeable and very helpful!
Ruko 回复2026-07-07
Dear Lothar,
Thank you so much for your wonderful feedback – we truly appreciate it!
We're so glad to hear that we were able to resolve your pairing issue and that you received a brand new drone to get you flying again. It's especially meaningful to know that Katherine was knowledgeable and helpful – she'll be thrilled to hear your kind words.
We're also delighted that you're enjoying the 4K video quality and the stable footage even in windy conditions. That's exactly what we designed it for!
Your trust and support mean a great deal to us. If you ever need anything, please don't hesitate to reach out.
Happy flying! 😊
Sincerely,
Ruko Customer Support
Ruko is a great company that makes great products! Their customer service team is very friendly and very helpful, and get back to you very quickly. Ruko is a great choice for drone flying!
Ruko 回复2026-07-06
Dear Andrew,
Thank you so much for your wonderful feedback – we truly appreciate it.
We're delighted to hear that you think Ruko is a great company and that you love our products. It's especially meaningful to know that our customer service team was friendly, helpful, and quick to respond – that's exactly what we strive for every day.
Your kind words mean a lot to our entire team. Thank you for choosing Ruko for your drone flying adventures!
If you ever need anything, please don't hesitate to reach out.
Sincerely,
Ruko Customer Support
I have two Ruko drones. A U11 and the F11
They seem to have great stability and length of flight. Quality of the videos and pictures are extremely awesome. They're so easy to fly I bring them with me everywhere
Ruko 回复2026-07-02
Dear Steven,
Thank you so much for your wonderful feedback – we truly appreciate it.
We're thrilled to hear that you're enjoying both your U11 and F11 drones! It's great to know that you find them stable, easy to fly, and that you love the video and picture quality.
Bringing them with you everywhere is the best compliment we could receive. Thank you for being such a loyal Ruko customer.
If you ever need anything, please don't hesitate to reach out.
Sincerely,
Ruko Customer Support
Dear customer,
Thank you so much for your wonderful feedback – we truly appreciate it.
We're delighted to hear that you had an excellent experience with our customer service and follow‑up. Making sure our customers feel supported every step of the way is exactly what we strive for.
Your kind words mean a lot to our entire team. If you ever need anything in the future, please don't hesitate to reach out.
Thank you again for choosing Ruko.
Sincerely,
Ruko Customer Support
It took several weeks to get my order, I feel it should have shipped within a few days.
Ruko 回复2026-06-29
Dear Customer,
We apologize for your unsatisfactory experience. To address your drone issue promptly, please report specifics through our official portal: [email protected]. Your case will receive priority attention.
Thank you for bringing this to our attention.
Sincerely,
Ruko Team
You guys just dont disappoint, you always take care of your customers...
Ruko 回复2026-06-22
Dear Michael,
Thank you so much for your amazing feedback – it truly means a lot to us.
We're honored to hear that we "just don't disappoint." Taking care of our customers is always our top priority, and knowing that you feel that way is the best reward we could ask for.
Your trust and support keep us motivated to do even better. If you ever need anything in the future, please don't hesitate to reach out.
Thank you again for being such a wonderful part of the Ruko family.
Sincerely,
Ruko Customer Support
Received a great product at a great price. Item shipped pretty fast, and I was promptly notified when it shipped, and also provided the corresponding tracking information. Item arrived well packaged and complete. I would definitely recommend Ruko to a friend if they expressed interest in the same kind of product.
Ruko 回复2026-06-22
Dear Jesse,
Thank you so much for your wonderful feedback – we truly appreciate it.
We're delighted to hear that your first experience with Ruko was a great one. It's fantastic to know that you received a great product at a great price, that the shipping was fast, and that you were kept informed every step of the way with tracking updates.
We also appreciate your kind words about the packaging and completeness of your order. Knowing that you would recommend Ruko to a friend is the highest compliment we could receive.
Thank you again for choosing Ruko. If you ever need anything in the future, please don't hesitate to reach out.
Sincerely,
Ruko Customer Support
Very Accurate readings in the phone app, works as advertised, many videos on Social Media to help set it up...
Very Accurate readings in the phone app
Ruko 回复2026-06-22
Dear Phillip,
Thank you so much for your wonderful review – we truly appreciate it.
We're delighted to hear that you found the readings in the phone app very accurate, and that the product works exactly as advertised. It's also great to know that the setup videos on social media were helpful to you.
Your feedback means a lot to our entire team. If you ever need anything in the future, please don't hesitate to reach out.
Thank you again for choosing Ruko!
Sincerely,
Ruko Customer Support
I thank the ruko Team they are kind and courteous very knowledgeable and helpful
Ruko 回复2026-06-18
Dear customer,
Thank you so much for your kind words – we truly appreciate it.
We're delighted to hear that you had a positive experience with our team. Being kind, courteous, knowledgeable, and helpful is exactly what we strive for every day, and it means a lot to know that we met your expectations.
Your support encourages us to keep improving. If you ever need anything in the future, please don't hesitate to reach out.
Thank you again for choosing Ruko.
Sincerely,
Ruko Customer Support
Excellent product! Joyce and Katherine were very helpful and made sure my unit was working correctly, thank you!
Ruko 回复2026-06-15
Dear customer,
Thank you so much for your wonderful feedback – we truly appreciate it.
We're delighted to hear that you had a great experience with our customer service, and that Joyce and Katherine were able to help you and make sure your unit was working correctly. They will be so happy to know that their efforts made a difference for you.
Your kind words mean a lot to our entire team. If you ever need anything in the future, please don't hesitate to reach out.
Thank you again for your support!
Sincerely,
Ruko Customer Support
Dear Randy,
Thank you so much for your kind words – we truly appreciate it.
We're delighted to hear that you found our team friendly, helpful, and responsive. That's exactly what we strive for every day.
Your support means a great deal to us. If you ever need anything in the future, please don't hesitate to reach out.
Sincerely,
Ruko Customer Support
Excellent customer service, they're great to work with and willing to give you a great deal with their trade in program! The drone U11MINI 4K is a super deal with a great camera.
Ruko 回复2026-06-08
Dear customer,
Thank you so much for your wonderful feedback – we truly appreciate it! 😊
We're delighted to hear that you had an excellent experience with our customer service and that you enjoyed our trade‑in program. It's great to know that you're happy with the U11MINI 4K drone and its camera quality.
Your support means a lot to us, and we look forward to serving you again in the future. If you ever need anything, please don't hesitate to reach out.
Sincerely,
Ruko Customer Support
Dear Robbie,
Thank you so much for your amazing feedback!
We're truly honored to hear that you rate our customer service as A+ , and even more thrilled to know that you're now a lifetime Ruko customer. That means the world to our entire team.
Your trust and support are what drive us to keep improving every day. If you ever need anything, please don't hesitate to reach out – we're always here for you.
Thank you again for choosing Ruko and for being part of our family.
Sincerely,
Ruko Team
Customer service was easy to work with. Drone arrived quick.
Ruko 回复2026-06-05
Dear customer,
Thank you so much for your kind feedback – we truly appreciate it.
We're delighted to hear that you found our customer service easy to work with, and that your drone arrived quickly. A smooth and hassle‑free experience is exactly what we aim for.
Your support means a great deal to us. If you ever need anything in the future, please don't hesitate to reach out.
Thank you again for choosing Ruko.
Sincerely,
Ruko Team
