Ruko is a leading consumer drone brand focused on delivering high-quality, affordable drones for beginners and hobbyists. With a mission encapsulated in its slogan, "Connect Family, Create Joy," Ruko aims to bring people closer through the excitement of drone exploration and creativity. Its drones feature advanced technologies like 4K cameras, GPS-assisted flight, and intelligent flight modes such as Follow Me and Orbit. Known for their foldable, portable designs and extended battery life, Ruko drones are perfect for capturing stunning aerial views and exploring new perspectives. Whether you’re a first-time pilot or an enthusiast, Ruko combines innovation, reliability, and ease of use, offering a seamless way to explore the skies while creating memorable moments with loved ones.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service, showing how responsive and genuinely helpful the support team is when resolving issues quickly. Consumers also love the outstanding product quality, noting that the drones capture beautiful high-resolution footage and offer smooth, reliable flight controls during outdoor use.
Some people were dissatisfied with various minor product limitations, specifically mentioning shorter battery life than expected or occasional difficulties with charging components. A few reviewers also noted occasional shipping delays when waiting for replacement units or minor technical glitches encountered right upon initial setup.
I had an older drone (U11 Pro) and needed a new controller. Even though my drone had been discontinued, Ruko is incredibly responsive and found a new controller in their warehouse. Great customer service and support, and I'm back in the air.
Ruko 回复2026-08-24
Dear Customer,
Thank you for your kind words – we truly appreciate it!
We're so glad to hear that our team was able to find a controller for your U11 Pro and get you back in the air. Even when a model is discontinued, we always do our best to support our customers.
We hope you enjoy many more flights!
If you ever need anything, we're always here to help.
Warm regards,
Ruko Support Team
I had to deal with your company 3 times. Once for a drone and twice for my rid. Your company is very responsive and knowledgable. I enjoyed working with your company. Everyone seems to care. Keep up the good work.
Ruko 回复2026-08-24
Dear Customer,
Thank you for your kind words – we truly appreciate it!
We're honored that you've chosen to work with us multiple times, and we're glad to hear that our team has been responsive and helpful each time. Knowing that you felt cared for means a lot to us.
We'll keep doing our best!
If you ever need anything, we're always here to help.
Warm regards,
Ruko Support Team
I own an F11gim2 and an F11pro2. Both are good drones. I use them for YouTube videos and although both do a pretty good job, neither is exactly optimized for it. The Pro2 footage looks incredible but it seems to struggle with “follow me”. The Gim2 doesn’t look quite as good as the Pro2 but it is so easy to use and it just works as you’d expect it to. These aren’t professional “cinematic” drones, but they’ll get you 90% of the way there (especially for YouTube).
Ruko might have the best customer service of any company I have ever dealt with, absolutely amazing! This is my 2nd Gim2 and Pro2. I had the chance to get something else and I choose not to (if that’s helpful info)
Ruko 回复2026-08-18
Dear Customer,
Thank you for taking the time to share such a detailed and honest review – we truly appreciate it!
We're glad to hear that both the F11GIM2 and F11PRO 2 have served you well for your YouTube content. Your feedback about the "follow me" mode on the Pro2 and the ease of use on the GIM2 is very valuable to us – we've already shared it with our technical team for future improvements.
It means a lot to us that you chose to stick with Ruko even when you had other options. Knowing that our customer service has made a positive impression is something we're truly proud of.
If you ever need anything, we're always here to help!
Wishing you all the best!
Warm regards,
Ruko Support Team
After having a incident with my drone they were very helpful and understanding and were on top of the entire process to make sure the matter was dealt with customer satisfaction in mind would highly recommend to future consumers
Ruko 回复2026-08-18
Dear Customer,
Thank you for your kind words – we truly appreciate it!
We're glad to hear that our team was able to assist you promptly and with understanding during your incident. Ensuring customer satisfaction is always our priority.
Thank you for recommending us – it means a lot to our team!
Wishing you all the best!
Warm regards,
Ruko Support Team
Mary from Bwine support was very kind and very helpful. I didn't expect such prompt and competent assistance with registering my drone. I never got the feeling to be an annoying customer. Thank you so much!
Ruko 回复2026-08-17
Dear Customer,
Thank you for your wonderful feedback – we truly appreciate it!
We're so glad to hear that Mary from Bwine support was able to assist you promptly and kindly. Your needs are never too much – we're always here to help, and it means a lot to us that you felt that way.
We'll be sure to share your kind words with Mary!
Wishing you all the best!
Warm regards,
Bwine Support Team
The customer service is absolutely unmatched!!! Trade in was smooth and very happy with my new f11 pro 2
Ruko 回复2026-08-17
Dear Customer,
Thank you for your kind words – we truly appreciate it!
We're so glad to hear that your trade‑in experience went smoothly and that you're happy with your new F11 Pro 2. Knowing that our customer service made a positive impression means a lot to us.
Wishing you many great flights ahead!
Warm regards,
Ruko Support Team
Dear Customer,
Thank you for your feedback – we truly appreciate it!
We're glad to hear that your order was fulfilled smoothly and that our advice was helpful to you.
Wishing you a wonderful day!
Warm regards,
Ruko Support Team
Great experience all around! I contacted Ruko about their no longer having the batteries available for my old U11 pro and they recommended their upgrade program. After providing my proof of purchase they sent me a code for a significant discount on a new F11 pro2. Totally recommended!
Ruko 回复2026-08-14
Dear Customer,
Thank you for sharing your experience – we truly appreciate it!
We're glad our upgrade program worked out for you and that we could help you move forward with the F11 Pro 2. Knowing that you'd recommend us means a lot to our team.
If you ever need anything, we're always here.
Wishing you a wonderful day!
Warm regards,
Ruko Support Team
Dear Customer,
Thank you so much for your kind words – we truly appreciate it!
We're absolutely thrilled to hear that you had the best customer service experience with us. Knowing that we were able to meet your expectations means the world to our team.
Thank you for recommending us – your support truly inspires us to keep improving!
If you ever need anything, we're always here to help!
Warm regards,
Ruko Support Team
Dear Customer,
Thank you so much for your kind words – we truly appreciate it!
We're so glad to hear that you had an excellent experience with our service. Your support means a lot to our team!
If you ever need anything, we're always here to help!
Warm regards,
Ruko Support Team
I recently picked up the F11 Pro 2 Plus. This is my third Ruko product and they have all been exceptional, and the one time I needed help, they took care of me immediately.
Regarding the F11 Pro 2 Plus, I’ll provide some details as to why this particular model. It shares some common (awesome) functions with the others: it will follow or orbit a target, it has gesture photo/video control, it returns home automatically when signal is lost or battery is low, it can be flown manually or it can follow a flight path via pins you drop in the app. That is a TON of functionality! This may sound intimidating but the app is structured so that you can grow into the advanced functions at your own pace. Another common point along the various Ruko drones: they provide two batteries at 37 minutes flight time per battery… in my experience, flight times can be significantly longer, which is great.
The camera sets the Pro 2 Plus apart. Most sensors can get a little grainy at night. The Pro 2 Plus has a 48MP camera that is fantastic with photos and video at night. It takes 8k stills and 4mp/30fps video with fantastic nighttime results.
Overall a great product and I am sold on the RUKO brand.
Ruko 回复2026-08-11
Dear Chris,
Thank you so much for taking the time to share such a detailed and thoughtful review!
We're absolutely thrilled to hear that the F11 Pro 2 Plus has been such a great addition to your collection – and even more so that this is your third Ruko product! Knowing that you've trusted us multiple times and that we've been able to support you when needed means the world to us.
We really appreciate your honest breakdown of the features – from follow and orbit modes to the impressive 48MP camera performance at night. It's wonderful to hear that the app's design helps you grow into the advanced functions at your own pace.
Thank you again for your continued trust in Ruko – we're truly honored to have you as a loyal customer!
If you ever need anything, we're always here to help!
Warm regards,
Ruko Support Team
Dear Roger,
Thank you so much for your kind words – we truly appreciate it!
We're glad to hear that everything is working well for you. Your support means a lot to us!
If you ever need anything, we're always here to help!
Warm regards,
Ruko Support Team
Fast response, quick resolution, excellent service!
Ruko 回复2026-08-10
Dear Anthony,
Thank you so much for your kind words – we truly appreciate it!
We're so glad to hear that you experienced fast response, quick resolution, and excellent service. Knowing that we could help you efficiently means a lot to us!
If you ever need anything in the future, we're always here for you!
Warm regards,
Ruko Support Team
ruko has the best customer support ever. I'm not exaggerating. Always super help and they always go above and beyong to be helpful. And the drone is awesome.
Ruko 回复2026-08-10
Dear ROBERT,
Thank you so much for your incredibly kind words! We truly appreciate it.
We're absolutely thrilled to hear that you consider our customer support the best ever – and that you're loving your drone too! Knowing that we've been able to go above and beyond for you means the world to us.
If you ever need anything, we're always here – and we mean it!
Warm regards,
Ruko Support Team
Dear Customer,
Thank you so much for your kind words – we truly appreciate it!
We're glad to hear that our team was able to respond quickly to your inquiries. Your feedback motivates us to keep doing our best!
If you ever need anything, we're always here to help!
Warm regards,
Ruko Support Team
Dear Dean,
Thank you so much for your kind words – we truly appreciate it!
We're absolutely thrilled to hear that you had such a great experience with our customer support team. Knowing that we were able to help you makes our day!
If you ever need anything in the future, we're always here for you!
Warm regards,
Ruko Support Team
I received my drone in good timing and In good packing everything worked I was very happy with my order. Roku is a good company to buy from.
Ruko 回复2026-08-10
Dear Mark,
Thank you so much for your kind words – we truly appreciate it!
We're delighted to hear that your drone arrived on time, in good condition, and that everything worked perfectly. Knowing that you're happy with your order means a lot to us.
If you ever need anything, we're always here to help!
Warm regards,
Ruko Support Team
It was a easy process and the customer service was great
Ruko 回复2026-08-05
Dear ERWIN,
Thank you so much for your kind words – we truly appreciate it!
We're so glad to hear that the process was easy and that our customer service made a positive impression on you. That means a lot to our team!
If you ever need anything in the future, we're always here to help!
Warm regards,
Ruko Support Team
Ruko has great products and I had no problems with shopping and shipping. Good stuff.
Ruko 回复2026-07-31
Dear Bennett,
Thank you for your kind words – we truly appreciate it!
We're so glad to hear that you're happy with our products and that your shopping and shipping experience went smoothly. Your support means a lot to us!
If you ever need anything, we're always here to help!
Warm regards,
Ruko Support Team
Dear Larry,
Thank you for your kind words – we truly appreciate it!
We're so glad to hear that you had a great experience with us. Knowing that we could meet your expectations means a lot to our team.
If you ever need anything in the future, we're always here to help!
Warm regards,
Ruko Support Team
