Ruko is a leading consumer drone brand focused on delivering high-quality, affordable drones for beginners and hobbyists. With a mission encapsulated in its slogan, "Connect Family, Create Joy," Ruko aims to bring people closer through the excitement of drone exploration and creativity. Its drones feature advanced technologies like 4K cameras, GPS-assisted flight, and intelligent flight modes such as Follow Me and Orbit. Known for their foldable, portable designs and extended battery life, Ruko drones are perfect for capturing stunning aerial views and exploring new perspectives. Whether you’re a first-time pilot or an enthusiast, Ruko combines innovation, reliability, and ease of use, offering a seamless way to explore the skies while creating memorable moments with loved ones.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service, showing how responsive and genuinely helpful the support team is when resolving issues quickly. Consumers also love the outstanding product quality, noting that the drones capture beautiful high-resolution footage and offer smooth, reliable flight controls during outdoor use.
Some people were dissatisfied with various minor product limitations, specifically mentioning shorter battery life than expected or occasional difficulties with charging components. A few reviewers also noted occasional shipping delays when waiting for replacement units or minor technical glitches encountered right upon initial setup.
Great product and awesome coustmer service I would recommend I have over 200 flights with the v11 pro model would recommend this to anyone who wants a reliable drone
Ruko 回复2026-07-31
Dear Carlos,
Thank you so much for your fantastic review – we truly appreciate it!
We're absolutely thrilled to hear that you've had over 200 flights with the V11 Pro and that it's been such a reliable drone for you. That kind of trust and loyalty means the world to us!
We're also glad that our customer service has met your expectations – we always strive to be there for our customers whenever they need us.
Thank you for recommending us to others. If you ever need anything, we're always here to help!
Warm regards,
Ruko Support Team
Great products, great company. They stand behind their products and they are top notch. Definitely a lesser known gem in the Drone community, but definitely growing and getting better all the time.
Ruko 回复2026-07-28
Dear Kurt,
Thank you so much for your kind words – we truly appreciate it!
We're absolutely thrilled to hear that you consider us a "gem" in the drone community. It means the world to us to know that our products and service have earned your trust.
We're working hard every day to get better and grow, and reviews like yours remind us why we do what we do.
If you ever need anything, we're always here for you!
Warm regards,
Ruko Support Team
Had a flyaway situation in a marshland area and the awesome support services person, Katherine worked hard to help secure a replacement! Turnaround time was a about a week for resolution and another few days shipping but we are back in business!
Ruko 回复2026-07-28
Dear Customer,
Thank you so much for your kind review – we truly appreciate it!
We're sorry to hear about the flyaway situation, but we're so glad that Katherine was able to help you secure a replacement and get you back in the air. She'll be thrilled to know her efforts made a difference!
We understand the wait can be a little long, but we're glad we could get things sorted for you.
If you ever need anything again, we're always here to help!
Warm regards,
Ruko Support Team
After an issue with my 2 year old F11mini being lost I contacted Ruko to see if I could buy a drone only but sadly this wasn’t available in the UK as the drone was discontinued. Hailey suggested some options for me which I considered and thought it all sounded a little too good to be true. However, after many emails with me changing my mind a couple of times, I decided to take the trade in option to upgrade the drone and got a massive discount on another drone. I was concerned about currency exchange rates, customs taxes at the airport and expected it to take at least 30 days to get here in the UK. The drone was here only 4 days after ordering it. Now looking forward to flying it when this pesky wind drops. Probably the best on-line customer service experience I’ve ever had. Excellent customer service and I’m well happy. Well done Ruko.
Ruko 回复2026-07-27
Dear Mark,
Wow – thank you so much for taking the time to share your experience in such detail! We truly appreciate it.
We're so glad that after all the back-and-forth and a few changes of mind, you decided to go with the trade-in option – and that it turned out to be the right choice for you. It's wonderful to hear that the drone arrived in the UK in just 4 days despite your concerns about customs and shipping times.
We're especially honored that you consider this the best online customer service experience you've ever had. That means the world to us – and to Hailey as well!
We hope the wind dies down soon so you can get out there and enjoy your new drone. If you ever need anything, we're always here to help.
Warm regards,
Ruko Support Team
The most customer-satisfaction centered company I have ever conducted business with. In a world of frustrating, automated and AI-based "customer support", they are a refreshing exception!
Ruko 回复2026-07-27
Dear Phil,
Wow – thank you so much for your incredibly kind words!
We are truly honored to be described as the most customer-satisfaction centered company you've ever worked with. In a time when automated systems and AI support are everywhere, knowing that our human touch stands out means the world to us.
Your feedback reminds us why we do what we do. If you ever need anything, we're always here – and we mean it.
Warm regards,
Ruko Support Team
Fast response, they want to help, and solved my problem.
Ruko 回复2026-07-23
Dear Customer,
Thank you so much for your kind review – we truly appreciate it!
We're delighted to hear that our team was able to respond quickly and help solve your issue. Your satisfaction is always our top priority!
If you ever need anything in the future, please don't hesitate to reach out – we're always here to help!
Warm regards,
Ruko Support Team
Dear Customer,
We apologize for your unsatisfactory experience. To address your drone issue promptly, please report specifics through our official portal: [email protected]. Your case will receive priority attention.
Thank you for bringing this to our attention.
Sincerely,
Ruko Team
Dear Andrew,
Thank you so much for your kind review – we truly appreciate it!
We're delighted to hear that you found both great value and great service in your experience with us. Your satisfaction means a lot to our team.
If you ever need anything in the future, please don't hesitate to reach out – we're always here to help!
Warm regards,
Ruko Support Team
Ordered 2 replacement batteries for my Ruko drone. The batteries were bad. One would not charge, the other has a very short fly time.
Contacted custome service. They sent new batteries. Shipping was a bit slow but the new batteries are good so far. A little disappointed that the Ah rating is a little lower than the original batteries, so a bit shorter fly time, but still adequate for most of my use.
Overall I am happy with my drone and replacement batteries.
Customer service was very good. Very pleasant to deal with, very friendly.
Ruko 回复2026-07-20
Dear Robert,
Thank you so much for your honest review – we truly appreciate it!
We're glad to hear that our customer service team was able to assist you with the replacement batteries and that you're overall happy with your drone and the service you received.
We sincerely apologize for the shipping delay and for the slightly lower Ah rating – we understand your disappointment. Your feedback is valuable, and we'll be sure to share it with our product team for future improvements.
We truly appreciate your understanding and continued support. If you ever need anything, we're always here to help!
Warm regards,
Ruko Support Team
Important to know for new pilots, get the "insurance"
Not only an excellent drone for the money, esp for beginners, the customer service is fantastic.
Crashed mine, snapped an arm off, replaced within 2 wks with the insurance coverage
Definite recommendation
Ruko 回复2026-07-20
Dear Wil,
Thank you so much for your fantastic review – we truly appreciate it!
We're delighted to hear that you're happy with both the drone and our customer service. It's great to know that the insurance coverage served you well and got you back in the air quickly after your crash.
Thank you for recommending us to other pilots – your support means the world to us!
If you ever need anything, we're always here to help!
Warm regards,
Ruko Support Team
Customer service took care of my issue promptly and to my expectations.
Very happy with this service.
Ruko 回复2026-07-20
Dear Andrew,
Thank you for your kind review – we truly appreciate it!
We're so glad to hear that our team was able to resolve your issue promptly and to your expectations. Your satisfaction means a lot to us!
If you ever need anything in the future, please don't hesitate to reach out – we're always here to help!
Warm regards,
Ruko Support Team
We had a technical issue with our drone (our own mistake) and contacted customer service, they resolved the issue graciously and sent us a replacement. We are loving flying our Ruko drone, it’s very stable and easy to learn to fly, the camera quality and video are absolute fantastic. The Ruko drone has been a great addition to our adventures as a family and we are more than happy with the product.
Ruko 回复2026-07-20
Dear Michael,
Thank you so much for your wonderful review – we truly appreciate it!
We're delighted to hear that our team was able to help you resolve the issue and that you're now enjoying your Ruko drone. It's great to know that it has become a part of your family adventures – that means a lot to us!
We're also glad that you're happy with the stability, ease of use, and camera quality. Your kind words inspire us to keep improving!
If you ever need anything, we're always here to help.
Warm regards,
Ruko Support Team
I ordered a battery, and it was bad on delivery. But the team at Ruko rushed a replacement out quickly to me. Thanks!
Ruko 回复2026-07-20
Dear Steve,
Thank you so much for your review – we truly appreciate it!
We're sorry to hear that the first battery arrived faulty, but we're glad our team was able to get a replacement out to you quickly. Your satisfaction is our priority!
If you ever need anything else, please don't hesitate to reach out – we're always here to help!
Warm regards,
Ruko Support Team
Ruko offers a quality product at a competitive price and backs it up with excellent customer service.
Ruko 回复2026-07-17
Dear Todd,
Thank you so much for your kind words and for taking the time to leave us a 5-star review – we truly appreciate it!
We're delighted to hear that you value both the quality of our products and the service we provide. Knowing that our efforts are recognized by customers like you means the world to us.
If you ever need anything in the future, please don't hesitate to reach out – we're always here to help!
Warm regards,
Ruko Support Team
I love this toy. I purchased it on Amazon and it was a HORRIBLE experience!! I purchased it on this website and it was an AMAZING experience!!! I love Roku and their GENIUS design for toy instruments. I want more toys that are tuned to C=Do PLEASE!!!! They’re AMAZING!!!
Ruko 回复2026-07-17
Dear Customer,
Thank you so much for your enthusiastic review – we truly appreciate it!
We're absolutely thrilled to hear that you love the toy and that your experience with us was such a positive one! It means the world to us to know that our design and products bring you joy.
We also really appreciate your suggestion about more toys tuned to C=Do – we'll be sure to pass that along to our product team!
Thank you again for your support – we can't wait to serve you again in the future!
Warm regards,
Ruko Support Team
Corrected the delivery issues and got the products delivered to my business.
Ruko 回复2026-07-17
Dear Customer,
Thank you for your kind review – we truly appreciate it!
We're glad we were able to resolve the delivery issues and get your products to you. Your patience and understanding meant a lot to us throughout the process.
We hope the products serve you well, and we look forward to serving you again in the future!
Warm regards,
Ruko Support Team
I purchased this drone for a present to a teenage boy. He loved it and uses it all the time. It runs very smooth, and has a very good camera. I would highly recommend this to anyone who loves drones!
Ruko 回复2026-07-17
Dear Max,
Thank you so much for your wonderful review – we truly appreciate it!
We're absolutely delighted to hear that the drone made such a great gift and that it's being enjoyed and used often. It means a lot to us to know that both the performance and camera quality have met your expectations.
Thank you for recommending us to other drone lovers – your support truly inspires us to keep improving!
If you ever need anything, we're always here to help.
Warm regards,
Ruko Support Team
My drone camera wasn’t working. I contacted support and was advised to purchase the Drone Refresh. I completed the purchase and received a new drone!
Ruko 回复2026-07-16
Dear Ken,
Thank you so much for your wonderful review – we truly appreciate it!
We're delighted to hear that our support team was able to guide you in the right direction and that the Drone Refresh program helped you get a new drone up and running smoothly. Your satisfaction means a lot to us!
If you ever need any further assistance, please don't hesitate to reach out – we're always here to help!
Warm regards,
Ruko Customer Support
RUKO customer service was really helpful and worked with me to get the right drone. The first one that I ordered arrived and it wasn’t the one that I thought I was getting and I didn’t get the discount on the price that I thought I would be getting. Ruko customer service helped me with everything I needed to get a full credit for the drone that I returned and helped me get the drone that I really wanted with the discounted price!
Ruko 回复2026-07-14
Dear Mark,
Thank you so much for taking the time to leave us a 5-star review on Trustpilot – we truly appreciate it!
We're delighted to hear that our customer service team was able to help you find the right drone and sort out the discount and return process smoothly. It means a lot to us to know that we could turn things around for you and get you the drone you really wanted.
Your kind words and support inspire us to keep improving. If you ever need anything else, please don't hesitate to reach out – we're always here to help!
Warm regards,
Ruko Customer Support
I am very impressed and satisfied with the after sale customer service. They are very responsive and will go above and beyond to provide support and resolve concerns. I own 3 ruko drone f11pro2 f11gim2 and f11gim3. In owning drones after sales support is very important. Joyce snd her team are always very reliable
Ruko 回复2026-07-13
Dear Jose,
Thank you so much for your kind words and for taking the time to share your experience! We truly appreciate your continued trust in Ruko and your loyalty across multiple drones – F11PRO2, F11GIM2, and F11GIM3 – that means the world to us.
It's great to hear that Joyce and the team have been able to support you well. We know how important after-sales service is, especially when it comes to drones, and we're so glad we've earned your confidence.
Thank you again for your 5-star review – we look forward to being there for you whenever you need us! Please feel free to reach out anytime.
Warm regards,
Ruko Customer Support
