Ruko is a leading consumer drone brand focused on delivering high-quality, affordable drones for beginners and hobbyists. With a mission encapsulated in its slogan, "Connect Family, Create Joy," Ruko aims to bring people closer through the excitement of drone exploration and creativity. Its drones feature advanced technologies like 4K cameras, GPS-assisted flight, and intelligent flight modes such as Follow Me and Orbit. Known for their foldable, portable designs and extended battery life, Ruko drones are perfect for capturing stunning aerial views and exploring new perspectives. Whether you’re a first-time pilot or an enthusiast, Ruko combines innovation, reliability, and ease of use, offering a seamless way to explore the skies while creating memorable moments with loved ones.
以上内容由商家自行提供，未经平台核实。Ruko（ruko.net）在 OK.one 的综合评分为 4.2 分（满分 5 分），基于本站收录的 293 条用户评价，属于建筑与制造分类，口碑良好。82% 的评价为 4 星及以上，12% 为 1 星；商家回复了 98% 的差评；评价主要围绕产品、使用体验。数据最后更新于 2026-10-24。
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service, showing how responsive and genuinely helpful the support team is when resolving issues quickly. Consumers also love the outstanding product quality, noting that the drones capture beautiful high-resolution footage and offer smooth, reliable flight controls during outdoor use. Some people were dissatisfied with various minor product limitations, specifically mentioning shorter battery life than expected or occasional difficulties with charging components. A few reviewers also noted occasional shipping delays when waiting for replacement units or minor technical glitches encountered right upon initial setup.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。Excellent service! The agents were responsive and prompt in helping resolve the issue.
Dear Customer, Thank you for your kind words – we truly appreciate it! We're so glad to hear that our team was responsive and prompt in helping resolve your issue. Your feedback means a lot to us! If you ever need anything, we're always here to help! Warm regards, Ruko Support Team
Roku made it affordable for a new pilot like me to purchase affordable insurance to repair or replace my drone in the event of a crash which happened to me. My original drone was replaced quickly and the Roku customer service was excellent for answering my questions and ultimately resolved my needs.
Dear Customer, Thank you for your kind words – we truly appreciate it! We're so glad to hear that our insurance program and customer service were able to help you get back in the air quickly after your crash. Knowing that we could make the process affordable and easy for a new pilot means a lot to us. If you ever need anything, we're always here to help! Warm regards, Ruko Support Team
Dear Customer, Thank you for your kind words – we truly appreciate it! We're so glad to hear that you had an outstanding experience with our customer service. Your feedback means a lot to us! If you ever need anything, we're always here to help! Warm regards, Ruko Support Team
The remote ID works very well, very easy to set up, app works very well easy to use. The only problem that I've encountered was battery life isn't as long as I would have liked it to be but I solved the problem very easily I liked it so much I just ordered a second one as they are very reasonably priced
Dear Customer, Thank you for your thoughtful review – we truly appreciate it! We're so glad to hear that the Remote ID was easy to set up and that you found the app user‑friendly. It's also great to know that you liked it enough to order a second one! We appreciate your feedback on the battery life – we'll keep that in mind for future improvements. If you ever need anything, we're always here to help! Warm regards, Ruko Support Team
my warranty had expired my camera had malfunctioned they offered me the insurance for my drone two weeks later I had a replacement drone because of the warranty they didn't have to do that for me but they did I recommend purchasing their warranty
Dear Customer, Thank you for your kind words – we truly appreciate it! We're glad to hear that our team was able to step in and help, even after your warranty had expired. Doing the right thing for our customers is something we take seriously, and we're happy the insurance program worked out for you. Thank you for recommending us – your support means a lot to our team! If you ever need anything, we're always here to help. Warm regards, Ruko Support Team
Hi a little problem with The drone got hold off the company and they sorted out so if you buy anything off them do go to further them if there is anything wrong and they will sort it out for you very good company
Dear Customer, Thank you for your kind words – we truly appreciate it! We're glad to hear that we were able to sort out the issue with your drone quickly. Knowing that you'd recommend us means a lot to our team. If you ever need anything, we're always here to help! Warm regards, Ruko Support Team
Awesome product and affordable just wish i could try and have mine fixed for a lower cost but amazing nonetheless
Dear Customer, Thank you for your wonderful review – we truly appreciate it! We're glad to hear that you're happy with the product and find it affordable. We also appreciate your feedback about repair costs – we'll keep that in mind as we continue to improve. If you ever need anything, we're always here to help! Warm regards, Ruko Support Team
Dear Customer, Thank you for your kind review – we truly appreciate it! We're glad to hear that your order arrived quickly. Fast delivery is something we always strive for! If you ever need anything, we're always here to help! Warm regards, Ruko Support Team
Is been 20 days and still did not receive my extended warranty drone. You guys send me the wrong one and i'm still waiting for the right one and I never received it yet.
Dear Customer, We apologize for your unsatisfactory experience. To address your drone issue promptly, please report specifics through our official portal: [email protected]. Your case will receive priority attention. Thank you for bringing this to our attention. Sincerely, Ruko Team
They helped me to get answers when I needed them
Dear Customer, Thank you for your kind words – we truly appreciate it! We're glad to hear that our team was able to help you when you needed answers. Being there for our customers is what we're all about! If you ever need anything, we're always here to help! Warm regards, Ruko Support Team
The customer service department is 2nd to none. Also a good product for the money
Dear Customer, Thank you for your kind words – we truly appreciate it! We're honored to hear that you consider our customer service second to none. It's also great to know that you feel our products offer good value for the money. If you ever need anything, we're always here to help! Warm regards, Ruko Support Team
I have been flying my drones for 1 1/2 years with my lack of experience I did in a few and due to the customer service group I wasn't out of the air very long, a great team. The drone I chose was perfect for a beginner and I have captured great pictures with it.
Dear Customer, Thank you for your wonderful review – we truly appreciate it! We're so glad to hear that our team was able to get you back in the air quickly and that the drone has been a great fit for you as a beginner. It's also fantastic to know that you've been able to capture great pictures with it! If you ever need anything, we're always here to help! Warm regards, Ruko Support Team
The new Ruko U11MINI RC3 is impressive. This is my second Ruko drone in three years. I experienced some issues with my first one, but the problem was resolved smoothly and efficiently. The excellent customer service and overall quality are the reasons I chose to continue the Ruko brand.
Dear Customer, Thank you for your kind words and for choosing Ruko again – we truly appreciate it! We're so glad to hear that you're impressed with the U11MINI RC3 and that our team was able to resolve your previous issue smoothly. Knowing that our customer service and quality brought you back means a lot to us. If you ever need anything, we're always here to help! Warm regards, Ruko Support Team
Most caring and responsive company I have ever worked with. They offer a great value and stand behind their product! The 5 star rating system feels insufficient given that I can't imagine that any other company can match Ruko!
Dear Customer, Thank you so much for your incredibly kind words! We're truly honored to be called the most caring and responsive company you've ever worked with. Knowing that you feel we stand behind our products and offer great value means the world to us. Your support inspires us to keep doing our best. If you ever need anything, we're always here for you! Warm regards, Ruko Support Team
I purchased a Refresh from Roku to cover my Bwine F7GB2 drone. These people (Kim) have been unbelievably helpful. You just don’t see people like that anymore. Also the Bwine drone is fantastic and then for $49 you can have insurance through Roku, cannot beat it!!
Dear Customer, Thank you for your kind words – we truly appreciate it! We're so glad to hear that Kim was able to help you and that you're enjoying your Bwine F7GB2. Knowing that our support and insurance options made a difference means a lot to us! If you ever need anything, we're always here to help! Warm regards, Ruko Support Team
Customer service is great as the drone I purchased, I was having trouble with my controller and they provied me with a free replacement and connecting to customer service is quick and easy
Dear Customer, Thank you for your kind words – we truly appreciate it! We're so glad to hear that our team was able to help you quickly with the controller issue. Making things easy and hassle‑free for our customers is always our goal. If you ever need anything, we're always here to help! Wishing you many great flights ahead! Warm regards, Ruko Support Team
The Ruko team was very responsive and processed the experience expertly. The only improvement I might recommend is in communicating the progress of the shipping information.
Dear Customer, Thank you for taking the time to share your feedback – we truly appreciate it! We're glad to hear that our team responded quickly and handled your experience professionally. Your suggestion about improving shipping progress communication is very valuable – we'll make sure to share it with our team and work on getting better. We hope to serve you even better next time! Wishing you a wonderful day! Warm regards, Ruko Support Team
Dear Customer, Thank you for your kind words – we truly appreciate it! We're glad to hear that our communication and return policy met your expectations. Your feedback means a lot to us! If you ever need anything, we're always here to help! Wishing you a wonderful day! Warm regards, Ruko Support Team
I had a controller go bad that was outside the warranty peroid, called customer service and was provided a new controller free of charge, great customer service, I really like the drone I purchased and love the customer service just as much.
Dear Customer, Thank you for your kind words – we truly appreciate it! We're so glad to hear that our team was able to help you with a replacement controller, even outside the warranty period. Knowing that you're happy with both your drone and our service means a lot to us. If you ever need anything, we're always here to help! Wishing you many great flights ahead! Warm regards, Ruko Support Team
Devices aren't pairing unable to use my drone. Waste of time and money
Dear Customer, We apologize for your unsatisfactory experience. To address your drone issue promptly, please report specifics through our official portal: [email protected]. Your case will receive priority attention. Thank you for bringing this to our attention. Sincerely, Ruko Team
共 293 条符合条件的评价
