Ruko is a leading consumer drone brand focused on delivering high-quality, affordable drones for beginners and hobbyists. With a mission encapsulated in its slogan, "Connect Family, Create Joy," Ruko aims to bring people closer through the excitement of drone exploration and creativity. Its drones feature advanced technologies like 4K cameras, GPS-assisted flight, and intelligent flight modes such as Follow Me and Orbit. Known for their foldable, portable designs and extended battery life, Ruko drones are perfect for capturing stunning aerial views and exploring new perspectives. Whether you’re a first-time pilot or an enthusiast, Ruko combines innovation, reliability, and ease of use, offering a seamless way to explore the skies while creating memorable moments with loved ones.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service, showing how responsive and genuinely helpful the support team is when resolving issues quickly. Consumers also love the outstanding product quality, noting that the drones capture beautiful high-resolution footage and offer smooth, reliable flight controls during outdoor use.
Some people were dissatisfied with various minor product limitations, specifically mentioning shorter battery life than expected or occasional difficulties with charging components. A few reviewers also noted occasional shipping delays when waiting for replacement units or minor technical glitches encountered right upon initial setup.
The prompt reply from the service team was greatly appreciated.
Ruko 回复2026-10-08
Dear Customer,
Thank you so much for your wonderful 5-star review! We're delighted to hear that you appreciated the prompt reply from our service team.
Providing timely and helpful support is something we always strive for, so your kind words truly mean a lot to us. We'll be sure to share your feedback with our team — it will definitely make their day!
Thank you again for your support. We look forward to serving you again soon!
Best regards,
Ruko Support Team
Communication with customer service is great.
After using their drones for a few weeks, it seems like the quality of their product is lacking. First issue was a bad battery which was replaced, but not before the wrong type of batterie was sent.
Then an issue with the camera, to which Ruko replaced the drone, but with extremely slow shipping
Ruko 回复2026-10-08
Dear Customer,
Thank you for your feedback and for your kind words about our customer service — we're glad our communication met your expectations.
We sincerely apologize for the issues you experienced with the product quality, including the battery and camera problems, as well as the slow shipping during the replacement. We completely understand your frustration, and we take your feedback seriously. Please rest assured that we will work on improving both our product quality and our shipping efficiency.
Thank you for your support — your feedback helps us do better.
Best regards,
Ruko Support Team
Friendly, helpful agent. Offered solutions to my issues. Filled order quickly.
Ruko 回复2026-09-29
Dear Customer,
Thank you for your kind words – we truly appreciate it.
We're glad our team was friendly, helpful, and able to resolve your issues quickly.
If you ever need anything, we're always here.
Warm regards,
Ruko Support Team
My old drone crashed and Ruko offered my an very good discount to get a better new drone.
Ruko 回复2026-09-29
Dear Customer,
Thank you for your kind words – we truly appreciate it.
We're glad we could help you get back in the air with a better drone after your crash.
If you ever need anything, we're always here.
Warm regards,
Ruko Support Team
This is my 2nd Ruko drone and they have been above my expections. I will recommend Ruko to everyone.
Ruko 回复2026-09-29
Dear Customer,
Thank you so much for your kind words – we truly appreciate it.
It means a lot to hear that both of your Ruko drones have exceeded your expectations, and we're grateful for your recommendation.
If you ever need anything, we're always here.
Warm regards,
Ruko Support Team
My drone is not working I have not heard back from you I want to return my Ruko f11pro2 and get my money back as I do not trust the drone anymore
Thank you Randy Parker
Ruko 回复2026-09-29
Dear Customer,
We apologize for your unsatisfactory experience. To address your drone issue promptly, please report specifics through our official portal: [email protected]. Your case will receive priority attention.
Thank you for bringing this to our attention.
Sincerely,
Ruko Team
Customer service was excellent, and the product is outstanding
Ruko 回复2026-09-29
Dear Customer,
Thank you so much for your kind words – we truly appreciate it.
It's great to hear that both our service and the product met your expectations.
If you ever need anything, we're always here.
Warm regards,
Ruko Support Team
Customer Support personnel were understanding of my issue and helped me address it right away. Wait time for new product to reach me was acceptable. Thanks
Ruko 回复2026-09-23
Dear Customer,
Thank you for taking the time to share your experience – we truly appreciate it!
We're glad our team was able to understand your issue and help address it right away, and that the wait time for your replacement was acceptable.
If you ever need anything, we're always here to help.
Warm regards,
Ruko Support Team
Dear Customer,
Thank you for your kind words – we truly appreciate it!
We're glad to hear you think so highly of us. Your support means a lot to our team!
If you ever need anything, we're always here to help!
Warm regards,
Ruko Support Team
Dear Customer,
Thank you for your kind words – we truly appreciate it!
We're so glad to hear you had a great experience. Your support means a lot to us!
If you ever need anything, we're always here to help!
Warm regards,
Ruko Support Team
Dear Customer,
Thank you for your kind words – we truly appreciate it!
We're glad to hear that our response was quick and professional. Your support means a lot to our team!
If you ever need anything, we're always here to help!
Warm regards,
Ruko Support Team
Your support staff have always been very helpful.
This will be the third drone I have purchased from Ruko. The service I have received with first two has went far beyond what most companies are willing to do. I am looking to enjoy such with this new purchase also.
Ruko 回复2026-09-20
Dear Customer,
Thank you so much for your kind words – we truly appreciate them!
It means a lot to hear that our support team has always been helpful and that our service has gone beyond your expectations. Knowing that this is your third drone from Ruko is the greatest compliment we could receive.
We're honored to have your trust, and we hope you enjoy your new drone just as much as the first two!
If you ever need anything, we're always here to help.
Warm regards,
Ruko Support Team
F11 pro worked great first day next day drone and controller will not connect to each other so much time passes drone starts timing out and beeping don’t know why this is happening very disappointed
Sorry Randy Parker
Ruko 回复2026-09-20
Dear Customer,
We apologize for your unsatisfactory experience. To address your drone issue promptly, please report specifics through our official portal: [email protected]. Your case will receive priority attention.
Thank you for bringing this to our attention.
Sincerely,
Ruko Team
I took advantage of their trade up program for my half 11 Pro two to the new pro 2+. It was absolutely seamless, I got a very good trade-in allowance for my F11PRO2, The F11PRO2+ is remarkable step up in the camera and stability areas. I did notice it was a little steadier in the wind and range is significantly higher. Still photographs are remarkably clear and highly detailed even in the windiest conditions. I’ve personally had it over 2 miles away with excellent video feedback. I would not hesitate to purchase this drone all over again.
Ruko 回复2026-09-20
Dear Customer,
Thank you so much for sharing such a detailed review – we truly appreciate it!
We're thrilled to hear that your trade-up experience was seamless and that you're impressed with the F11PRO 2+. It's great to know the camera, stability, wind resistance, and range have all been noticeable upgrades for you — and hitting over 2 miles with excellent video feedback is fantastic to hear!
Knowing you'd purchase this drone all over again means the world to us. Thank you for your trust and support!
If you ever need anything, we're always here to help!
Warm regards,
Ruko Support Team
Dear Customer,
Thank you for your kind words – we truly appreciate it!
We're glad to hear that your order arrived quickly. Your support means a lot to us!
If you ever need anything, we're always here to help!
Warm regards,
Roku Support Team
samsung and lg are horrible with their attempt of controlling your streaming services . i literally go crazy trying to get through to the apps! roku takes the pain away and works seamlessly as it should be
Ruko 回复2026-09-18
Dear Customer,
Thank you for your kind words – we truly appreciate it!
We're so glad to hear that Roku makes streaming easy and seamless for you. Knowing that it takes the frustration out of the experience means a lot to us!
If you ever need anything, we're always here to help!
Warm regards,
Roku Support Team
The customer service I have received at Ruko has been 2nd to none. They offered me a new drone after mine experienced some damage.
Ruko 回复2026-09-16
Dear Customer,
Thank you so much for your kind words – we truly appreciate it!
We're so glad our team was able to help you with a replacement drone after the damage. Knowing that you feel our customer service is second to none means the world to us.
If you ever need anything, we're always here to help!
Warm regards,
Ruko Support Team
Dear Customer,
Thank you for your kind words – we truly appreciate it!
We're glad to hear that you were happy with our fast service. Your feedback means a lot to us!
If you ever need anything, we're always here to help!
Warm regards,
Ruko Support Team
I had ordered a Ruko F11 pro and the thing went just haywire out of nowhere. I sent an email to the customer service team and they sent me a brand new one and it works awesome! Thank you Ruko
Ruko 回复2026-09-15
Dear Customer,
Thank you for your kind words – we truly appreciate it!
We're so glad our team was able to get a new drone to you quickly, and even happier to hear that it's working awesome for you!
If you ever need anything, we're always here to help!
Warm regards,
Ruko Support Team
I never received my batteries from my order! I only got the charger, but not the batteries! order #11035
Ruko 回复2026-09-15
Dear Customer,
We apologize for your unsatisfactory experience. To address your drone issue promptly, please report specifics through our official portal: [email protected]. Your case will receive priority attention.
Thank you for bringing this to our attention.
Sincerely,
Ruko Team
