The shipping department sent me wrong replacement
I was supposd to rceive a new, sealed, RUKO F11 PRO 2 unit a a replacment for RUKO GIM 2 drone. The Support TEam are the Best of The Best. The shipping department sent me two times a wrong product. Adding insult to the injury Shipping sent me a used RUKO F11 pro 2. The parts wre missing and the unit clearly was a used item. Today I sent the proof to Support with videos and pics. RUKO Shipping is inefficient, unprofessional and does not care about customers. Come on Senior management and do the right thing by sending a brand new Sealed unit. Walk tke Talk on Total Quality Management and Continuous Quality Improvement (TQM/CQI) At mest put into practice the teachings of Dr. Edward Deming, Peter Senge and Taguchi Sense - They are the Gurus of Coporate Business paradims. Make me a Happy customer. My support staff contact are Ms. Kim and Ms. Christine. They have all the details of my communications for the last 2-3 weeks June 18, 2025 I am writing this note to acknowledge RUKO's prompt responses. I am very gratefyl to the all members of the RUKO Support Team, who stepped and resolved all my concerns. I am now a very happy RUKO customer. I have received all the merchandises and 'am very glad everything was ewsolved to my satisfaction