Thank you for taking the time to share your feedback. We appreciate your kind words regarding the professionalism of our team, although we are sorry to hear that the outcome did not meet your expectations.
The resolution options available in any case are determined by IRS guidelines and a taxpayer's unique financial circumstances. While many clients hope to qualify for programs that reduce their overall tax liability, eligibility for those programs is ultimately decided by the IRS. When those options are not available, our team works to identify the most appropriate resolution based on the circumstances of the case.
We would welcome the opportunity to connect with you to review your account, answer any questions you may still have about the outcome of your case, and provide clarification regarding the recommendations that were made. If there are additional ways we can assist you, we would be happy to discuss those with you as well.
Please reach out to us at your convenience, or email [email protected] with your contact information so we can arrange a time to speak. We have already reached out to you via email as well. We appreciate the opportunity to address your questions and provide any assistance we can.
Hello and thank you for taking the time to share your feedback.
We appreciate the opportunity we had to review your account through our Quality Assurance process. Following that review, we extended a client satisfaction resolution and have since made multiple attempts to follow up regarding the next steps but have not yet been able to reconnect with you.
Our team remains available and would welcome the opportunity to continue the conversation, answer any remaining questions, and ensure this matter gets resolved appropriately. We encourage you to contact us at your earliest convenience so we can reconnect.
Thank you again for your feedback, and we look forward to speaking with you.
Hello and thank you for your review. We want to assist you in any way we can but are currently unable to locate your account. Please provide your account and contact information through our request via Trust Pilot or feel free to email your information directly to [email protected].
We look forward to hearing from you.
Thank you for taking the time to share your feedback. We understand that tax resolution can be a complex process, and we appreciate you sharing your perspective.
The outcome of any IRS resolution is determined solely by IRS guidelines and the specific program for which a taxpayer qualifies. In some situations, a resolution may reduce penalties or stop future collection activity while leaving a remaining tax balance that the IRS may continue to collect through future tax refund offsets or other authorized methods.
At this time, we are unable to locate your account based on the information provided in this review, as no name or phone number is associated with it. We would welcome the opportunity to review your case, answer any questions regarding the resolution that was obtained, and address any remaining questions you may have. Please respond to our request for information via Trust Pilot or you can email your contact information and case details to [email protected] so we can locate your account and assist you directly.
We appreciate the opportunity to review your experience and look forward to speaking with you.
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations.
Based on the information provided in your review, we are unable to locate your account, as no name or phone number is associated with it. Because of this, we are unable to verify the details of your case or the outcome you described.
We would appreciate the opportunity to review your account and address your concerns directly. Please respond to our request for additional information through Trust Pilot or you can email your contact information and case details to [email protected] so we can locate your file and connect with you.
We look forward to hearing from you and hope to have the opportunity to assist.
Thank you for your feedback, Andy. We are sorry to hear that your experience has not met your expectations.
Tax resolution timelines can vary significantly depending on the complexity of a case, IRS processing times, and the information required to move a matter forward. While estimated timeframes may be discussed during the initial stages of a case, they cannot be guaranteed, as many aspects of the process are outside of our control.
We also understand the importance of consistent communication and appreciate you bringing your experience to our attention. Your comments regarding response times, document requests, and the continuity of your case will be reviewed internally.
Regarding your agreement, financing for our services is provided through a third-party lender, while the scope of services is outlined in the service agreement executed at the start of your engagement. We would be happy to review your file with you, provide copies of any applicable documentation, and discuss the current status of your case.
A member of our team will be reaching out to you directly to answer your questions, and determine the best path forward. We appreciate the opportunity to address your feedback.
