Hi William, Thank you for taking the time to share this feedback. We’re sorry you did not have the typical TaxSlayer experience, and we’re committed to providing you with a better experience in the future.
We appreciate your feedback. Your input is instrumental in helping us continually improve our products and services. We look forward to serving you better in the future.
As long as your tax return meets the requirements for Simply Free, you’ll pay nothing to file a federal return. You can read those requirements on our website. https://www.taxslayer.com/policies/simply-free/. If your return doesn’t meet the requirements for Simply Free, then you can file using TaxSlayer Classic.