我是……最长的消费者之一。
自 2009 年至 2019 年以来，我是你们产品使用时间最长的消费者之一，当时你们没有听我降低通话费率的请求。随着时间的流逝，你的充电器一直在上涨，但通话的充电器应该会下降。我真的很喜欢你们的服务，但随着时间的推移，当你提高费率时，你就失去了客户的信任和责任。 最后，我转向 Karibu 在线，它更便宜、可靠并且了解客户的需求。
TelephoneKenya.com 回复2020-01-28
Hello, Thank you for your feedback. Our purpose is to offer the best rates for our customers, but our rates are influenced by our costs. Whenever our costs decrease, we instantly decrease our rates. In addition to this, we have no hidden fees and we also host discounts and special offers. Also, the best value for money is offered by our monthly plans which have a lower rate/min. Your TelephoneKenya team