Everything was strait forward and easy…
Everything was strait forward and easy to navigate
About TelephoneKenya.com
Data updated- Website
- telephonekenya.com
- Category
- Electronics & Technology
- Location
- United States · Atlanta GA
- Status
- Unclaimed
- Last 12 months
- 4 reviews
- Replies to negative
- 100% (13/13)
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Is TelephoneKenya.com legit?
TelephoneKenya.com (telephonekenya.com) has a 4.2 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 77% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 100% of negative reviews; 4 of them were added in the last 12 months. Last updated 2026-08-12.
What people say
The phone connection is excellent
The phone connection is excellent. I love that with the auto charge on, I can have a conversation without the fear of a disrupton disconnect happening because of lack of funds I love that I can also recharge phone numbers back home!
Difficult website
Your website interface is very poor and not easy to, for example, add new card expiration and security code details (card number the same). Took me over an hour to be able to do it. I've been working with computers for 40 years.
Reply from TelephoneKenya.com2026-01-08
Hello, We are sorry you had a difficult experience with our website. We noticed you also contacted our Customer Support team and it seems your card was successfully saved. This is the first time we've learned of this issue and we apologize for the inconvenience! Your TelephoneKenya team
Clear troubleshooting instructions…
Clear troubleshooting instructions solved my problem in a timely manner.
Network is perfect and it's the easiest…
Network is perfect and it's the easiest app to use
It's telling me I dialed the wrong…
It's telling me I dialed the wrong number, when it's programmed in and I've all use that number. Plus it tells me that he can't be reached.
Reply from TelephoneKenya.com2025-06-17
Hello, Thank you for reporting your issue to us! Checking our records, we can see that you are now able to use the service successfully, after reaching our Support Team. For any questions or concerns, do not hesitate to reach them back. Your TelephoneKenya team
Clear
All good, clear and easy to use.
I am unable to change my password
I am unable to change my password I have been trying to add money to my account and the only option has been through the app which is expensive I am also unable to find more details about the eSIM data plans and I expect to need to get service as soon as possible
Reply from TelephoneKenya.com2025-04-15
Hello, We are sorry to hear you experienced issues. Our Support Team will be in touch for further assistance. Your TelephoneKenya Team
Connections always fast plus clear…
Connections always fast plus clear lines.
Terrible calling plan that keeps…
Terrible calling plan that keeps dropping calls. At the moment, I am not impressed nor happy with the quality of the calls I have made to Kenya.
Reply from TelephoneKenya.com2024-10-11
Hello, Thank you for your feedback! In order to ensure the highest app call quality, please go through these checks: -Make sure you benefit from a strong Internet connection. -Make sure you have the latest app version installed on your device. -Make sure you do not have any VoIP restrictions from your Internet provider. -Set your Caller ID - this will ensure high quality. Go to your app menu and look for Caller ID, then follow the instructions. The Caller ID is the number showing up on the screen of the person you call. As an alternative, you can try offline calling with the app. You can activate it in the Settings section of your app. You can also try an access number in your area if you want to call without using the Internet. Please look for the city closest to you on this page: https://telephonekenya.com/access_numbers. Your TelephoneKenya team
The best of all fantastic service love…
The best of all fantastic service love it
Highly recommended
Highly recommended, fast reliable service
Very efficient and great customer…
Very efficient and great customer service whenever you call with any issues👍
Call interruption.
Please let me know why my conversation got disconnected 3 times in a,span of 15 minutes.Is there a new rule that one cannot talk continously? That was annoying. But the line was clear.
Reply from TelephoneKenya.com2024-04-16
Hello, Thank you for your feedback. If the problem persists, we advise you to contact our Customer Support team. They’ll be able to assist you best. Also, if you own a smartphone with an Internet connection, you can download our app called KeepCalling. It is available for iOS and Android devices and enables you to make calls easily and fast, by using your phone contacts. Your TelephoneKenya team
Every time I need help they're there…
Every time I need help they're there for me, makes me call my family and friends.
The expense of calling abroad can be is…
The expense of calling abroad can be is always pricey, but with telephone KE, they are the right peace of mind services.
It has increased it charges lately and…
It has increased it charges lately and £5 can't get you more minutes than before. The app hangs which is annoying at times you can't buy credit You can't transfer credit you have bought online to the up which is crazy. I have been using it for 3yrs but I think.im at a point Im changing to another provider.
Reply from TelephoneKenya.com2024-03-14
Hello, Thank you for your feedback! Our purpose is to offer the best rates for our customers, but our rates are influenced by our costs. Whenever our costs decrease, we instantly decrease our rates. For the best value for money, you can choose a Monthly Plan which will offer you a lower rate/minute. Kenya 180 offers you 180 minutes to landlines and mobiles in Kenya for only £14.99/month (8.3p/min), while Kenya 500 gives you 500 minutes to any number in Kenya for £37.99/month (7.6p/min). Your TelephoneKenya team
It's very reliable and awesome customers service.
It's the best way to up load voice creadit and its easy.
Excellent customer service
I can easily buy airtime online to call…
I can easily buy airtime online to call Kenya. It’s easy, reliable and convenient.