Very reliable
It has been a very reliable way of making phone calls to Kenya in a cheaper way. I have had no issues ever since I started using telephoneKenya several years ago!
About TelephoneKenya.com
Data updated- Website
- telephonekenya.com
- Category
- Electronics & Technology
- Location
- United States · Atlanta GA
- Status
- Unclaimed
- Last 12 months
- 4 reviews
- Replies to negative
- 100% (13/13)
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Is TelephoneKenya.com legit?
TelephoneKenya.com (telephonekenya.com) has a 4.2 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 77% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 100% of negative reviews; 4 of them were added in the last 12 months. Last updated 2026-08-12.
What people say
Too expensive
Reply from TelephoneKenya.com2023-08-14
Dear Eddie, Thank you for your feedback! Our goal is to offer the best rates for our customers, but our rates are influenced by our costs. Whenever our costs decrease, we instantly decrease our rates. In addition to this, we have no hidden fees and we also host discounts and special offers. Please subscribe to our newsletter to find out when such offers are available. For the best value for money, you can choose a Monthly Plan which will offer you a lower rate/minute. Kenya 180 offers 180 minutes to landlines and mobiles in Kenya for only $19.99/month (11.1¢/min), while Kenya 500 offers 500 minutes to any number in Kenya for $49.99/month (10¢/min). Your TelephoneKenya team
You are the solution to my call needs.I…
You are the solution to my call needs.I tried may service providers but you proved them wrong.
Dropped calls
Every single call can never be completed without a dropped call. Cuts off for no reason even when you have credit on the line
Reply from TelephoneKenya.com2023-04-27
Hello, Thank you for your feedback. If the problem persists, we advise you to contact our Customer Support team. They’ll be able to assist you best. Also, if you own a smartphone with an Internet connection, you can download our app called KeepCalling. It is available for iOS and Android devices and enables you to make calls easily and fast, by using your phone contacts. Your TelephoneKenya team
payment option in Canada and connection issues
they should expand there payment system to all Amex payments in Canada. a lot of time when I go to call I get the error message *your connection to the server failed. please try again!* this gets very annoying especially knowing that we have purchases for the service... improve on that and I will give more stars
Reply from TelephoneKenya.com2023-04-04
Hello, Thank you for your feedback! It has been registered with our team. In order to ensure the highest app call quality, please go through these checks: -Make sure you benefit from a strong Internet connection. -Make sure you have the latest app version installed on your device. -Make sure you do not have any VoIP restrictions from your Internet provider. -Set your Caller ID - this will ensure high quality. Go to your app menu and look for Caller ID, then follow the instructions. The Caller ID is the number showing up on the screen of the person you call. As an alternative, you can try offline calling with the app. You can activate it in the Settings section of your app. You can also try an access number in your area if you want to call without using the Internet. Please look for the city closest to you on this page: https://telephonekenya.com/access_numbers. Your TelephoneKenya team
Reloading calling minutes
It used to be easy logging into my account and reloading calling minutes, but apparently not any more. It was quite a task yesterday
Reply from TelephoneKenya.com2023-03-28
Hello, First of all, we have great news for you! Because you've placed many orders on our website in the past, you now have 1,913 Thank You points in your account, that can be converted into $19.13 worth of Voice Credit for free international calls. All you need to do is go to the "My Information" page in your account and click the "Convert" button in the "Thank You points" section. Also, please let us know what you found difficult when placing a Voice Credit order. Either by replying to this review or by contacting our Customer Support. Your TelephoneKenya team
Very expensive to call nowadays
Very expensive to call nowadays. I am quiting soon. Just a month ago the cost for calling from AUSTRALIA to kenya was increased by 100%. That's huge change.
Reply from TelephoneKenya.com2023-02-21
Hello, We have great news for you! Because you've placed many orders on our website in the past, you now have 1,714 Thank You points in your account, that can be converted into $17.14 worth of Voice Credit for free international calls. All you need to do is go to the "My Information" page in your account and click the "Convert" button in the "Thank You points" section. Also, our purpose is to offer the best rates for our customers, but our rates are influenced by our costs. Whenever our costs decrease, we instantly decrease our rates. In addition to this, we have no hidden fees and we also host discounts and special offers. Please subscribe to our newsletter and follow our Facebook page to find out when such offers are available. For the best value for money, you can choose a Monthly Plan which will offer you a lower rate/minute. Kenya 180 offers 180 minutes to landlines and mobiles in Kenya for only $19.99/month (11.1¢/min), while Kenya 500 offers 500 minutes to any number in Kenya for $49.99/month (10¢/min). Your TelephoneKenya team
The cost of minutes is too expensive
Reply from TelephoneKenya.com2023-01-25
Hello, Our purpose is to offer the best rates for our customers, but our rates are influenced by our costs. Whenever our costs decrease, we instantly decrease our rates. In addition to this, we have no hidden fees and we also host discounts and special offers. Please follow our Facebook page to find out when such offers are available. For the best value for money, you can choose a Monthly Plan which will offer you a lower rate/minute. Kenya 180 offers 180 minutes to landlines and mobiles in Kenya for only $19.99/month (11.1¢/min), while Kenya 500 offers 500 minutes to any number in Kenya for $49.99/month (10¢/min). We are also currently hosting a promotion which will give you a $3 discount on the first month of use for either Monthly Plan. Your TelephoneKenya team
you cant hire the voice klialy.
Reply from TelephoneKenya.com2022-12-13
Hello, Thank you for your feedback! In order to ensure the highest app call quality, please go through these checks: -Make sure you benefit from a strong Internet connection. -Make sure you have the latest app version installed on your device. -Make sure you do not have any VoIP restrictions from your Internet provider. -Set your Caller ID - this will ensure high quality. Go to your app menu and look for Caller ID, then follow the instructions. The Caller ID is the number showing up on the screen of the person you call. Your TelephoneKenya team
My go to long distance calling card/Service
This has been my go to ever since I discovered Telephone Kenya. I have never had any regrets, very affordable, clear and above all functional in every aspect. Thank you
You surpass all other providers I have used.
Your services suppasses all other networks I have used so far. Keep up your good work supporting the people to keep contacts with their loved ones. Thanks
Telephone Kenya
Telephone Kenya, the best. I have used Telephone Kenya for years, never a problem, fast service too.
Sometimes the other person finds it…
Sometimes the other person finds it difficult to hear me from my end! as that happens it consumes my credit.
Reply from TelephoneKenya.com2022-08-11
Hello, Thank you for your feedback! In order to ensure the highest app call quality, please go through these checks: -Make sure you benefit from a strong Internet connection. -Make sure you have the latest app version installed on your device. -Make sure you do not have any VoIP restrictions from your Internet provider. -Set your Caller ID - this will ensure high quality. Go to your app menu and look for Caller ID, then follow the instructions. The Caller ID is the number showing up on the screen of the person you call. As an alternative, you can try offline calling with the app. You can activate it in the Settings section of your app. You can also try an access number in your area if you want to call without using the Internet. Please look for the city closest to you on this page: https://telephonekenya.com/access_numbers. Your TelephoneKenya team
Very efficent
Good and Consistent Service
I have been using this service for years. It's great and the calls are clear. Try the app which works better as it can sync to your contacts.
Reply from TelephoneKenya.com2022-07-06
Hello, Thank you for your feedback! In order to be able to assist you, we need to find your account in our system. Can you please provide us your account details? Your TelephoneKenya team
I ordered a
I ordered a. Credit of $20 . It was deducted from my account but never updated on my phone
Reply from TelephoneKenya.com2022-07-05
Hello, On May 26 you placed a Voice Credit order of $20. That amount is available in your account to use for international calls and SMS. If in fact you meant to recharge your mobile phone for local calls, the product you need to buy is Mobile Recharge. In this case, we can refund you for the Voice Credit order you placed by mistake. Please contact our Customer Service, they will be able to assist you promptly. Your TelephoneKenya team
Over 10 years, still loving it
I have used it for around14 years, still loving it . Just know it,try it and you will love it
Its a very Good App.
Sendwave is very safe,efficientand…
Sendwave is very safe,efficientand reliable.keep up good work
Good sound quality
Good sound quality. Works well, and I am figuring out how best to maximize my efforts
Reply from TelephoneKenya.com2022-05-13
Hello, Thank you for your feedback! However, your rating seems to contradict your comment. Three stars mean you are having some problems with our service. Did you perhaps mean to give 5 stars? The service that gives you the best value for money is the Monthly Plan. It offers you a set number of minutes per month at a lower rate/minute and is automatically renewed every 30 days. We have two types of Monthly Plans: Kenya 180, which gives you 180 minutes to any number in Kenya for $19.99/month (11.19.4¢/min), and Kenya 500, which offers you 500 minutes to any number in Kenya for $49.99/month (10¢/min). In fact, we are running a Monthly Plan promotion right now: you get $3 off the first month of using any of these Monthly Plans. Your TelephoneKenya team