TelephoneKenya.com (telephonekenya.com) has a 4.2 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 77% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 100% of negative reviews; 4 of them were added in the last 12 months. Last updated 2026-08-12.
What people say
T
Terry Ndirangu · 2 reviews · Verified ·
★★★★★
I give Telephone Kenya 3.5 Stars.
I give Telephone Kenya 3.5 Stars.
The service is good and convenient.
Network is good.
The only thing that needs adjustments is the cost.
The price is on the higher side.
Thanks
Terry
Reply from TelephoneKenya.com2022-04-06
Hello,
We have great news for you! Because you've placed many orders on our website in the past, you now have 1,100 Thank You points in your account, that can be converted into $11.00 worth of Voice Credit for free international calls. All you need to do is go to the "My Information" page in your account and click the "Convert" button in the "Thank You points" section.
Your TelephoneKenya team
A
Adam · 2 reviews · Verified ·
★★★★★
Excellent service!
Excellent service!
Call to Kenya was clear.
J
JaCate Wanja Sirere · 12 reviews · Verified ·
★★★★★
Great and very fast connection!
I find that TelephoneKenya.com phoneline has a great and very fast connection. I think the prices are good too. Would recommend it highly to anyone needing to make that international call to Kenya in a less expensive way. There's also the credit coupons that come along once in a while and that adds up too. Topping up your credit is also very easy, just follow the prompts and click your top up, then proceed to making the call..all in one step!!
A
Antony · 2 reviews · Verified ·
★★★★★
I have been using TelephoneKenya for a…
I have been using TelephoneKenya for a number of years and have had great service. Call quality is usually clear and customer service is great the times I have contacted them. I recommend their service.
S
Stephen · 6 reviews · Verified ·
★★★★★
Fairly Priced
The cost is relatively fair, it is easy to sign-up and top-up your account and they charge by the nearest second not minute. The down side is that unlike using calling cards, one is not able to dial subsequent calls without needing to start all over each time.
Reply from TelephoneKenya.com2022-02-16
Hello,
First of all, we have great news for you! Because you've placed many orders on our website in the past, you now have 5,029 Thank You points in your account, that can be converted into $50.29 worth of Voice Credit for free international calls. All you need to do is go to the "My Information" page in your account and click the "Convert" button in the "Thank You points" section.
In order to call faster, you can use our calling app, if you own an Android or an iOS device. The app is called KeepCalling and it enables you to call your phone contacts directly.
Your TelephoneKenya team
L
Lorraine S · 2 reviews · Verified ·
★★★★★
Love Tel Kenya
Love Tel Kenya. It’s always reliable and does not lose money. Even if I don’t use my account in 1 year or more, the same amount of money will still be there. Thank you
A
Antony thuita · 3 reviews · Verified ·
★★★★★
very fast clear and effective
G
GEOFRY NANJERO · 1 review · Verified ·
★★★★★
Great love the service.
P
PHILLIP KOECH · 2 reviews · Verified ·
★★★★★
None
Excellent service
J
Juvenal Mathenge · 3 reviews · Verified ·
★★★★★
I have used TelephoneKenya for many…
I have used TelephoneKenya for many years now calling relatives relatives and friends in Kenya. The calls are clear and prompt. Cost is reasonable in comparison with other providers. I have never had any bad experience.
M
Mama Pepo · 2 reviews · Verified ·
★★★★★
Not easy to figure out why a…
Not easy to figure out why a transaction failed. When are pending charges on a card canceled if transaction failed >24 hours?
Reply from TelephoneKenya.com2021-12-21
Dear customer,
We're very sorry for the inconvenience. We really appreciate you bringing this to our attention. Indeed a top up can fail for various reasons, but for sure the pending charges will be unblocked by the issuing bank in a few bussiness days.
TelephoneKenya.com
G
George K. Ogada · 1 review · Verified ·
★★★★★
Very clear line and instant connect…
Very clear line and instant connect whenever I make a call. Really like this service.
S
Simon Njiraini · 1 review · Verified ·
★★★★★
Not bad on my side
J
Judith Muhando · 2 reviews · Verified ·
★★★★★
Clear call
Very clear call
E
Eliud Muchiri Njoki · 2 reviews · Verified ·
★★★★★
ABOUT BUYING CREDIT
I would like to ask you whether you can set this keep calling application to buy credit through Safaricom Mpesa option starting at 100 Kenya shillings equivalent to $1.
Reply from TelephoneKenya.com2021-11-29
Hello,
Thank you for your suggestion, it will be taken into account for future service changes.
Your TelephoneKenya team
A
Abe · 1 review · Verified ·
★★★★★
Need to provide coupons oftenly…
Need to provide coupons oftenly especially for those of us frequent minutes buyers
Reply from TelephoneKenya.com2021-11-17
Hello,
Thank you for your feedback. You can get free minutes through our Thank You program. There are two ways in which you can earn Thank You points:
1. each time you place an order, 2% of its value is turned into Thank You points
2. if a friend of yours opens an account with us using your referral code, when he places his first order you receive 500 Thank You points. You can find your referral code in your account information and you can also email it to friends from that section.
When you reach 1,000 Thank You points, you can convert them into $10 free Voice Credit. Right now, you have 20 points in your account.
In addition to this, we also host special offers and promotions that we advertise on email.
Your TelephoneKenya team
j
jan mikkelsen · 5 reviews · Verified ·
★★★★★
allways top.
J
Joseph Rariwi · 4 reviews · Verified ·
★★★★★
Have been using TelephoneKenya for all…
Have been using TelephoneKenya for all my International calls to relatives/ friends in Kenya now for over 9 years and the service exceptional. Never had any issues including sending credits to relatives in Kenya. Keep up the good job.
e
eustace bett · 5 reviews · Verified ·
★★★★★
It has been easy and quick to purchase…
It has been easy and quick to purchase air time and call without issues, few network issues but not extreme.
Easy calling when having auto call saved.
Reply from TelephoneKenya.com2021-11-02
Hello,
We have great news for you! Because you've placed many orders on our website in the past, you now have 2,254 Thank You points in your account, that can be converted into $22.54 worth of Voice Credit for free international call.s All you need to do is go to the "My Information" page in your account and click the "Convert" button in the "Thank You points" section.
Your TelephoneKenya team
M
Marco Ritz · 2 reviews · Verified ·
★★★★★
A very fast and reliable service
A very fast and reliable service i use since years.
And even if there occur some issues, which does not happen often, the competent service team is superfast and superfriendly. Therefore a 5/5 rating is accurate here in my eyes.
