订购球拍。给我发错了。经过多次尝试，终于联系上了楼主。让·米歇尔.他向我保证，一周内他会寄给我两件正确的，并附上退货标签，让我寄回其他的。一周变成了一个月。经过多次尝试联系他，我终于接通了。我再次承诺球拍将在三天内到达。没有发生。又等了一个多星期，经过多次尝试才成功。我告诉他，如果他没有我最初订购的型号的球拍，我会从他现有的库存中拿一些东西给我的妻子。他答应如果我没有拿到原来的球拍，他会在三天内这样做。已经一个多星期了，什么也没有。现在我什至无法联系到他或商店。不明白为什么会发生这种情况。给了他一切机会来纠正这件事。相反，却得到了一堆虚假的承诺和彻头彻尾的谎言。我感到自己就是有问题的人。真是个骗局。远离这家商店和网站。这些骗子随后提交的回复完全是荒谬的。他们不仅对我这样做。事实上，他们对我的朋友迈克就是这么做的。当我催促他们给我发货日期时，他们唯一的攻击行为来自于他们。我愿意将两支球拍寄回并获得退款。是他们坚持给我寄了两把替换球拍，然后我又把错误的球拍寄回来了。直到我发现，由于无数次电话无人接听，这一切都不会发生时，我才确实给他们发了最后一条刻薄的信息，以“FU”结尾。他们浪费了我两个多月的时间。是的，我过去是忠实的顾客。如果你真的很抱歉，那你为什么不把你答应的球拍寄给我呢？你正在利用我的预期和明显的反应来违背你的承诺。干得好。但那是在这个白痴老板接手之前。我的朋友迈克不得不去他的信用卡公司拿回他的钱。他也经历了同样令人厌恶的过程。我也会鼓励迈克在 Trust Pilot 上写下他的可怕经历。
tennisprosport.com 回复2026-07-29Dear Niko,
We sincerely apologize for the shipping error that occurred with your order. We fully acknowledge that mistake and recognize that resolving this matter took much longer than it should have.
That said, we believe it is important for readers to have the complete picture.
First, this was not your first purchase from Tennis ProSport. You had successfully placed several orders with us in the past, making it unfortunate that years of business between us are now being judged solely on this single transaction.
Your original order was for two used racquets, which are unique items and cannot always be replaced with identical ones. Due to our shipping error, you received one new racquet and one used racquet, with one being the wrong model. We acknowledged that mistake as soon as it was brought to our attention.
Throughout our discussions, several solutions were explored, including the possibility of replacing the original used racquets with brand-new models from our current inventory in an effort to resolve the matter as fairly as possible.
We also acknowledge that some of the delivery timelines we communicated were not met, and for that we sincerely apologize.
We would also like to point out that, as this matter progressed, the volume and tone of the communications became increasingly aggressive. We received repeated calls not only to our store but also to my personal cell phone, along with text messages containing inappropriate language. Out of respect for privacy and professionalism, we have chosen not to publish those private communications, although we have retained the complete record.
However, we cannot accept statements describing Tennis ProSport as a "scam" or suggesting that we intentionally deceived a customer. These are very serious allegations that do not reflect the documented facts or the complete history of this matter.
For many years, Tennis ProSport has proudly served thousands of tennis and pickleball players across Canada. We do not claim to be perfect. When we make a mistake, we acknowledge it and do everything we can to correct it with professionalism, fairness, and good faith.
Jean-Michel Guimond
Owner – Tennis ProSport
