Ordered racquets. Sent me the wrong ones. After many attempts I finally got through to the owner. Jean Michele. Promised me that within a week he would send me the two correct ones along with a return label to have me ship back the other ones. A week turned into a month. After numerous attempts to contact him, I finally got through. Again I was promised racquets would arrive in three days. Didn’t happen. Waited over a week more and got through after many more attempts. I told him if he didn’t have the racquets in the model I had originally ordered, I would take something he had from his current stock for my wife. He promised he would do that within three days if I did not get my original racquets. It’s been over a week and nothing. Now I can’t even get in touch with him or the store. Don’t understand why this is happening. Gave him every opportunity to make this right. Instead got a bunch of false promises and outright lies. I was made to feel that I was the one with the problem. What a scam. Stay far away from this store and website. The reply that was submitted subsequently from these scammers is utterly ridiculous. They have done this to more than just me. They did to my friend Mike as a matter of fact. The only aggression came from their end when I was pressing them to give me a date of shipment. I was willing to send both racquets back and get a refund. It was they that insisted on sending me two replacement racquets and then I was to send the wrong racquets back. Only when I discovered that none of this would happen due to numerous calls with no answer, I indeed sent them one final caustic message, ending with a FU. They waisted more than two months of my time. And yes I was a loyal customer in the past. If your so sorry, then why don’t you send me the racquets you promised. You’re using my expected and obvious reaction to get out of your promise. Good job.But it was before this idiot of an owner took over. And my friend Mike had to go to his credit card company to get his money back. He went through the same disgusting process. I will encourage Mike to write his awful experience on Trust Pilot also.
Reply from tennisprosport.com2026-07-29Dear Niko,
We sincerely apologize for the shipping error that occurred with your order. We fully acknowledge that mistake and recognize that resolving this matter took much longer than it should have.
That said, we believe it is important for readers to have the complete picture.
First, this was not your first purchase from Tennis ProSport. You had successfully placed several orders with us in the past, making it unfortunate that years of business between us are now being judged solely on this single transaction.
Your original order was for two used racquets, which are unique items and cannot always be replaced with identical ones. Due to our shipping error, you received one new racquet and one used racquet, with one being the wrong model. We acknowledged that mistake as soon as it was brought to our attention.
Throughout our discussions, several solutions were explored, including the possibility of replacing the original used racquets with brand-new models from our current inventory in an effort to resolve the matter as fairly as possible.
We also acknowledge that some of the delivery timelines we communicated were not met, and for that we sincerely apologize.
We would also like to point out that, as this matter progressed, the volume and tone of the communications became increasingly aggressive. We received repeated calls not only to our store but also to my personal cell phone, along with text messages containing inappropriate language. Out of respect for privacy and professionalism, we have chosen not to publish those private communications, although we have retained the complete record.
However, we cannot accept statements describing Tennis ProSport as a "scam" or suggesting that we intentionally deceived a customer. These are very serious allegations that do not reflect the documented facts or the complete history of this matter.
For many years, Tennis ProSport has proudly served thousands of tennis and pickleball players across Canada. We do not claim to be perfect. When we make a mistake, we acknowledge it and do everything we can to correct it with professionalism, fairness, and good faith.
Jean-Michel Guimond
Owner – Tennis ProSport
