Product never received
I ordered a product in August that I never received. It is now almost October and I have not received the product or a refund… their customer service is awful. I will write this one off but buyer beware!!!!
关于 Thebioaqua
数据更新- 网站
- thebioaqua.com
- 分类
- 美丽与健康
- 所在地
- 中国
- 状态
- 待认证
- 差评回复率
- 0%（0/5 条）
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商家自述
Bioaqua specialized in high-performance, plant-based skincare, and makeup. Bioaqua's expertise is well-known in acne and blackheads treatments, exfoliators, masks, hydration, and more.
以上内容由商家自行提供，未经平台核实。Thebioaqua靠谱吗？
Thebioaqua（thebioaqua.com）在 OK.one 的综合评分为 2.4 分（满分 5 分），基于本站收录的 8 条用户评价，属于美丽与健康分类，口碑较差。63% 的评价为 1 星，差评比例偏高；商家尚未回复差评。数据最后更新于 2026-10-25。
用户怎么说
Wrong order delivered
I order the glass peel off face mask and received a moisturising mask (not peel Off) and was told it does the same thing. It is not the same and I want what I ordered. After this they would not reply to me and I am stuck with something I didn’t order. DO NOT USE THIS COMPANY!!!!
I will not use this company again
I will not use this company again. I have had issues with non delivery and now after waiting 2 weeks for order, I chased up to be told they have no stock and no longer supplying the hyra essence. I opened a case on PAYPAL to be told by the company that unless I closed the case it would take a long time to get my money - it was amazing how quick they respond when you open a case with PAYPAL.
Poor customer service
I never got my parcel because the delivery company screwed up. I asked 3 times BIOAQUA customer service to raise a claim to the delivery company for me (which is the only way to get a refund), they replied they didn’t do anything wrong and refused to help. Wow.
Order not delivered.
This is not a trustworthy website. I bought a product that has yet to be here. I write an email to the company only for them to not respond (I wrote five times) Im very dissapointed since i can't get a refund. Do not buy from here.
My experience with this company has been great
My experience with this company has been amazing. Although the products took a while to reach but it arrived exactly as I have ordered with nothing broken or damaged inside. The products have now become an essential part for my daily skin care routine and have met my expectations. Thanks
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