Product never received
I ordered a product in August that I never received. It is now almost October and I have not received the product or a refund… their customer service is awful. I will write this one off but buyer beware!!!!
About Thebioaqua
Data updated- Website
- thebioaqua.com
- Category
- Beauty & Well-being
- Location
- China
- Status
- Unclaimed
- Replies to negative
- 0% (0/5)
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About this business
Bioaqua specialized in high-performance, plant-based skincare, and makeup. Bioaqua's expertise is well-known in acne and blackheads treatments, exfoliators, masks, hydration, and more.
Written by the business, not verified by us.Is Thebioaqua legit?
Thebioaqua (thebioaqua.com) has a 2.4 out of 5 rating on OK.one, based on 8 user reviews collected here. It is listed under Beauty & Well-being and its reputation is poor. 63% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-10-25.
What people say
Wrong order delivered
I order the glass peel off face mask and received a moisturising mask (not peel Off) and was told it does the same thing. It is not the same and I want what I ordered. After this they would not reply to me and I am stuck with something I didn’t order. DO NOT USE THIS COMPANY!!!!
I will not use this company again
I will not use this company again. I have had issues with non delivery and now after waiting 2 weeks for order, I chased up to be told they have no stock and no longer supplying the hyra essence. I opened a case on PAYPAL to be told by the company that unless I closed the case it would take a long time to get my money - it was amazing how quick they respond when you open a case with PAYPAL.
Poor customer service
I never got my parcel because the delivery company screwed up. I asked 3 times BIOAQUA customer service to raise a claim to the delivery company for me (which is the only way to get a refund), they replied they didn’t do anything wrong and refused to help. Wow.
Order not delivered.
This is not a trustworthy website. I bought a product that has yet to be here. I write an email to the company only for them to not respond (I wrote five times) Im very dissapointed since i can't get a refund. Do not buy from here.
My experience with this company has been great
My experience with this company has been amazing. Although the products took a while to reach but it arrived exactly as I have ordered with nothing broken or damaged inside. The products have now become an essential part for my daily skin care routine and have met my expectations. Thanks
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