The Inverter Store

Thank you for sharing your feedback. We’ve passed your concerns along to the appropriate team for review. If you’d like to proceed with a return, you’re welcome to open a request here: https://aimspower.returnsportal.net/

We want to sincerely apologize for the frustration regarding the transit damage. We completely understand that when you order equipment, you have a specific timeline to hit, and dealing with shipping damage is never ideal. Our team's immediate priority was to find the absolute fastest way to get your system functional based on your schedule. Because returning an 89 lb inverter for inspection takes time and causes delays, our tech team worked with you to find an immediate troubleshooting workaround. We are glad that the temporary fix got the unit running for you, and we want to assure you that your permanent replacement fan was processed and is already on its way to you free of charge. Our goal is always to resolve transit issues as efficiently as possible, and our team acted quickly to provide both a functional solution and a free replacement part the very same morning you reported the issue.