Thanks for the recommendation! The Super Pergola is a massive upgrade, and we are glad you are enjoying it. Thank you for the heads-up to other customers about the size and storage needs upon delivery—that is great advice. We are fully committed to fixing that center leak, so please keep working with Chase, and we will ensure it gets sealed up tight. We really appreciate your business and the kind words about our team!
We are so happy to hear this! We put a lot of engineering effort into making sure those louvers operate smoothly and quietly, so it is fantastic to know they are working perfectly for you. We are also glad that the sturdiness and finish met your expectations. Thank you for the high recommendation!
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Tracy Bessent · 写过 1 条评价 · 体验于 2025-11-30 ·
★★★★★
优质的客户服务
我与 Mark H 一起制定凉棚的规格 - 这非常简单,他非常耐心且乐于助人。我们选择了所有花里胡哨的东西,因为我们将在凉棚下度过很多时间,与家人和朋友留下美好的回忆。 但在购买过程中,我是那种需要 100% 理解提案中每个项目的人,而马克知识渊博,在解释一切方面很有帮助。 最后我们意识到我们需要一个自定义尺寸——但这根本不是问题。 客户服务很棒。 我们的凉棚将在春天搭建。 一旦发生这种情况,我会写第二篇评论来说明情况。 到目前为止,我很高兴我们选择了豪华凉棚。
The Luxury Pergola 回复2025-12-12
Thank you for the detailed feedback! We actually love working with customers who want to understand every line item—it shows you care as much about the details as we do. We are so glad Mark was able to walk you through the proposal and handle the custom sizing needs. We can’t wait for spring to arrive so you can start making those memories with family and friends. We look forward to hearing how the installation goes!
We love hearing that! There is nothing better than knowing your new outdoor space is turning heads and getting compliments. We are so glad Chase was able to guide you through the whole process, from the initial design to the final assembly questions. Thank you for choosing The Luxury Pergola!
Thank you for the review! We take great pride in engineering a product that is truly 'heavy duty,' so it is wonderful to hear that the build quality was the deciding factor for you. We are also glad that the assembly videos made the installation process straightforward—lifting those beams is definitely the heavy lifting part, but we are happy the rest was smooth sailing. Enjoy your new pergola!
Thank you for the detailed feedback! We know that for many customers, the technical specs are just as important as the look, so we are glad we could get you the data you needed to feel confident in your decision. It is also great to hear that our packaging held up—we put a lot of effort into ensuring everything arrives safely and ready to build. We are thrilled that the assembly went well!
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David Appleby · 写过 1 条评价 · 体验于 2025-06-02 ·
★★★★★
非常有帮助
非常有帮助
成本效益
优质产品
Chase 在整个过程中提供了很大帮助
The Luxury Pergola 回复2025-12-12
Thank you! We strive to hit that perfect balance of high quality and cost-effectiveness, so it is great to hear we hit the mark for you. We will be sure to let Chase know his help was appreciated throughout the process. Enjoy your new pergola!
Thank you for the glowing review! We pride ourselves on honesty, so we are so glad Patrick was able to make recommendations that not only fit your needs but saved you money, too. It is wonderful to hear that the entire process from purchase to install was smooth. We hope you have many great meals in your new outdoor space!
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ASR Construction LLC · 写过 1 条评价 · 体验于 2025-10-01 ·
We look forward to working with you on many more projects! We know the first installation of a new system can be a learning curve, so we are thrilled to hear that Mark provided the support you needed to make it a success. It’s great to have you as a partner!
Thank you so much! We know that renovation projects often come with hectic schedules, so we are happy we could make the delivery work for you. It was a pleasure working with both you and your installer to ensure everything went smoothly. We are thrilled that you love the beautiful final result!
This is fantastic to hear! Completing the installation in just 10 hours is a testament to your preparation and hard work—nice job! We are so glad Chase was able to help you gather the right tools and plans to set you up for success. It’s wonderful to know that the effort paid off and that you are enjoying the space across all four seasons. Thank you for choosing The Luxury Pergola!
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Mike · 写过 1 条评价 · 体验于 2025-08-27 ·
★★★★★
马克太棒了!
马克·哈斯勒姆太棒了!凉棚很棒。每个人都对质量和成品感到惊讶。
The Luxury Pergola 回复2025-12-09
"That is exactly what we love to hear! We work hard to build pergolas that stand out, so it is fantastic to know that your friends and family are amazed by the quality. We will make sure to pass your thanks on to Mark. Enjoy showing off your new outdoor space!
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Thaddeus Gustafson · 写过 1 条评价 · 体验于 2025-12-09 ·
★★★★★
凉棚
帕特里克对有关凉棚功能、定价和交付安排的电话做出了回应。凉棚看起来很棒,建造精良且坚固。
The Luxury Pergola 回复2025-12-09
Thanks so much! We are glad Patrick was able to make the process smooth and responsive for you. We built these pergolas to last, so we are happy to hear you are enjoying the sturdy construction. Thanks for choosing us!
We truly appreciate the kind words! It was a pleasure helping you design your space. Chase will be delighted to hear that his coordination with Bluefiks made the process smoother for you. We know that real-world installation often requires real-time adjustments, and we are glad we could be there to help make it happen. Thank you for trusting The Luxury Pergola!
Thank you for sharing this experience! We know that questions often come up during the build, not just before you buy, which is why we make it a priority to answer the phone whenever you need us—even on weekends. It is fantastic to hear that Chase’s real-time guidance helped you and your friends get the job done right. We wish every company operated this way, too! Enjoy your beautiful new pergola.
Thank you so much! We completely understand that hesitation—buying a pergola online is a big decision, and we want our customers to feel 100% confident before they commit. We are so glad you made the trip to our Indianapolis facility to see the quality firsthand. Mark will be thrilled to hear that his help made the planning process easier for you. Thanks for choosing us!
Thank you for the wonderful feedback! We know this is a significant project, so we are thrilled to hear Mark Haslem was able to remove that anxiety and guide you confidently through the design process. We will be sure to share this with him.
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Kenna · 写过 2 条评价 · 体验于 2025-11-19 ·
★★★★★
非常有见识!
我们的设计顾问 Mark Haslem 与我们合作非常愉快! 他很容易交谈并回答了我们所有的问题,让我们对下订单充满信心。迫不及待地想得到我们的凉棚!
The Luxury Pergola 回复2025-12-08
Thank you for the wonderful feedback! We are thrilled to hear that Mark Haslem made the process easy and gave you the confidence to move forward. We share your excitement and can’t wait to get your order shipped to you!
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Steve Robery · 写过 1 条评价 · 体验于 2025-10-31 ·
★★★★★
The Luxury Pergola 提供优质的客户服务
Mark H 就我购买 Pergola 的事宜与我进行了出色的合作,并解释了与我一直在关注的一些竞争对手(Hanso、Pergolux)相比,你们的产品质量更高。
马克超出了我的预期。当我进行研究时,他和我一起工作了几个星期,并回答了我所有的问题。
The Luxury Pergola 回复2025-12-08
Thank you for the fantastic review! We are thrilled to hear that Mark H provided such excellent support during your research process. We take great pride in our build quality, and we’re honored you chose The Luxury Pergola for your home.
It was a pleasure having you visit the shop! We love giving tours because we take such pride in how we build our pergolas, and we are so glad Mark could walk you through the options personally. It’s also great to hear that his advice on construction and contracting was helpful throughout the process. Thank you for the strong recommendation!