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The Luxury Pergola

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关于 The Luxury Pergola

数据更新
网站
theluxurypergola.com
分类
建筑与制造
所在地
United States · Noblesville
状态
待认证
近 12 个月
52 条评价
差评回复率
0%(0/1 条)
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The Luxury Pergola靠谱吗?

The Luxury Pergola(theluxurypergola.com)在 OK.one 的综合评分为 4.9 分(满分 5 分),基于本站收录的 61 条用户评价,属于建筑与制造分类,口碑优秀。好评高度一致,99% 的评价为 4 星及以上;商家尚未回复差评;近 12 个月新增 52 条。数据最后更新于 2026-08-10。

用户怎么说

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Tom Holowko · 写过 1 条评价 · 体验于 2025-02-19 ·

大型内置烧烤露台岛的超级凉棚

我从这里购买了一个超级凉棚,到目前为止非常棒! 我们已经使用它快一年了,现在正进入冬季,所以时间会证明它的耐用性。 该产品本身很棒,可以让家人、朋友和邻居在各种不同的天气下享受我的露台空间。唯一的缺点是它相当大,你需要一个团队来帮助安装它,比 DIY 稍微多一点。 运输速度很快,并确保您有足够的空间来存放它。 另一个问题是超级凉棚中间的排水沟系统有轻微漏水,两根横梁与中心柱相交的地方。 销售体验是独一无二的,因为您在互联网上花费了大量美元,但它是合法的。 销售代表 Chase Bess 非常棒。他引导我们完成了整个过程,帮助完成了许可流程,并接听了最后一刻疯狂的安装电话。 他仍在帮助我们确定纠正中间泄漏的方法,并帮助我们提供其他创造性的解决方案来添加灯光和屏幕。 Chase 拥有友好且低压的销售策略,建立了牢固的融洽关系,这将使我向其他对凉棚感兴趣的人推荐这家公司。

The Luxury Pergola 回复2025-12-15

Thanks for the recommendation! The Super Pergola is a massive upgrade, and we are glad you are enjoying it. Thank you for the heads-up to other customers about the size and storage needs upon delivery—that is great advice. We are fully committed to fixing that center leak, so please keep working with Chase, and we will ensure it gets sealed up tight. We really appreciate your business and the kind words about our team!

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Mario · 写过 1 条评价 · 体验于 2025-10-22 ·

我最近有一个豪华凉棚......

我最近安装了一个豪华凉棚,我高兴极了。结构感觉非常坚固,表面处理看起来令人惊叹,百叶窗工作完美,光滑,安静,而且非常实用。它彻底改变了空间。总的来说我非常满意并且强烈推荐它。

The Luxury Pergola 回复2025-12-12

We are so happy to hear this! We put a lot of engineering effort into making sure those louvers operate smoothly and quietly, so it is fantastic to know they are working perfectly for you. We are also glad that the sturdiness and finish met your expectations. Thank you for the high recommendation!

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Tracy Bessent · 写过 1 条评价 · 体验于 2025-11-30 ·

优质的客户服务

我与 Mark H 一起制定凉棚的规格 - 这非常简单,他非常耐心且乐于助人。我们选择了所有花里胡哨的东西,因为我们将在凉棚下度过很多时间,与家人和朋友留下美好的回忆。 但在购买过程中,我是那种需要 100% 理解提案中每个项目的人,而马克知识渊博,在解释一切方面很有帮助。 最后我们意识到我们需要一个自定义尺寸——但这根本不是问题。 客户服务很棒。 我们的凉棚将在春天搭建。 一旦发生这种情况,我会写第二篇评论来说明情况。 到目前为止,我很高兴我们选择了豪华凉棚。

The Luxury Pergola 回复2025-12-12

Thank you for the detailed feedback! We actually love working with customers who want to understand every line item—it shows you care as much about the details as we do. We are so glad Mark was able to walk you through the proposal and handle the custom sizing needs. We can’t wait for spring to arrive so you can start making those memories with family and friends. We look forward to hearing how the installation goes!

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matthew w ritter · 写过 3 条评价 · 体验于 2025-06-16 ·

我们喜欢我们的凉棚!

Chase 在我们凉棚的选择、设计和最终组装方面提供了巨大的帮助。我们对购买感到非常兴奋,并不断得到称赞!再次感谢

The Luxury Pergola 回复2025-12-12

We love hearing that! There is nothing better than knowing your new outdoor space is turning heads and getting compliments. We are so glad Chase was able to guide you through the whole process, from the initial design to the final assembly questions. Thank you for choosing The Luxury Pergola!

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Steve T Johnson · 写过 1 条评价 · 体验于 2025-12-09 ·

我的第一次接触是蔡斯·贝丝……

我的第一次接触是 Chase Bess,她非常专业、有礼貌,并且对他们的产品非常了解。我从 Luxury Pergola 购买的原因是他们的产品是重型的,设计精良,制作精良。它很容易组装,只需要帮助将参数梁提升到位。说明和组装视频易于理解和遵循。

The Luxury Pergola 回复2025-12-12

Thank you for the review! We take great pride in engineering a product that is truly 'heavy duty,' so it is wonderful to hear that the build quality was the deciding factor for you. We are also glad that the assembly videos made the installation process straightforward—lifting those beams is definitely the heavy lifting part, but we are happy the rest was smooth sailing. Enjoy your new pergola!

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Dave · 写过 1 条评价 · 体验于 2025-12-10 ·

很棒的产品

当我在下订单之前需要技术数据时,Luxury Pergola 的工作人员非常细心。 沟通非常顺利。 产品包装完好,没有损坏。 说明非常详细,组装非常顺利。 对产品的质量非常满意。 我会毫不犹豫地购买另一个凉棚。

The Luxury Pergola 回复2025-12-12

Thank you for the detailed feedback! We know that for many customers, the technical specs are just as important as the look, so we are glad we could get you the data you needed to feel confident in your decision. It is also great to hear that our packaging held up—we put a lot of effort into ensuring everything arrives safely and ready to build. We are thrilled that the assembly went well!

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David Appleby · 写过 1 条评价 · 体验于 2025-06-02 ·

非常有帮助

非常有帮助 成本效益 优质产品 Chase 在整个过程中提供了很大帮助

The Luxury Pergola 回复2025-12-12

Thank you! We strive to hit that perfect balance of high quality and cost-effectiveness, so it is great to hear we hit the mark for you. We will be sure to let Chase know his help was appreciated throughout the process. Enjoy your new pergola!

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Daniel Doody · 写过 2 条评价 · 体验于 2025-06-05 ·

从购买到……的整个体验

从购买到安装的整个体验变得非常简单。 最终产品非常漂亮,成本仅为直装户外厨房的四分之一。 帕特里克·希尔(Patrick Hill)确实竭尽全力确保我们从回答所有问题中获得了所需的一切 我们提出问题并提出建议,也为我们节省了一些钱。 真的对这家公司印象深刻

The Luxury Pergola 回复2025-12-09

Thank you for the glowing review! We pride ourselves on honesty, so we are so glad Patrick was able to make recommendations that not only fit your needs but saved you money, too. It is wonderful to hear that the entire process from purchase to install was smooth. We hope you have many great meals in your new outdoor space!

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ASR Construction LLC · 写过 1 条评价 · 体验于 2025-10-01 ·

与马克·哈斯勒姆的合作非常棒

与马克·哈斯勒姆的合作真是太棒了!他帮助我们设计和安装我的第一个系统。该产品制作得非常好,期待将来安装更多这样的系统!

The Luxury Pergola 回复2025-12-09

We look forward to working with you on many more projects! We know the first installation of a new system can be a learning curve, so we are thrilled to hear that Mark provided the support you needed to make it a success. It’s great to have you as a partner!

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Amanda · 写过 1 条评价 · 体验于 2025-10-01 ·

很棒的凉棚和客户服务

Luxury Pergola 公司生产出色的产品并提供优质的客户服务。 他们与我合作,确保交付日期适合我繁忙的日程,回答了我的问题以及我用于安装的公司的问题,并且在所有对话中都很友善。 凉棚看起来很漂亮,我们对最终产品非常满意!

The Luxury Pergola 回复2025-12-09

Thank you so much! We know that renovation projects often come with hectic schedules, so we are happy we could make the delivery work for you. It was a pleasure working with both you and your installer to ensure everything went smoothly. We are thrilled that you love the beautiful final result!

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Glenn Gebele · 写过 1 条评价 · 体验于 2025-10-06 ·

我们喜欢我们的豪华凉棚!

从我们与 Luxury Pergola 人员的第一次互动开始,他们就让我们快速、轻松地了解 Luxury Pergola 的质量如何与其他品牌相比,以及他们的自建商业模式可以节省大量成本。我们的私人助理 Chase Bess 帮助我们完成了订购适合我们特定场地、交付和施工计划的模型的所有细节。大通帮助我们找到了正确的工具和计划,为我们的成功奠定了基础。在 Chase 的指导下,我们能够在 10 小时内建造出我们的豪华凉棚。我们对凉棚的各个方面都非常满意,并定期收到邻居和访客的评论和赞美。它确实改变了四个季节使用的整个空间。

The Luxury Pergola 回复2025-12-12

This is fantastic to hear! Completing the installation in just 10 hours is a testament to your preparation and hard work—nice job! We are so glad Chase was able to help you gather the right tools and plans to set you up for success. It’s wonderful to know that the effort paid off and that you are enjoying the space across all four seasons. Thank you for choosing The Luxury Pergola!

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Mike · 写过 1 条评价 · 体验于 2025-08-27 ·

马克太棒了!

马克·哈斯勒姆太棒了!凉棚很棒。每个人都对质量和成品感到惊讶。

The Luxury Pergola 回复2025-12-09

"That is exactly what we love to hear! We work hard to build pergolas that stand out, so it is fantastic to know that your friends and family are amazed by the quality. We will make sure to pass your thanks on to Mark. Enjoy showing off your new outdoor space!

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Thaddeus Gustafson · 写过 1 条评价 · 体验于 2025-12-09 ·

凉棚

帕特里克对有关凉棚功能、定价和交付安排的电话做出了回应。凉棚看起来很棒,建造精良且坚固。

The Luxury Pergola 回复2025-12-09

Thanks so much! We are glad Patrick was able to make the process smooth and responsive for you. We built these pergolas to last, so we are happy to hear you are enjoying the sturdy construction. Thanks for choosing us!

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Mark Schultz · 写过 1 条评价 · 体验于 2025-12-06 ·

我们有一个美妙的经历。

我们使用“豪华凉棚”获得了美妙的体验。 Chase Bess 在我们的整个过程中发挥了重要作用。他帮助我们设计、与我们的安装商“Bluefiks”合作,并与我们和 Bluefiks 合作在现场修改我们的凉棚。 谢谢你! 马克·舒尔茨和史蒂夫·费舍尔

The Luxury Pergola 回复2025-12-12

We truly appreciate the kind words! It was a pleasure helping you design your space. Chase will be delighted to hear that his coordination with Bluefiks made the process smoother for you. We know that real-world installation often requires real-time adjustments, and we are glad we could be there to help make it happen. Thank you for trusting The Luxury Pergola!

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Jen · 写过 1 条评价 · 体验于 2025-08-30 ·

我们真的很喜欢我们的凉棚

我们真的很喜欢我们的凉棚。蔡斯绝对是我购买这个凉棚的关键。他在周末一天的一个奇怪的时间接了电话,当时我以为我会得到一段录音。他在整个过程中一直陪着我,这并不容易,因为我正在为另一个州的房屋购买该产品。我们在安装时遇到了一些问题,而且我们不明白一些说明,但蔡斯总是接听他的电话来指导我们完成任务。即使是帮助我们安装它的朋友也感到惊讶的是,当我们有问题时,蔡斯会为我们所有人解答。我希望我购买的所有产品都是由一个真正了解该产品、支持该产品并像对待我们一样对待每个人的人提供的。当我们完成这个项目后,我觉得蔡斯是我认识很久的人了,因为他的善良和关注。再次感谢!!

The Luxury Pergola 回复2025-12-12

Thank you for sharing this experience! We know that questions often come up during the build, not just before you buy, which is why we make it a priority to answer the phone whenever you need us—even on weekends. It is fantastic to hear that Chase’s real-time guidance helped you and your friends get the job done right. We wish every company operated this way, too! Enjoy your beautiful new pergola.

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Mike Brown · 写过 1 条评价 · 体验于 2025-12-08 ·

一流的公司..谢谢马克

多么精良的产品啊。总是犹豫是否要在网上购买这种名为 Luxuy Pergola 的产品。Mark Haslem 邀请我们去他们印第安纳波利斯的工厂参观该产品。从电话到拜访,马克都非常有帮助。帮助我们根据我们的情况规划一个凉棚。没有他就不可能做到这一点。很棒的产品。很棒的人。 谢谢马克

The Luxury Pergola 回复2025-12-09

Thank you so much! We completely understand that hesitation—buying a pergola online is a big decision, and we want our customers to feel 100% confident before they commit. We are so glad you made the trip to our Indianapolis facility to see the quality firsthand. Mark will be thrilled to hear that his help made the planning process easier for you. Thanks for choosing us!

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joe Blanchard · 写过 1 条评价 · 体验于 2025-10-21 ·

马克·哈斯勒姆太棒了!

马克·哈斯勒姆(Mark Haslem)在设计过程中为我的许多问题提供了答案,做得非常出色。 他热情、亲切的举止和敏锐的产品知识消除了购买过程中的所有焦虑。

The Luxury Pergola 回复2025-12-08

Thank you for the wonderful feedback! We know this is a significant project, so we are thrilled to hear Mark Haslem was able to remove that anxiety and guide you confidently through the design process. We will be sure to share this with him.

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Kenna · 写过 2 条评价 · 体验于 2025-11-19 ·

非常有见识!

我们的设计顾问 Mark Haslem 与我们合作非常愉快! 他很容易交谈并回答了我们所有的问题,让我们对下订单充满信心。迫不及待地想得到我们的凉棚!

The Luxury Pergola 回复2025-12-08

Thank you for the wonderful feedback! We are thrilled to hear that Mark Haslem made the process easy and gave you the confidence to move forward. We share your excitement and can’t wait to get your order shipped to you!

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Steve Robery · 写过 1 条评价 · 体验于 2025-10-31 ·

The Luxury Pergola 提供优质的客户服务

Mark H 就我购买 Pergola 的事宜与我进行了出色的合作,并解释了与我一直在关注的一些竞争对手(Hanso、Pergolux)相比,你们的产品质量更高。 马克超出了我的预期。当我进行研究时,他和我一起工作了几个星期,并回答了我所有的问题。

The Luxury Pergola 回复2025-12-08

Thank you for the fantastic review! We are thrilled to hear that Mark H provided such excellent support during your research process. We take great pride in our build quality, and we’re honored you chose The Luxury Pergola for your home.

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Christopher Kirkup · 写过 1 条评价 · 体验于 2025-12-08 ·

从我第一次接触到交付......

从我第一次接触到交付凉棚,马克的服务非常出色。我出来参观商店,他带我参观了一下,然后坐下来仔细考虑了我的所有选择。他在整个过程中都可以讨论施工和承包问题,并且总是及时且乐于助人。强烈推荐这家公司的产品质量和对消费者的关注。

The Luxury Pergola 回复2025-12-09

It was a pleasure having you visit the shop! We love giving tours because we take such pride in how we build our pergolas, and we are so glad Mark could walk you through the options personally. It’s also great to hear that his advice on construction and contracting was helpful throughout the process. Thank you for the strong recommendation!