The Luxury Pergola

Thank you for the great feedback! We are glad to hear Patrick could provide the engineering calculations you needed to navigate the city permitting process. We know that can be a hurdle, so we are happy we could help get it approved. Enjoy your new 12x16 pergola!

Casey and Alichia, we are honored that you broke your rule of 'no reviews' to share this! It is incredible to hear that the 20x20 pergola has become the showstopper of your backyard. We are especially proud of Chase for providing that 'white glove' service—from the technical calls with your contractor to the FaceTime troubleshooting months later. We believe service shouldn't end at delivery, and we are thrilled you felt supported every step of the way.

Thank you for describing your experience as first-class! We are thrilled to hear Chase Bess provided the availability and expertise needed to ensure your build went perfectly. We strive to provide that level of seamless support to every customer.

Thank you for the review! We are thrilled to hear that you are enjoying your pergola daily. We will be sure to tell Chase that his responsiveness and technical support made the process painless for you.

Thank you so much for the wonderful review! We believe that great service is just as important as a great product, so we are thrilled to hear that Chase took such good care of you. We will be sure to pass along your praise to him. It’s fantastic to know that the quality and detail of your pergola surpassed your expectations. We hope you enjoy it for many years to come!

Thank you for sharing this! We are so glad you decided to make the switch to us—we truly believe that investing in higher quality pays off in the long run, and it’s wonderful to hear you feel it was the best decision. We also really appreciate your honesty about the installation. It is a big project, and while you managed to get it done (nice work!), your advice about lining up a contractor beforehand is a great tip for future customers who prefer not to DIY. Enjoy your new pergola!

Thank you for the high recommendation! We believe customer service shouldn't stop once the order is placed, so it is great to hear Patrick has been there for you from the initial research to ongoing maintenance. We are thrilled the pergola is adding value to your backyard.

Thank you so much for your glowing review! We're delighted to hear that Patrick provided such exceptional guidance throughout the design and selection process, highlighting the superior build quality that sets our pergolas apart. It's fantastic to know that the ease of assembly and overall performance exceeded your expectations—we strive to make every step worthwhile.

Thank you for your fantastic review! We're thrilled to hear that you found our pergola to be an over-engineered marvel—built tough to handle the elements while being straightforward to assemble. It's great to know our liaison provided such attentive service, from expediting delivery to confirming your selections and following up, and that our YouTube installation videos made the process even smoother. Kudos on getting the main structure up in just 3 hours with your friends' help!

Thank you so much for your wonderful review! We're thrilled to hear that Patrick made your experience with The Luxury Pergola so seamless and enjoyable—from the design phase to installation. It's fantastic that your visit to our facility showcased the quality and care we put into every detail. We truly appreciate your recommendation and look forward to helping more customers create their perfect outdoor spaces! 🌟

Thank you! I'm glad you were happy with the experience. It's been a pleasure working with you.

Thank you for choosing us for your project. We were pleased to help you throughout the process. As always, if there's anything you need from us, please don't hesitate to reach out.

Thank you so much for taking the time to share your experience with The Luxury Pergola! We're thrilled to hear that after your thorough research, our team and product exceeded your expectations. It's especially rewarding to know that our associate provided such outstanding support throughout the process—from technical guidance to installer assistance and seamless communication. We pride ourselves on delivering top-tier customer service, and your kind words mean the world to us. We're delighted that you're loving the pergola's quality, sleek design, and functionality, and that it's already enhancing your outdoor space with the perfect shade. If there's anything else we can assist with or if you'd like to share photos of your setup, please don't hesitate to reach out. Thanks again for your recommendation—we truly appreciate customers like you! Best regards, The Luxury Pergola Team

Thank you for sharing your positive experience with The Luxury Pergola! We're delighted to hear how our customer service team went above and beyond to address your questions, resolve any ordering details, and accommodate your delivery needs. It's also wonderful to know that the product's quality, domestic sourcing, ease of assembly, and the extra materials provided made the process smooth for you. We're especially glad the combination of printed instructions and video resources gave you a thorough guide every step of the way. Your feedback truly motivates us to keep delivering exceptional products and support. If you have any questions down the line or want to share photos of your completed pergola, we're here to help! Best regards, The Luxury Pergola Team

Thank you for sharing your thoughtful and detailed review of your experience with The Luxury Pergola. We’re delighted to hear that our product and service exceeded your expectations and provided the perfect solution for your outdoor kitchen needs. We understand that choosing the right pergola involves careful consideration, especially when weighing options from inexpensive big box or Amazon pergolas to higher-end alternatives. It’s wonderful to know that Patrick was able to address all your questions regarding load, weight, wind resistance, structural integrity, and mounting on piers, helping you make an informed decision that met your specific needs. We’re also pleased to hear that the delivery arrived right when you wanted it and that the process was top-notch. It’s particularly rewarding to know that your contractor found the assembly instructions and product fit to be the best he’d ever seen. Quality, durability, and ease of installation are priorities for us, so your comments about the pergola’s solid construction, strength, and outstanding powder coating mean a lot to our team. The exceptional service you received from Patrick and the rest of our team is something we take great pride in, and we’re happy it stood out as much as the product itself. Thank you again for your review and for choosing The Luxury Pergola. We’re thrilled that you would purchase from us again, and we’d be honored to serve you in the future. If you ever have additional questions or need assistance, please don’t hesitate to reach out.

Thank you for your great review of your 12' x 16' Luxury Pergola! We’re thrilled you love its sturdiness, easy assembly, and our helpful support after your two-year search. Your creative unloading with your neighbor and use of the assembly video are impressive. We’re glad the remote-controlled louvers help with heat, and your ceiling fan and LED light plans sound perfect. Your kind words about its modern design and value mean a lot. Happy to assist anytime!

Thank you for taking the time to share your experience with The Luxury Pergola! We’re thrilled to hear that you’re enjoying your 12x14 pergola and sunshade, and that the directions were clear and helpful. It’s great to know that our team was able to quickly resolve the shipping issue for you and that you found our response times and support to be helpful. We truly appreciate your patience and understanding. We’re always working to improve our processes, and your feedback about the shipping oversight is invaluable in helping us do better. We’re glad we could make it right for you promptly, but we’ll definitely take this as an opportunity to refine our shipping procedures to ensure a smoother experience for future customers. If you have any further questions or need assistance with your pergola or sunshade, please don’t hesitate to reach out. We’re here to help and want to make sure you continue to enjoy your outdoor space to the fullest. Thank you again for your kind words and for choosing The Luxury Pergola!

Thank you so much for the kind words. We are very glad to hear you are pleased with the product and that it is working out so well for you. As always if you need anything please don't hesitate to reach out.

Thank you so much for sharing your experience! We’re delighted to hear that Chase’s expertise and dedication made your four-section pergola installation a success. Our team prides itself on hands-on support—whether it’s planning, attaching to your home, or troubleshooting on the spot—and Chase will be thrilled to know his efforts stood out. It’s wonderful that your new pergola not only looks fantastic but has also transformed the back of your house into a space you can enjoy every day. If there’s ever anything more we can do—whether it’s styling tips, maintenance advice, or expanding your outdoor living area—please don’t hesitate to reach out. Thanks again for choosing The Luxury Pergola!

Thank you so much for the positive feedback. We spent a lot of time ensuring our "how to" resources were as clear and detailed as possible. I'm glad you found the material selection satisfactory. It means a lot that you had a great experience with us.