The MeatStick

Thank you for sharing your experience with us. We’re sorry you ran into an issue with the original probe, but we’re glad we could help find a solution that worked for you. We really appreciate your support and hope you enjoy the new Stick!

We’re sorry to hear about your experience. We understand how frustrating it is when a product stops working. After reviewing your case, the device was first activated and used in 2022, which places it outside our warranty coverage. That’s why we’re unable to offer a free replacement. Given the age of the unit, the battery has likely deteriorated. This is a normal characteristic of rechargeable batteries, as their capacity decreases over time, similar to devices like smartphones or AirPods. The discount offered is intended as a goodwill option to help with a replacement in situations like this, even when the product is out of warranty.

Great to hear you came back for a second one. Glad it’s been dependable and delivering great results. Appreciate you sticking with us!

Glad to hear you’re enjoying it. Great to know it’s been easy to use and the app’s been smooth. Appreciate you sharing this and enjoy your cooks!

Thanks for the great review. Glad to hear the accuracy and reliability have been spot on. That’s exactly what MeatStick is built for.

We’re sorry to hear about your experience. We understand how frustrating this must be. We can see both your original order and replacement are marked as delivered, and since you haven’t received either, we’re investigating this further. Our support team will be reaching out to you directly to get this resolved.

We’re sorry to hear how frustrating this experience has been. Our goal is to resolve issues as quickly as possible. In cases like this, we do need to go through a few checks to identify the cause before sending a replacement. From the photos shared earlier, there was visible buildup on the metal cap, which can prevent proper contact with the charger and lead to connection or charging issues. Once the cap was cleaned and the issue was confirmed to be with the Stick itself, a replacement was arranged. We understand the process may have felt repetitive, but these steps are necessary to reach the right resolution.

Thanks for the great review! We're glad our support team was able to help troubleshoot the issue and get a replacement sorted. We appreciate the kind words and your support. Enjoy your cooks with the MeatStick!

Thanks so much for the great review! We're glad to hear the MeatStick V handled those high open-flame temps without any issues. Happy to hear the connection got sorted out as well. Enjoy the cooks, and thanks again for the support!

Thank you for the great review! We’re glad the app prompts made things simple and that your cooks turned out great in both the oven and on the grill. It’s great to hear the Xtender is giving you the freedom to step away while everything cooks.

Thanks so much for the 5-star review! We’re glad you’re enjoying the MeatStick V and that it feels like a great step up from your original. Happy cooking!

Thank you for the 5-star review! We’re glad you had a prompt, professional experience and are enjoying the product. We really appreciate the recommendation.

Thank you for sharing your experience. I’d like to clarify a few points. While we don’t offer phone support, we do provide full assistance via email, and we were in contact with you by email regarding this issue. We asked for details and photos so our team could properly review the Stick and charger, which you provided. After reviewing the information available, the issue appeared to be related to battery deterioration. Based on the first recorded usage, the Stick is at least three years old. With regular use and repeated charging cycles, all rechargeable batteries naturally lose some of their capacity over time. This is similar to what you may experience with devices like smartphones or AirPods as they age. We understand how frustrating this can be. While this type of wear isn’t covered under warranty, we offered a 30% discount on a replacement as a gesture of goodwill.

Thank you for the kind words. We’re glad you found our support helpful and fair. That’s exactly how we aim to treat every customer. Appreciate you taking the time to share this.

Thanks for sharing your experience. Glad we could help troubleshoot the issue and take care of the replacement.

Thanks for the 5-star review. Glad we could quickly take care of the battery issue and get a replacement arranged. Appreciate you giving us the chance to make it right.

Thank you for taking the time to share such a detailed review. While we’re sorry the Smart Base failed, we’re glad our team was able to respond quickly, explain the situation clearly, and get you back up and running without delay. Your comments about the support process and follow-through mean a lot to us. I’ll be sure to pass your kind words along to Jasmine and the rest of the team. If you ever need anything in the future, we’re here.

Thanks for taking the time to leave a review. We hope it makes a great stocking stuffer, and we’re excited for you to try it out. If you have any questions once you start using it, feel free to reach out.

Thanks for taking the time to leave a review. Glad to hear the purchase was easy, the discount was helpful, and everything arrived as expected. Enjoy your cooks, and let us know if you ever need anything.