The MeatStick

Thanks for sharing this, and for sticking with us. We know it’s frustrating when a Stick isn’t working as expected, and we appreciate you giving us another shot. I’m glad our support team was able to help and that MeatStick V has been working well for you so far. If you ever have questions or need help down the line, we’re here. Enjoy the cook.

Thanks so much for the 5-star review! We’re glad your friend is enjoying the gift. If she ever finds the app setup challenging, our team can walk her through each step and get everything running smoothly. Just have her reach out anytime, we’re here to help. Thanks again for choosing The MeatStick!

Thanks for taking the time to share this. Glad to hear your MeatStick V is working perfectly now and that your pork loin cook went smoothly. If you ever need anything else, we’re here to help. Enjoy the cooks.

Thanks so much for the review. Love hearing that you’ve been cooking with us since the original MeatStick and that the Chef has become your new favorite. Glad we can help make every cook stress-free. Appreciate the recommendation. Enjoy the perfect cooks.

Thanks for the feedback. What you’re describing isn’t normal. If the Smart Base isn’t turning on or unresponsive, go ahead and do a power reset. There’s a tiny reset button in the pinhole on the side of the Base. Press it with a SIM-eject tool or something similar. The Base should power on normally after that. If it still doesn’t turn on, or you continue to experience connection drops, please reach out to our support team at https://tms.fyi/help so we can take a closer look and get this resolved for you.

Thank you for sharing your experience! We’re glad to hear your order experience went smoothly and that shipping was on time. We appreciate your support and hope you enjoy using The MeatStick!

Thanks for the amazing review! We're thrilled you're enjoying the accuracy The MeatStick brings to your cooking.

Thanks so much for sharing your experience! We’re glad to hear you’re enjoying the upgrade from the MeatStick 4 to the MeatStick V. That extra heat resistance really makes a difference for those high-temp cooks. We appreciate your continued support and wish you many more perfect cooks ahead! 🔥

Thanks for sharing your experience! We’re glad to hear your replacement Stick is working great and that you’re back to cooking without issues. Enjoy your next cook with The MeatStick!

We’re sorry for the inconvenience. There was a mix-up in the shipment, but we see you’ve already received your order. We’ve also spoken with UPS and confirmed everything is sorted out and no extra charges applied. Thank you for bringing this to our attention.

Thanks for sticking with us since the first MeatStick and for the 5-star review! Great to hear MeatStick V has been rock solid for you. We’ll pass your suggestions on video uploads and a shorter probe to our team for consideration. Happy cooking!

Thank you so much for your kind words and detailed feedback! We’re thrilled to hear the MeatStick has been a reliable part of your cooks and that our support team made a great impression. We truly appreciate your recommendation and look forward to being part of many more great meals ahead!

Thanks for your feedback. We had already sent you a replacement set as a goodwill gesture since your original one was outside its warranty period. We hope you’ll give the new set a try and share how it works for you. If you run into any trouble, our team is always ready to help.

Thanks for the kind words! We’re so glad your MeatStick is helping you nail every cook to perfection. Happy cooking!

Sorry your experience hasn’t been great. We do stand behind our products, but in this case the cook data from your MeatStick 4 shows it went past the designed temp limit listed in our product specs. Just like if you drop a phone and crack the screen, damage from overheating isn’t covered under warranty. That’s why we couldn’t replace it for free. We still offered you a discounted replacement so you can get back to cooking. For your other Stick, we need the order info to confirm it was purchased new and still under warranty. Sometimes used or out-of-warranty Sticks are resold, and we have to verify eligibility before sending a replacement. Once we confirm that, we can arrange it.

Thank you for sharing your experience! We’re thrilled we could help you replace your MeatStick and get back to enjoying your cooking. If you have any questions or run into any issues, don’t hesitate to reach out. We’re here to help!

Thank you for your kind words! We’re thrilled to hear you’re enjoying the MeatStick V and that it’s making cooking easier and more precise. If you ever have questions or want tips to get the most out of it, we’re here to help. Happy cooking!

We’re sorry to hear about the trouble you’ve had with the WiFi Bridge and the delay in getting a response. Our support team will be reaching out shortly to help get this resolved. We appreciate your continued support.

Thanks for the kind words! We’re so glad to hear it’s been easy to use and helpful. If you ever need tips or support, we’re here for you. Happy cooking!

Thanks for the great review! We’re glad our team could help resolve the issue and go the extra mile for you. We always aim to take care of our customers, even beyond the warranty when we can. Appreciate you taking the time to share!