We're sorry to hear that! Connectivity issues can be really disruptive, especially in the middle of a session. Please reach out at [email protected] (put 'Madison' in the subject line to route to me directly) and we'll do our best to help figure out what's going on.
Madison
TheraNest by Ensora Health
S
Shaena Lawyer · 写过 1 条评价 · 已认证 · 体验于 2026-05-28 ·
★★★★★
我希望能够回溯日期……
我希望能够在登录 theranest 时回溯文档日期并拥有默认的日历周视图。
TheraNest by Ensora Health 回复2026-05-30
Thank you for sharing this! Both of those are really practical suggestions and exactly the kind of feedback that helps us improve. We'll make sure it gets passed along to the right team. If you ever have more ideas, we'd love to hear them at [email protected] (put 'Madison' in the subject line to route to me directly).
Madison
TheraNest by Ensora Health
So glad to hear it! Easy to use and easy to navigate is exactly what we're going for. Thanks for sharing!
Madison
TheraNest by Ensora Health
D
Dishawn Evans · 写过 1 条评价 · 已认证 · 体验于 2026-05-29 ·
★★★★★
它流畅且易于使用。
TheraNest by Ensora Health 回复2026-05-30
Smooth and easy, just how we like it! Thanks so much for sharing.
Madison
TheraNest by Ensora Health
B
Bruce Newton · 写过 1 条评价 · 已认证 · 体验于 2026-05-27 ·
★★★★★
易于导航以进行安排和...
易于导航安排和符号。所有东西都贴有标签并且易于访问。
TheraNest by Ensora Health 回复2026-05-29
This is exactly what we aim for! Scheduling, notes, and everything in between should be easy to find and easy to use. Really glad it's working that way for you.
Madison
TheraNest by Ensora Health
That really means a lot coming from someone with over a decade of experience on another platform! We hear you on the rescheduling and multi-session scheduling, those are areas we want to keep improving. If you ever want to share more about what would make it work better for you, we'd love to hear it at [email protected] (put 'Madison' in the subject line to route to me directly).
Madison
TheraNest by Ensora Health
This is really thoughtful feedback and we appreciate you sharing it. Finding that balance between rolling out improvements and giving users the space to feel truly comfortable is something we think about. You shouldn't feel like you're constantly playing catch up. We'd love to hear more about your experience at [email protected] (put 'Madison' in the subject line to route to me directly).
Madison
TheraNest by Ensora Health
C
Chelsea Bean · 写过 1 条评价 · 已认证 · 体验于 2026-05-07 ·
★★★★★
工单响应时间...
提交工单后等了很长时间才得到回复,2个多星期后仍未解决。缺乏与系统的整体通信。
TheraNest by Ensora Health 回复2026-05-29
We're really sorry to hear this. Two weeks without a resolution is not the experience we want for you and we completely understand the frustration. Please reach out to us directly at [email protected] (put 'Madison' in the subject line to route to me directly) and I will personally make sure your ticket gets the attention it deserves.
Madison
TheraNest by Ensora Health
L
Leroy Parr · 写过 1 条评价 · 已认证 · 体验于 2026-05-28 ·
★★★★★
功能性
该系统易于操作,功能符合预期,并且可以轻松获得帮助。
TheraNest by Ensora Health 回复2026-05-29
Easy to operate, does what it's supposed to, and help is there when you need it. That's exactly what we're going for! Thanks so much for sharing.
Madison
TheraNest by Ensora Health
m
mary jones · 写过 1 条评价 · 已认证 · 体验于 2026-05-28 ·
★★★★★
它易于使用
Theranest 对于我的业务来说很容易使用。
TheraNest by Ensora Health 回复2026-05-29
Really glad TheraNest has been a good fit for your business! If there's anything we can do to make your experience even better, let us know at [email protected] (put 'Madison' in the subject line to route to me directly).
Madison
TheraNest by Ensora Health
Thank you for sticking with us and for being so honest. We're really glad the paperwork side is working well for you and your clients, and it means a lot that you've found TheraNest to be a good fit overall. That said, the concerns around support and scheduling are ones we take seriously and want to do better on. Please reach out at [email protected] (put 'Madison' in the subject line to route to me directly) and I'll personally make sure your feedback gets to the right people.
Madison
TheraNest by Ensora Health
有时我无法登录 Theranest。其他时候,我可以登录并转到客户端表单,然后屏幕会变成空白并冻结。每次发生这种情况时,我都会点击 X 并重新登录。这需要付出一些努力才能让网站做出明显的响应。这是令人沮丧且浪费时间的。
TheraNest by Ensora Health 回复2026-05-29
We completely understand the frustration and we're sorry you're dealing with this. Having to log in multiple times just to get to a client form is not the experience we want for you. We'd really like to get to the bottom of what's causing this. Please reach out at [email protected] (put 'Madison' in the subject line to route to me directly) and I'll personally make sure the right team looks into it.
Madison
TheraNest by Ensora Health
Making the assessment and diagnosis process simpler is something we put a lot of thought into, so it's great to hear it's making a difference. Thanks for sharing!
Madison
TheraNest by Ensora Health
So glad the documentation features are working well for you! The dropdown options in each section are designed to make thorough documentation as quick and painless as possible. Really appreciate you taking the time to share this.
Madison
TheraNest by Ensora Health