TheraNest by Ensora Health

We're really sorry to hear about your experience and we understand how frustrating this situation must be. Not receiving a meaningful response after multiple attempts to reach us is not acceptable and we want to make sure this gets the attention it deserves. Please reach out at [email protected] (put 'Madison' in the subject line to route to me directly) and I will personally make sure the right people are looking at your account and your refund request as a priority. Madison TheraNest by Ensora Health

Prompt and considerate is exactly what we strive for! Thank you so much for sharing. Madison TheraNest by Ensora Health

Thank you for sharing this and we're truly sorry the off-boarding process was such a frustrating experience. Navigating data removal should never feel this difficult, and we understand how concerning it must have felt not to have clear answers right away. This is not the experience we want for anyone leaving our platform. Please reach out at [email protected] (put 'Madison' in the subject line to route to me directly) and I will make sure your concerns are taken seriously and addressed by the right people. Madison TheraNest by Ensora Health

We're really sorry to hear about your experience. This is not the standard we hold ourselves to and we take every concern here seriously, from the support response times to the subscription terms. We'd genuinely like the opportunity to make this right. Please reach out at [email protected] (put 'Madison' in the subject line to route to me directly) and I will personally make sure your concerns are heard by the right people. Madison TheraNest by Ensora Health

So far, so good is a great start! We're glad you've felt the willingness to help and we're here whenever you need us. If there's anything we can do to make your experience even better, let us know at [email protected] (put 'Madison' in the subject line to route to me directly). Madison TheraNest by Ensora Health

Thank you so much for this thoughtful review! We know learning a new system takes time, and we're really glad our support team and resources have made that process smoother. It means a lot to hear that TheraNest is saving you time on the administrative side. That's exactly what we're here for. Wishing you and your practice all the best! Madison TheraNest by Ensora Health

We're sorry to hear your support experience hasn't felt the same lately, and we completely understand the value of talking with a real person when you need help. The good news is that our live support team is available 24/7 at 877-288-5583, and we want to make sure you're getting connected to them when you need it. If there's anything we can do to make your experience even better, let me know directly by sending an email to [email protected] (put 'Madison' in the subject line to route to me directly). Madison TheraNest by Ensora Health

Thank you for the feedback. Visibility and the ability to print complete client information are important. If you'd like to share more detail, please email [email protected] (put 'Madison' in the subject line to route to me directly). Madison TheraNest by Ensora Health

We're so glad TheraNest is making navigation and documentation feel effortless, that's exactly what we aim for. Thank you for taking the time to share your experience! Madison TheraNest by Ensora Health

Thank you so much, really glad you're enjoying it! Madison TheraNest by Ensora Health

Thank you for sharing this. Feedback from clinicians is especially important to us and we hear you that the recent changes haven't felt like an improvement on your end. That's not something we take lightly. Please reach out at [email protected] (put 'Madison' in the subject line to route to me directly) and I'd love to make sure your feedback gets in front of the right people. Madison TheraNest by Ensora Health

Really glad it's been easy to use! We'd love to look into the calendar glitches you've been experiencing. Reach out at [email protected] (put 'Madison' in the subject line to route to me directly) and we'll see what we can do. Madison TheraNest by Ensora Health

No complaints is music to our ears! We're glad TheraNest has been able to cover so much ground for you, from notes and scheduling to secure messaging and telehealth. Thanks for sharing! Madison TheraNest by Ensora Health

Such a time saver, right? We're glad that feature is making your workflow easier! If there's anything we can do to make your experience even better, let us know at [email protected] (put 'Madison' in the subject line to route to me directly). Madison TheraNest by Ensora Health

Really glad the platform and support have been easy to work with! That's a fair point on the AI services, more guidance for newer features is something we want to keep improving on. If you ever need help in the meantime, don't hesitate to reach out at [email protected] (put 'Madison' in the subject line to route to me directly). Madison TheraNest by Ensora Health

We're really glad the notes section is working well for you! And we hear you on the time it takes. That's actually a big reason we built in the AI note assist feature, to help you capture the detail you need without it eating up your whole day. Worth checking out if you haven't already! Thanks for sharing. Madison TheraNest by Ensora Health

Easy and intuitive, that's the goal! Thanks for sharing. Madison TheraNest by Ensora Health

We love hearing this! We're so glad the AI features are making note writing easier and more professional for you. That's exactly what we had in mind. Thank you for the kind words! Madison TheraNest by Ensora Health

We're sorry to hear that! Having to retype work after a shutdown is really frustrating and not something you should have to deal with. Please reach out at [email protected] (put 'Madison' in the subject line to route to me directly) and we'll see what we can do to get that sorted out for you. Madison TheraNest by Ensora Health