We appreciate you noticing! We're always working to make things better and it's great to hear it's making a difference. If there's anything else we can do to improve your experience, let us know at [email protected] (put 'Madison' in the subject line to route to me directly).
Madison
TheraNest by Ensora Health
We are so sorry you've been dealing with this without the support you need. You're right that claim rejection error messages can be confusing and you should not have to figure them out alone. Please reach out at [email protected] (put 'Madison' in the subject line to route to me directly) and I will personally make sure you're connected with someone who can walk through the errors with you, explain what they mean, and help get those claims accepted.
Madison
TheraNest by Ensora Health
Getting comfortable with any new system takes a little time and we're glad it's been smooth sailing since! If there's anything we can do to make your experience even better, let us know at [email protected] (put 'Madison' in the subject line to route to me directly).
Madison
TheraNest by Ensora Health
We're really sorry to hear this. Missing notes, clients not receiving appointment reminders, and not being notified of 90 day treatment plans are all serious issues that directly impact your practice and your clients, and we completely understand the frustration. This is not the experience we want for you and we want to get to the bottom of it. Please reach out at [email protected] (put 'Madison' in the subject line to route to me directly) and I will personally make sure you're connected with the right people to work through each of these issues with you.
Madison
TheraNest by Ensora Health
A
Andrea Cook · 写过 1 条评价 · 已认证 · 体验于 2026-05-13 ·
★★★★★
帮助我的代表拿了...
帮助我的代表花时间深入研究并真正理解了问题,然后提出了一个简单的解决方案。
TheraNest by Ensora Health 回复2026-05-29
This is so great to hear! Taking the time to truly understand a problem before jumping to a solution is exactly the kind of support we strive for. We'll make sure the rep knows their hard work didn't go unnoticed. Thanks for sharing!
Madison
TheraNest by Ensora Health
Most user-friendly on the market, we'll take it! So glad TheraNest has been a great fit for managing your clients and keeping everything organized. Thank you for sharing!
Madison
TheraNest by Ensora Health
T
Thomas Broyles sessions via Zo · 写过 2 条评价 · 已认证 · 体验于 2026-05-28 ·
★★★★★
易用性和重要性……
电子记录的易用性和重要性
TheraNest by Ensora Health 回复2026-05-29
Easy to use and built around what matters most — secure, reliable electronic records. Thank you for sharing!
Madison
TheraNest by Ensora Health
This is great to hear! Clear prompts that guide you through the process are something we put a lot of care into, so it means a lot to know it's making a difference. Thanks for sharing!
Madison
TheraNest by Ensora Health
Thank you for the detailed feedback! We're glad the changes have been a step in the right direction overall. The slowdowns, freezing, and rescheduling glitches you're experiencing are not things we want you dealing with and we'd love to look into what's going on. Please reach out at [email protected] (put 'Madison' in the subject line to route to me directly) and we'll see what we can do to get those sorted out for you.
Madison
TheraNest by Ensora Health
C
Connie Gray · 写过 1 条评价 · 已认证 · 体验于 2026-05-28 ·
★★★★★
TheraNest 用户友好。
TheraNest by Ensora Health 回复2026-05-29
Really glad to hear it! If there's anything we can do to make your experience even better, let us know at [email protected] (put 'Madison' in the subject line to route to me directly).
Madison
TheraNest by Ensora Health
This made us smile! Knowing that the schedule is clear, detailed, and actually helping you do your job better is exactly what we're going for. We'll keep it up! Thanks so much for the kind words.
Madison
TheraNest by Ensora Health
Really glad to hear it! If there's anything we can do to make your experience even better, let us know at [email protected] (put 'Madison' in the subject line to route to me directly).
Madison
TheraNest by Ensora Health
L
Leathia · 写过 3 条评价 · 已认证 · 体验于 2026-05-25 ·
★★★★★
没有发现任何问题。
TheraNest by Ensora Health 回复2026-05-29
That's exactly what we like to hear! Thanks so much for sharing.
Madison
TheraNest by Ensora Health
Thank you for bringing this to our attention! We're really sorry you and your clients had to go through that — having to re-collect credit card information is a frustrating experience for everyone involved. We'd love to look into what happened to make sure it doesn't occur again. Please reach out at [email protected] (put 'Madison' in the subject line to route to me directly) and I'll make sure the right team takes a look.
Madison
TheraNest by Ensora Health
Thank you for sharing this. We hear you, and we're sorry the transition to Stripe has been such a disruptive experience. Errors and slowdowns during payment collection are the last thing you should be dealing with, and we understand how much that impacts your practice day to day. This is something we want to get to the bottom of. Please reach out at [email protected] (put 'Madison' in the subject line to route to me directly) and I'll make sure your concerns get in front of the right people.
Madison
TheraNest by Ensora Health
J
Jeff Steer · 写过 4 条评价 · 已认证 · 体验于 2026-05-23 ·
★★★★★
很棒的资源
我已经使用 TheraNest 很长时间了,发现计费很容易。
TheraNest by Ensora Health 回复2026-05-23
Long-time users mean a lot to us, so thank you! We're glad billing has been smooth and easy. If there's anything we can do to make your experience even better, let us know at [email protected] (put 'Madison' in the subject line to route to me directly).
Madison
TheraNest by Ensora Health