The Shutter Store

Hi Greg, Thank you so much for your great review. We’re really pleased to hear you had a positive experience with our customer service. We truly appreciate your support and look forward to assisting you again in the future. Kind regards, The Shutter Store Team

Hi Donal, Thank you for your review. It’s especially lovely to read your kind words about Jordan, and we’ll be sure to pass your feedback on to him— he’ll be thrilled to know he was able to help and make the experience a positive one. We look forward to helping you complete your current home and hope you’ll love the finished result just as much. Kind regards, The Shutter Store Team

Hi Dave, Thank you for your lovely review. We’re really pleased to hear that Jordan was able to support you so well and provide clear, helpful guidance with your measurements. It’s great to know her knowledge and explanations helped you feel confident in choosing the right shutters for your needs — we’ll be sure to pass your kind feedback on to her. Thank you again for choosing us. Kind regards, The Shutter Store Team

Hi, Thank you so much for your great review. We’re delighted to hear that you found both the ordering and installation instructions clear, and that you’re happy with how your shutters look. We really appreciate you taking the time to share your experience. Kind regards, The Shutter Store Team

Hi Stacey, Thank you so much for your wonderful review and for your continued support over the years — it truly means a great deal to us. We’re delighted to hear that you’ve chosen us for multiple homes and that you continue to be pleased with both the quality of our shutters and how easy they are to install. It’s especially lovely to read your kind words about our team, and we’ll be sure to pass your feedback on to Jordan — he’ll be thrilled to know he was able to help and make the experience a positive one. We look forward to helping you complete your current home and hope you’ll love the finished result just as much. Kind regards, The Shutter Store Team

Hi, Thank you for taking the time to share your experience. We’re sorry to hear that the process proved challenging, but we really appreciate your understanding and patience throughout. It’s especially lovely to hear your kind words about Mr Castro — we’ll be sure to pass this feedback on to him. We’re pleased that his patience and support made a positive difference while working through the complexities of the measurements together. While we’re sorry that a suitable fit couldn’t ultimately be achieved, we’re grateful for your recognition of the team’s efforts to find the best possible solution. Kind regards, The Shutter Store Team

Hi Pam, Thank you for your lovely review. We’re really pleased to hear that Jordan was able to help you complete your order and resolve the email issue smoothly. We’ll be sure to pass your kind feedback on to Jordan — it will be very much appreciated. Thank you for choosing us. Kind regards, The Shutter Store Team

Hi, Thank you for your review. We’re really pleased to hear that Jordan was able to help you during the ordering process. We’ll be sure to pass your kind feedback on to Jordan — it will be very much appreciated. Kind regards, The Shutter Store Team

Dear Joseph, Thank you for taking the time to share your experience, and we’re very sorry for the frustration you’ve described. We completely understand how disappointing it must be to be ready to place a large order and struggle to get the support you need. We apologise for the difficulty reaching our team and for the delays and missed call‑backs — this is certainly not the experience we want to provide. Your feedback regarding our phone system and response times has been noted and will be reviewed. One of our team will be reaching out to you directly to discuss your order and provide the assistance you need to move forward. We’d really welcome the opportunity to help you complete your order and restore your confidence in us. Kind regards, The Shutter Store Team

Hi Carl, Thank you so much for your lovely review and for choosing us again. We’re delighted to hear that both the product and customer service have continued to meet your expectations on your third order. We really appreciate your continued support and look forward to helping you again in the future. Kind regards, The Shutter Store Team

Hi Eddie, Thank you for your review. We’re really pleased to hear that you found our service courteous, our responses timely, and our team knowledgeable. We appreciate you taking the time to share your experience. Kind regards, The Shutter Store Team

Hi Jimmy, Thank you so much for your fantastic review and for choosing us again. We’re delighted to hear this is your fourth order and that our team’s checks before production continue to give you confidence in your purchases. Your loyalty and kind recommendation really mean a lot to us. Thank you for your continued support. Kind regards, The Shutter Store Team

Dear Aurelie, Thank you for taking the time to leave your review. We’re very sorry to read how frustrated you feel about the delays and communication surrounding your order, and we apologise for the inconvenience this has caused. We understand how important clear and accurate delivery information is, particularly when you need to plan around work commitments. Lead times for made‑to‑order shutters can vary and are subject to change, and we do our best to keep customers updated throughout the process. We’re sorry that, in your case, this did not meet expectations. In order to properly investigate the concerns you’ve raised — including order timelines, communication, and delivery updates — we have requested some additional information such as your order number or email address. To date, we haven’t received this, but we would genuinely welcome the opportunity to look into this fully and see how we can help put things right. Please feel free to respond to our previous request or contact our customer care team directly so we can assist you further. Kind regards, The Shutter Store

Hi Vicki, Thank you for your lovely review. We’re really pleased to hear that you found our customer service and design advice helpful. We appreciate you taking the time to share your experience. Kind regards, The Shutter Store Team

Hi Sharon, Thank you for your review. I am pleased to hear that so far it has gone well. We look forward to hearing how great the shutters look once they have arrived. Best Wishes The Shutter Store

Hi Myra, Thank you for your great review. We’re really pleased to hear that designing your shutters online was straightforward and that our verification call helped confirm measurements and answer your questions. We always want customers to feel confident before their order goes into production. We appreciate your patience during the 12–14 week lead time — we promise it’ll be worth the wait! We look forward to hearing what you think once your shutters arrive. If you need anything in the meantime, we’re always here to help. Kind regards, The Shutter Store Team

Hi Edward, Thank you for taking the time to leave us a review. We endeavour to be as transparent as possible with our lead times stating the lead time for each range on our website. We are sorry to hear you did not find this clear and we would love to have any feedback on how we could be clearer to improve our customers experience. Please email your feedback to [email protected] as we would like to review this further. We are sorry they will take longer than you anticipated but we are confident you will agree they will be worth the wait.

Hi Howard, Thank you for your kind review. We’re delighted to hear you received excellent support from our team. If you ever need anything else, we’re always here and happy to help. Kind regards, The Shutter Store Team

Hi Brian, Thank you for your lovely review. We’re so glad to hear that our team were able to go through all the details with you to make sure your new shutters matched your existing batch perfectly. Getting those details right is really important to us. It’s also great to know you found the pricing reasonable — we always aim to offer quality and value together. If you ever need anything else, we’re here and happy to help. Kind regards, The Shutter Store Team

Hi Diane, Thank you so much for your fantastic review and for choosing us again. We’re delighted to hear that every interaction you’ve had with our team has been professional and helpful, and that our advisers have been able to troubleshoot any issues over the phone with confidence and clarity. It’s also wonderful to know that your shutters have consistently met expectations and that you’re happy with the final results. That’s exactly the experience we aim to deliver every time. If there’s ever anything more we can assist with, we’re always here to help. Thanks again for your continued trust and support. Kind regards, The Shutter Store Team