The Shutter Store

Hi Holly, Thank you for taking the time to leave us a review. We're delighted to hear that you found the ordering process easy and that our team was able to provide helpful support throughout. Making the process as straightforward as possible for our customers is something we take great pride in. Thank you for choosing The Shutter Store. We really appreciate your feedback and look forward to helping you again in the future. Kind regards, The Shutter Store Team

Hi Tim, Thank you for taking the time to leave a review. We're delighted to hear that you found the callback service thorough and reassuring. We know that measuring for shutters can feel daunting, so providing our customers with confidence and peace of mind before placing their order is incredibly important to us. It's great to know that the support you received helped ensure everything was measured correctly and made the ordering process that much easier. Thank you for choosing The Shutter Store, and we look forward to receiving your shutters. Kind regards, The Shutter Store Team

Hi Kelvin Thank you for your wonderful review! We're delighted to hear that our team was able to connect with you quickly and resolve your issue right away. Providing friendly, efficient support is something we strive for every day, so it's fantastic to know that this was reflected in your experience. We truly appreciate your kind words and thank you for choosing us. If there's ever anything else we can help with, we're always here for you. Kind regards, Customer Care Team ❤️ The Shutter Store

Hi Wes, Thank you for your review. We're delighted to hear that your ordering experience has been straightforward and easy so far. We understand that the next exciting step is receiving your shutters, and we hope they'll exceed your expectations when they arrive. Thank you for choosing The Shutter Store. We appreciate your trust in us and look forward to hearing what you think of your shutters once they're installed. Kind regards, The Shutter Store Team

Hi Tracy, Thank you for taking the time to leave such a wonderful review. We're delighted to hear that Cynthia was able to support you throughout the ordering process and provide the reassurance you needed before making such an important purchase. We know how crucial accurate measurements are with made-to-measure shutters, so it's great to hear that the process went smoothly for you. It's also fantastic to know that your shutters arrived promptly and that you and your husband were able to install them successfully. Thank you for sharing your installation tip too – we're sure other DIY customers will appreciate the insight! We hope your new sunroom shutters look fantastic and bring you many years of enjoyment. Kind regards, The Shutter Store Team

Hi Michael, Thank you for taking the time to share your feedback. We're pleased to hear that you had a good experience overall and that you found our customer service and technical support team helpful throughout the ordering process. We also appreciate your comments regarding the product information and option availability. We understand how important it is to have clear dimensional details available when planning a shutter project, and we're sorry to hear that you had to spend additional time researching specifications and ultimately cancel one of your orders due to the frame size. Feedback like yours is invaluable as we continually review how we present product information and configuration options on our website. Thank you again for your balanced review and for highlighting the support you received from our team. We hope to have the opportunity to assist you again in the future. Kind regards, The Shutter Store Team

Hi Bob, Thank you for your fantastic review. We're delighted to hear that you found the ordering process easy and that our customer service team was able to answer all your questions when you called. We know how important it is to have the right information and support when ordering made-to-measure shutters, so it's great to know our team could help. Thank you for choosing The Shutter Store. We look forward to helping you again in the future. Kind regards, The Shutter Store Team

Hi Kierston, Thank you for your lovely review. We're delighted to hear that you found the ordering process easy and that our customer service team was able to provide all the answers you needed when you got in touch. We pride ourselves on making the shutter-buying journey as straightforward as possible, so it's fantastic to know that was your experience. Thank you for choosing The Shutter Store. We hope you love your shutters when they arrive. Kind regards, The Shutter Store Team

Hi Chuck, Thank you for your wonderful review. We're delighted to hear that your first shutter exceeded your expectations and gave you the confidence to return and place a second order with us. It's especially rewarding to know that you found the process easy, the quality excellent, and the installation straightforward. Thank you for putting your trust in The Shutter Store and for choosing us again for your home. We truly appreciate your repeat custom and look forward to helping you with any future projects. Kind regards, The Shutter Store Team

Hi William, Thank you for taking the time to leave us a review. We're delighted to hear that you found the ordering process easy and straightforward. We work hard to make purchasing shutters as simple as possible, so it's great to know we've achieved that for you. Thank you for choosing The Shutter Store. We appreciate your support and look forward to assisting you again in the future. Kind regards, The Shutter Store Team

Hi Tom, Thank you for taking the time to share your detailed feedback and for being a returning customer over the years. We're pleased to hear that you have been happy with your previous orders and that the ordering process continues to meet your expectations. However, we're very sorry to learn of your disappointment with aspects of your most recent order, particularly regarding the frame construction, hardware, and hinge design. We value feedback from experienced customers such as yourself, especially those who have installed multiple shutter orders and can compare products over time. Your comments have been noted and will be shared with our product team for review. A member of our team will be reaching out to you to discuss your concerns in more detail and to better understand the issues you've highlighted. We appreciate you bringing these points to our attention and hope to have the opportunity to restore your confidence in The Shutter Store. Kind regards, The Shutter Store Team

Hi Lou, Thank you for taking the time to leave us such a great review and for choosing The Shutter Store again. We're delighted to hear that you're pleased with the quality and appearance of your shutters, and it's fantastic to know that the installation process was so straightforward, even on a large tall window. Being able to complete the installation in under an hour is a testament to your handiwork. Thank you for your continued support and loyalty. We truly appreciate your repeat custom and hope you enjoy your new shutters for many years to come. Kind regards, The Shutter Store Team

Hi Michael, Thank you for taking the time to leave us a review. We're delighted to see that you had a positive experience with our customer service team. Providing helpful, knowledgeable, and friendly support is something we take great pride in, so it's wonderful to know we met your expectations. Thank you for choosing The Shutter Store. We truly appreciate your support and look forward to assisting you again in the future. Kind regards, The Shutter Store Team

Hi Jim, Thank you for your review. We're pleased to hear that our team was able to provide helpful guidance and assist with changes to your order before production. Taking the time to review orders and make recommendations where needed is an important part of helping our customers achieve the best possible result, so it's great to know that the advice you received was valuable. We look forward to your shutters arriving and hope they'll exceed your expectations. If you have any questions in the meantime, please don't hesitate to get in touch – we're always happy to help. Kind regards, The Shutter Store Team

Dear Chad, Thank you for taking the time to leave such a detailed review. We're pleased to hear that you found the shutters easy to assemble, that they look great overall, and that you're happy with the finished appearance of your windows. We also appreciate your balanced feedback and the time you've taken to highlight both the positives and the areas where you feel improvements can be made. We're very sorry to learn of the issues you encountered with the finish of some components, the delivery experience, and aspects of the information provided during the ordering and installation process. This is not the standard we aim to deliver, and we understand your disappointment, particularly given the scale of your investment. Your comments regarding product quality, packaging, labelling, instructions, website functionality, communication, and the delivery process have been noted and will be shared with the relevant teams for review. Feedback like yours is invaluable in helping us identify areas where we can improve both our products and the overall customer experience. We understand that you have also identified damage to one of the shutter panels and may require a replacement. A member of our team will be in touch directly to discuss your concerns in detail and work with you to find the best resolution. Thank you again for your honest feedback. We appreciate the opportunity to put things right and hope to restore your confidence in The Shutter Store. Kind regards, The Shutter Store Team

Hi Charles, Thank you for taking the time to leave such a wonderful review. We're absolutely delighted to hear that your shutters are still looking beautiful after 16 years! There's no better testament to the quality and longevity of our products than feedback like this. It's also fantastic to know that your DIY installation went smoothly and that you remember both the product and the service so fondly all these years later. We're pleased to confirm that we're still here and continuing to help customers transform their homes with beautiful shutters. Thank you for your continued support and for sharing your experience. It truly means a great deal to the whole team. Kind regards, The Shutter Store Team

Hi Dianne, Thank you for your review and for your continued support — it really means a lot to us that you’ve chosen to order from us multiple times. We’re sorry to hear that your latest order initially caused concern due to the revised delivery timeframe, and we completely understand how stressful this must have been given your travel and medical arrangements. That said, we’re absolutely delighted to hear about the support you received from Jordan. It’s fantastic to know they took the time to fully investigate your order, provide accurate updates, and ultimately put your mind at ease. We’ll be sure to pass your kind comments on — they’ll be greatly appreciated. Thank you again for your feedback, and we’re so pleased everything worked out in time for you. If there’s anything further we can assist with, please don’t hesitate to get in touch. Kind regards, The Shutter Store Team

Hi Frank, Thank you for your lovely review and for your continued support — it really means a lot to us. We’re delighted to hear how pleased you’ve been with your previous shutters and that you’re looking forward to your new ones. We’re confident they’ll look just as fantastic in your bedroom, and if there’s anything we can assist with in the meantime, please don’t hesitate to get in touch. Kind regards, The Shutter Store Team

Hi Susan, Thank you for your kind review. We’re delighted to hear that our team was able to support you with your measurements and provide helpful, professional service throughout each contact. We understand that adjustments can sometimes be needed, so we’re always happy to assist and ensure everything is just right for you. We really appreciate your feedback and hope to help you again in the future. Kind regards, The Shutter Store Team

Hi Rebecca, Thank you for your kind review. We’re delighted to hear that you found our website easy to navigate and that our team was able to respond to your enquiry so quickly. It’s especially great to know that the support you received was helpful and your issue was resolved straight away — exactly the level of service we aim to provide. We really appreciate your feedback and hope to assist you again in the future. Kind regards, The Shutter Store Team