Visit ThryvCustomer Relationship Management (CRM): This centralized database houses all client and lead information and engagements. It also integrates with all other Thryv features, such as the Client Portal, appointment scheduling, estimates and payments, marketing automation and more. Customer Communication:Centralize all of your conversations in one inbox with Thryv, including Gmail, webchat, Google Business Messages, Facebook Messages, Instagram DMs, email, text and more. Online Scheduling:Allows clients to book an appointment from the business’s website or the Client Portal, and syncs with the business and staff calendars instantly. Appointment reminders are sent automatically through email or text.Free DemoEstimates, Invoicing and Payments:Users can manage the entire quote through payment process including accepting payments through a variety of payment processing services, including ThryvPay.Online Listings:Once a business uploads its information, such as address, hours, phone number, etc., Thryv automatically updates the business’s listings across the internet, so wherever customers are looking, they will always find up-to-date, accurate information.Reputation Management:Businesses can capture online reviews in real time and respond immediately to ensure their reputation is always intact.Social Media Management:Users can pre-schedule social media posts and manage comments and incoming questions without ever having to leave the Thryv dashboard.
以上内容由商家自行提供，未经平台核实。Thryv（thryv.com）在 OK.one 的综合评分为 2.4 分（满分 5 分），基于本站收录的 101 条用户评价，属于商业服务分类，口碑较差。63% 的评价为 1 星，差评比例偏高；商家回复了 97% 的差评；近 12 个月新增 91 条。数据最后更新于 2026-09-04。
Most reviewers were unhappy with their experience overall. Customers frequently struggled with confusing contract terms, recurring subscription renewals, and unexpected charges that felt extremely difficult to cancel. Many people also reported poor communication, a complete lack of follow-through, and entirely unhelpful support when attempting to resolve ongoing billing complications or technical problems. Some reviewers were happy with their onboarding experience and found specific staff members to be very supportive. Other consumers truly appreciated the detailed guidance and professional assistance provided during the initial setup phase, which successfully made exploring the platform much easier and considerably more manageable for their growing small businesses.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。The whole team at Thryv has been excellent to work with. They are professional, engaged and knowledgeable. The whole process has been seamless.
Thank you so much for this review, Christine. We’re really glad to hear that your experience with our team has felt seamless. If there’s anything else me or the team can help you with as you continue growing, we’re right here for you.
I have been trying to cancel our business yellow pages for two years. They say okay and then renew it anyway. I'm sick of paying for something I don't want. Then they lie and make excuses how it's my fault I didn't cancel before it was printed. It prints once a year how could I not have been on time when it was two years ago
Thank you for bringing this to our attention, Jeanne. That’s not the experience we want for any of our customers. I've located your account and we’ll be reaching out to you to help sort this out. We want to make sure you feel heard and that everything is handled correctly moving forward. More to come soon. Thanks!
I’m posting this review to warn other small business owners about my experience with Thryv. We signed up hoping for clear marketing support, better organization, and consistent results. Instead, we ended up with confusion, poor communication, and a major loss that directly impacted our business. During the process of merging our Google listings—something Thryv was actively involved with—we lost over 40 legitimate Google reviews that we had worked hard for. Those reviews are critical for a small business like ours, and once they disappeared, there was no real urgency, solution, or accountability from Thryv to get them restored. On top of that, throughout our time with them, we struggled to get clear answers on what was actually working in our marketing. We weren’t pushed toward Facebook or Google specifically, but the overall guidance was vague, and the results were inconsistent. We kept asking for clarity, better reporting, and a stronger strategy, and we never felt like we got transparent or actionable information in return. As a small business, every review and every marketing dollar matters. Losing reviews and not having clear insight into what our advertising was doing was incredibly frustrating, and it ultimately made the service feel like more work, not less. If you're considering Thryv, be cautious. Ask very direct questions about how they handle Google Business Profiles, how they protect your existing reviews, and what kind of concrete reporting and accountability you can expect. Our experience was disappointing, and I hope this helps another business avoid the same issues.
Thank you for taking the time to share this. I’m really sorry to hear about your experience because we understand how important your Google reviews and clear marketing guidance are. We’ll be requesting your contact information through Trustpilot so me and the team can connect with you directly and work toward a resolution. We appreciate you bringing this to our attention and we’re committed to helping resolve it.
Best decision I made for my business. I am so glad I made the decision to let the people at Thryv do what they do best.
Thank you so much for sharing this! Hearing that choosing Thryv was one of the best decisions for your business truly means a lot to us. We’re so glad you trusted us to support you, and it’s our goal every day to make things easier, more organized, and more successful for you. Much more to come!
The Thryv marketing team is keeping in constant contact and have been able to alleviate some of the issues I was facing with my Google Profile.
Thank you so much for the feedback, Michael! We’re really glad to hear our team has been in close contact and able to help clear up the issues you were experiencing with your Google Business Profile. Keeping things running smoothly on Google is a huge part of driving visibility, so it’s great to know you’re already seeing improvements. Let's keep it going!
In my opinion, Thryv looked great at first. When I met with one of their sales reps, I was genuinely impressed by what they showed me and felt confident enough to sign a six-month contract. I truly believed it would make running my business easier. Once I started using the platform, however, my personal experience went downhill fast. I found that it didn’t work intuitively with my existing marketing tools and seemed far more limited than what I already had in place. Instead of saving time, I felt like I was spending just as much effort juggling Thryv and my other systems. From my perspective, the product simply didn’t live up to the pitch I was sold on. I personally felt like I wasted money on something that didn’t meet my needs or expectations. In my opinion, the long contract felt more like a way for Thryv to secure income while continuing to develop its platform — almost like funding an unfinished product. To be clear, this is just my personal experience, but I won’t be using Thryv again. I didn’t feel supported as a customer, and the product didn’t deliver the value I was promised. My honest advice: do your homework and test thoroughly before signing anything long-term.
Thank you for taking the time to share your experience with us. I’m really sorry to hear that things didn’t align with what you were expecting after the demo. We always want businesses to feel supported, confident, and fully set up for success with Thryv, and it’s clear we fell short for you here. I’m going to request your information through Trustpilot so I can learn more about what happened and see how I can help.
BEWARE! They deducted 4 payments out of my checking account & one off of my credit card for the same account, same month! So, I made 5 payments for one month of service. I sent proof that they stole my money multiple times, and nothing was done. This company is very poorly ran, and their accounts department is useless to say the least! They are refusing to credit me, and I am refusing to pay them, so this could get interesting...
Hi there, J D. I’m really sorry to hear this has been your experience. This absolutely isn’t the experience we want anyone to have. I’d love to help get this sorted out quickly. When you can, please share your business name and the best email or phone number on your account so I can request your billing details and have our team review the charges right away. Thank you for bringing this to our attention, more to come soon.
RUN from this company! I signed a 3 month agreement and they continued to bill me for 6 months and argued about my contract being 6 months. They did absolutely nothing for me. My office number was wrong online & they could not even fix that. They asked me to contact he web admin to help. I was paying them to do this. LOL *WHAT A TOTAL SCAM**
I’m really sorry to hear about your experience, that’s definitely not what we want for any of our clients. I’d love to take a look into your account to understand what happened with your billing and website updates. Please reach out to me directly at [email protected] or give us a call at 844-239-THRY (8479) so we can get this resolved for you.
Absolutely the WORST trash company to ever exist. I was hired as a painting contractor by an absolutely horrible human being by the name of Gary Hall. After some discussion, he offered his services through Thryve to build me a website. He gave me some rough estimates of what the cost would be and I agreed to give him a LARGE discount to stain and seal his front and rear concrete pads, his entire back and front fence and safety gates, his porch chairs/furniture and his front door, as well as a few other small ticket items. Three quarters of the way into the project he told me didn't want to pay the extra amount to seal the concrete driveway and back patio pad. I gave him a quote for AT COST on materials, providing receipts for everything used, and gave him my labor at a 40% markdown per hour, which mind you, is practically my entire profit margin once you factor in paint and stain, all the materials, labor costs to pay my guys, etc etc. I warned him that not sealing a freshly stained concrete driveway would have severe ramifications. Not even 24 hours later, his punk ass silver spoon fed child drove his huge H2 hummer on the driveway and it pulled up the stain, it made bad tire marks, it was NOT good. I had to hand sand it down and touch it up, which I didn't charge a cent to do. I come to find out he paid some handyman to seal it because he realized what a massive F up he had made. This is down the road after we had parted ways because of what happened with his company, which I will now explain in detail: The first red flag when Thryve was building my website was that it took FOUR people to do it. I was given a 1st draft by a guy named Andrew, that Gary referred to as "extremely talented". His rough draft of my website looked like he got drunk, lost a bet and had to make it in MS paint. Different sized fonts, stock getty images of what looked to be a 60 year old burnout father fingerpainting in his living room after losing his kids and being divorced by his wife, pictures of people painting in denim jeans with not a SPOT of paint on them, rolling out of a bag with a piece of plastic under it for "protection". The thought of someone doing this and thinking "wow, this looks awesome" seems like an impossibility because it looked horrible. Spelling errors every few sentences, they even used pictures from another painting contractors ACTUAL WEBSITE and crudely pasted them into my website. Unbelievable. So I tell Gary, YO wtf is going on here? Is this a professional? Why would you hire someone who has no idea what he's doing?" Gary immediately apologizes profusely, laughing, "haha wow he sure screwed this up!" Flaming his own representatives work worse than I had. But.....he reviewed it before sending it to me, so.....? It made no sense. Rinse and repeat this exact situation 3 more times. By the time I was done pulling all of my hair out, it had been escalated to the "lead design team executive officer". Fancy way of saying "the only dude who we hired that is actually somewhat qualified". Finally, I was given something that looked presentable, and it did. It looked okay, I was happy. Until the price came. They had charged me upwards of $1,000 just to BUILD the website. I thought: Okay, WHATEVER. I'm this far in, I just want to get it over and done with. 3 weeks later I get a call saying my card declined for my "monthly subscription"....wait....what? "But Gary, we agreed on a discounted ONE TIME PRICE to build me a website." They tried to tell me on top of the website cost, I would have to pay 500 a month to use their proprietary site they built, basically strong arming me. And the $500, what all did it entail? They sold it as an all in one package. Website management, social media uploads, coupons and more! Right? Wrong. They did the same thing as the website, posted stock images, ludicrously phoney "posts" on my Facebook business page that were just so cardboard and fake it made my eyes BLEED, saying stupid nonsense they found off google searches, posting pictures of work that WAS NOT MINE, posting people painting that WERE NOT ME. I was DISGUSTED. I felt ROBBED. I talked at length with every single higher up in the company until I came to the sad realization that the entire company was run by incompetent thieving "yes men" who had NO IDEA WHAT THEY WERE DOING. They threatened me, told me that I needed to take down my website if I wasn't going to pay them 500 f'ing dollars a MONTH for NOOOTHING. These people are disgusting, inept GANGSTERS. I gave Gary Hall over $1,500 off cost for all the work I did and ended up with ZERO. In response to Thryve's response: GO F*** YOURSELF
We’re truly sorry to hear about your experience, Tyler. What you’ve described isn’t reflective of how we do business or how we want any client to feel. We take these types of concerns seriously and would like to review the details directly so we can better understand what happened and make sure it’s addressed appropriately. Please connect with me directly at [email protected] with your contact information and I'll look into this and help right away. Thanks for your partnership!
Convoluted processes and service staff are combative. You spend an hour on calls being transferred to request a cancellation and a year later get a bill and a whole host of attitude like they are doing you a favour for "waving the fees" you apparently owe. They also try to argue you never cancelled despite having moved providers and there being evidence of doing so in other areas like the hosting.
Hi there, I’m really sorry to hear about this. That’s far from the level of service we strive to provide and not how we want any of our clients to feel. I’ll request your details directly through Trustpilot so we can review what happened and work to get this resolved quickly. Thanks so much for sharing your feedback.
Jamie Steffans is what has made this experience so great. She provides great reviews of Thrvy's tools available to me.
Love hearing this! Jamie really is amazing, can’t wait to share this with her! She’s all about helping businesses get the most out of Thryv’s tools. Thanks so much for sharing and for being part of our Thryv fam!
Don't use this company. Falsely billing me under 2 different accounts. The are Billing me under Dex Yp and Thryv. They are Billing me the exact amount on both accounts. However, they are using 2 different account numbers. I have sent them my paid in full account printout given to me by Dex Yp and they continue to insist I owe them also. I have only had one account for years. Took statements to an attorney and he agrees there's fraud. How many unsuspecting other customers are they doing this to. The need to be investigated by the state attorney general., that's where I am headed next. Beware of these 2 companies.
We’re very sorry to hear about your experience, Kristy. I’ve located your account and will be reaching out directly to review the details and help. More to come soon. Thanks!
The hands-on personal attention to MY needs has been so helpful. Everything is explained to me in language that is understandable for my not-so-advanced level of technology. I love that I can call in with a question and get an immediate response. I would definitely recommend Thryv, 100%.
We love hearing this, Barb! Can't wait to share this with Debbie! Our goal is to make technology simple and approachable, while giving every business owner the personal attention they deserve. Knowing you feel supported and confident using Thryv means we’re doing our job right. Thank you for recommending us! 🌟
Everyone I have worked with has been great. They helped me through all the problems that I had.
We’re so glad to hear that! Can't wait to tell Alisha! Our team is all about making things easier for business owners, so knowing we helped you work through challenges and keep things running smoothly means a lot. That’s exactly the value we want to bring. Much more to come!
I was very impressed with Jesse Barger and Damita Hill. They both made the needle move. I recommended another lead to them and they are very impressed by their efforts and diligence to move the needle. My last developer totally ignored my expectations and I had to try another company out of reluctance. However Jesse Barger contacted me several times and I decided to give it a try. I am now very impressed! So 5 Stars plus I will recommend to my other colleagues.
We love hearing this! Jesse and Damita are incredible, and we’re so glad their dedication made such a positive impact for you. Can't wait to share this with them! Thank you for the 5-star review and for recommending us to others, it means the world to our team!
Do not use this company. I have been a client for several years. For the past few months they have hassled and wasted my time saying I have an overdue invoice. I prove to them I don’t and they apologize and then the same harassment starts over the next month. I asked for my service to be cancelled and they want to book a time. No cancel my service please. It is awful how poorly run their business is.
We’re sorry to hear about your experience, Rachael. This isn’t the level of service we aim to provide, and we’re looking into it right away. Our team will be in touch directly to resolve this as quickly as possible.
I have been building websites for over 8 years from custom vanilla HTML PHP React Wordpress Duda, I have seen it all. I can tell you with aggressive professional authority this platform is the worst software I have ever used in my life. Hard to customize , useless menus and changes the most random things that I didn't even touch. I have an ethical responsibility as an Engineer to urge you not to use this. THESE PEOPLE SHOULD BE DEEPLY ASHAMED.
We’re sorry to hear about your experience and that Thryv didn’t meet your expectations. We take feedback like this seriously and want to learn more. I wasn't able to find an account with your name. We’ll be reaching out through Trustpilot to get your details so we can better understand what happened and see how we can help.
Do not use this company. We paid them enormous fees monthly to help us get our addresses correct online then when we cancelled they changed them all back to the wrong addresses. Not worth the money, one big scam.
Thank you for your feedback, Vicky. When you requested to cancel, you shared how much you enjoyed using Thryv and Command Center for social posting, so we were surprised to see this review. We’ve located your account and will be reaching out shortly to make sure we’re not missing anything and to see how we can help. Thanks!
Set up was fast, however I had no access to any of the analytics so had no idea what i was being charged for or if the ads were even working. That went on for months then I got sick of chasing up so requsted a refund and cancellation to which i was denied but no basis for that decision explained. Im still chasing it up now. Funny though cos the SAME thing happened when i signed up with them in 2010 and i got charged for online but never showed up in searches. they gave us a debt with an agency.
Thank you for taking the time to share your experience, Dani. We’re really sorry to hear about this, especially if this feels like a repeated issue. That’s not the experience we aim to achieve. We’ll be requesting your contact information through Trustpilot so someone from our team can connect with you directly to help. Thank you for your partnership!
They increased my monthly charges without notice two months in a row, and added an additional charge during a monthly term period without notice or authorization. Substantial price increases and unauthorized mid term charges without warning caused me to find a much more competitive service. Upon canceling prior to the end of a monthly term, they canceled support immediately buy continue to try to charge for an additional month of website hosting, now stating my account is past due. All of customer service explanations are boilerplate answers. Terrible company when you want to discontinue. Will never use this company again in the future and will never recommend it either.
Hi there and thank you for taking the time to share your experience. I'm sorry to hear that your billing and cancellation process didn’t go as expected. I do see that your cancellation has already been processed, but if there's anything I can do to help clarify charges or support you further, please don’t hesitate to reach out. We appreciate your past business and truly regret that we weren’t the right fit for your needs.
共 101 条符合条件的评价
Hibu
Thirmik
Podium
Marketing 360®
Townsquare Interactive
HighLevel
Scorpion
Surefire Local