Thryv

Thank you for sharing your feedback, Anthony. We’re sorry we may have missed the mark and understand your concerns around communication and expectations. In reviewing your account notes it looks like everything has since been resolved but if you need anything further, we’re always here to help.

Hi there, Wayne. We’re really sorry to see this. We do want to clarify that Thryv is a software and business services platform. We do not sell or ship printers, paper, or physical products directly. It’s possible there may be some confusion with another company.

Thanks so much for the kind words. We’re thrilled to hear you had such a great experience and enjoyed the variety of amenities. It’s always our goal to create a welcoming environment, and we’ll be sure to pass your shoutout along to Lauren. If there’s anything we can ever help with, we’re always here for you.

We’re really sorry to hear this was your experience. That’s not the outcome we want for any client. Performance can depend on many factors like budget, competition, and timing, and we always aim to be transparent about what’s needed to move the needle. We’d appreciate the chance to review your account and talk this through directly. I'll touch base with you via Trust Pilot to get your contact info and help.

Thank you so much for sharing this, Kayla, Meredith will be thrilled to hear it. We love being hands on and making sure you always feel supported. We’re grateful to work with you.

Thanks for sharing your feedback, Ryan. We’re really sorry to hear about your experience. That’s not the experience we want anyone to have. We’d like to look into this further and understand exactly what happened. I’ve requested additional details through Trustpilot so we can review the account, billing timeline, and resolution steps more closely and help make this right. We appreciate you taking the time to share this and hope to connect soon.

Thanks for taking the time to share your experience, Carl. We definitely want to review what happened with the cancellation timing, account access, and the charges you mentioned so we can make this right. To do that, I’d appreciate the chance to look into your account directly. If you’re open to it, please reach out to us through Trustpilot with your preferred contact information, or reply to this review so we can connect and investigate further. Our goal is always transparency and fair resolution, and I’d love the opportunity to personally help resolve this for you. Thank you again for raising this and for giving us the chance to address it.

Thank you so much for sharing this. We’re thrilled to hear about your experience working with Meredith and that she was able to support your vision so thoughtfully. Helping bring our clients’ ideas to life and making sure their online presence reflects their business is exactly what we strive for. We’ll be sure to share your kind words with Meredith, as feedback like this means a lot to our team. We appreciate your trust in us and look forward to continuing to support your success.

Thanks for sharing your feedback, Mikel. I’m sorry to hear the cancellation process felt frustrating. That’s not the experience we aim to provide. Our terms, including notice periods, are outlined in the agreement at signup. That said, we’re happy to review your specific situation to confirm everything was handled correctly. We’ll reach out via Trustpilot’s private messaging to request your information so we can review your account details and assist further.

Thank you for sharing your feedback, Iris. We take claims regarding cancellations, contracts, and billing very seriously, and we absolutely want to review the documentation you referenced so we can fully understand what occurred. This is far from the experience we look to accomplish. To do that securely and accurately, we’ll request your contact info via Trust Pilot. We appreciate you bringing this to our attention and giving us the opportunity to look into it further.

Thanks for taking time to connect with us, Raymond. Claims related to account management changes, communication gaps, and refund processing are taken seriously, and we want to review exactly what occurred on your account. To do that properly and securely, we’ll need to review your details directly and confirm the status of the refund you mentioned. We’ll be reaching out through Trustpilot’s private messaging to request your contact information so we can investigate this further and ensure it’s reviewed by the appropriate teams. We appreciate you bringing this to our attention and giving us the opportunity to look into it.

Thank you so much for this feedback, PeakWave. We’re thrilled to hear the onboarding experience stood out and that Business Center has been easy to use. Welcome to the Thryv =family, we appreciate your review.

Hey there, Mark. That’s never the experience we want for a long standing business owner, especially one with a strong reputation like yours. Our approach is never set it and forget it, and we’d welcome the opportunity to review performance together and talk through what may have gone wrong. We'll reach out via Trust Pilot for contact info so we can help further.

Thank you for sharing your experience, Jessica. We’re glad to hear our team was helpful and that everything felt seamless, including the cancellation process. We appreciate you taking the time to leave this feedback.

Hi there Ray and thank you for sharing this with us. I’m really sorry to hear how challenging this has been. This isn’t the experience we want for any of our clients. We’re requesting your contact information through Trustpilot so we can review your account and help. Thanks again for bringing this to our attention. More to come soon.

We’re really sorry to hear about this experience, Ruben. That’s not the level of accuracy or communication we expect for our clients. Advertising details and service alignment are critical, and we take concerns like this seriously. We’d appreciate the opportunity to review the account setup and contract terms directly to ensure everything is clear and resolved appropriately. We'll reach out via Trust Pilot to help further.

Hi there, thanks for taking the time to share this with us. I was able to locate your account and we’ll be reaching out soon to help get everything sorted. We appreciate you bringing this to our attention and we’re committed to making this right for you. More to come soon.

Thank you so much for sharing this, Nancy. We love hearing how supported you feel. Kelly really is amazing and it means a lot to us that her patience and knowledge helped make building your marketing strategy an enjoyable experience. If there’s anything else you want to explore or any ideas you want help bringing to life, we are always here for you.

Thank you so much for taking the time to share this, Matthew. We’re really glad to hear how well supported you felt from your first conversation with Meredith all the way through implementation. She’s incredible at understanding what matters most to each business and it means a lot that her approach made you feel heard and not pushed. Our team will be thrilled to hear your feedback too. We know juggling setup while running a small company can be intense, so we always try to meet you where you are and guide you through it at a pace that works. Glad to hear we hit the mark here! If there’s anything else me or the team can help with as you continue to grow, we’re always here for you.

Thank you so much for sharing this, Marie. We love hearing how supported you feel. Our team works hard to make sure you can always reach a real person quickly, whether it’s by phone or on a Zoom call when you need a little extra help. I’m also happy to hear Marco has been such a great partner for you. He really cares about making sure you have the right tools and tips to grow your business. If there’s anything else me or our team can help with, we’re always here for you.