Visit ThryvCustomer Relationship Management (CRM): This centralized database houses all client and lead information and engagements. It also integrates with all other Thryv features, such as the Client Portal, appointment scheduling, estimates and payments, marketing automation and more. Customer Communication:Centralize all of your conversations in one inbox with Thryv, including Gmail, webchat, Google Business Messages, Facebook Messages, Instagram DMs, email, text and more. Online Scheduling:Allows clients to book an appointment from the business’s website or the Client Portal, and syncs with the business and staff calendars instantly. Appointment reminders are sent automatically through email or text.Free DemoEstimates, Invoicing and Payments:Users can manage the entire quote through payment process including accepting payments through a variety of payment processing services, including ThryvPay.Online Listings:Once a business uploads its information, such as address, hours, phone number, etc., Thryv automatically updates the business’s listings across the internet, so wherever customers are looking, they will always find up-to-date, accurate information.Reputation Management:Businesses can capture online reviews in real time and respond immediately to ensure their reputation is always intact.Social Media Management:Users can pre-schedule social media posts and manage comments and incoming questions without ever having to leave the Thryv dashboard.
Most reviewers were unhappy with their experience overall. Customers frequently struggled with confusing contract terms, recurring subscription renewals, and unexpected charges that felt extremely difficult to cancel. Many people also reported poor communication, a complete lack of follow-through, and entirely unhelpful support when attempting to resolve ongoing billing complications or technical problems.
Some reviewers were happy with their onboarding experience and found specific staff members to be very supportive. Other consumers truly appreciated the detailed guidance and professional assistance provided during the initial setup phase, which successfully made exploring the platform much easier and considerably more manageable for their growing small businesses.
Please don’t go with these guys, it’s a poorly run company, Im saving you time and money, use someone else for Google ads and directories or learn to do it all yourself, they only really offer a couple of directories that are useful with google rankings, but can’t even deliver on that, just stay away, I’d almost go as far as calling what they offer a scam
Thryv 回复2026-07-08
Thank you for sharing your feedback. We're sorry to hear about your experience and understand your frustration.
This isn't the experience we strive to provide, and we'd like the opportunity to better understand what happened. We'll be reaching out to you through Trustpilot to help identify your account, review your concerns, and see how we can help.
We appreciate you taking the time to share your experience and hope to have the opportunity to speak with you soon.
Matt Daly and Katie Hyland were great at teaching and leading me through the marketing centre website. Matt was extremely helpful in highlighting the need to increase my business's online presence. They were great at helping me develop strategies to grow my business. Thanks so much, Jenny Prater
Thryv 回复2026-07-08
Thank you, Jenny, for your wonderful feedback! We're excited to hear that Matt Daly and Katie Hyland provided a great experience and helped you navigate Marketing Center with confidence.
We'll be sure to share your kind words with Matt and Katie. Thank you for choosing Thryv, we're excited to be part of your business growth journey!
A big thank you to Matt & Virginia for getting me all setup. They did a fantastic job. The system is easy to use and has made our scheduling so much easier. Having the ability to manage our socials and analytics from one place ensures we are more efficient with response time to customers.
Thryv 回复2026-06-29
Thank you for your kind words! We're thrilled to hear that Matt and Virginia made your onboarding experience a great one. It's awesome to know Thryv is helping simplify your scheduling while giving you one place to manage your social media and customer interactions. We appreciate you sharing your experience and are excited to be part of your business's continued success!
WE CANCELED OUR ACCOUNT WITH THEM IN MARCH. THEY SAID FOR US TO PAY THEM $272.50, WHICH WE DID. NOW IT IS JUNE AND THEY ARE STILL SAYING WE DID NOT PAY THEM THE MONEY. WHICH I HAVE SENT THEM A COPY OF THE INFO FROM THE BANK AND THEY STILL CANT FIND IT.
Thryv 回复2026-06-29
We're sorry to hear about your experience and understand how challenging this must be. We'd like the opportunity to look into this further and help resolve the payment discrepancy. I'll be reaching out via trustpilot so our team can review your account and work toward a resolution. Thanks!
We've had a great experience with Thryv and are very happy with our upgrade to Marketing Centre Pro. Matt Daly made the onboarding process seamless and was incredibly helpful in getting us up and running. A special thanks as well to Megan Khoury for introducing us to Thryv and helping us find the right solution for our business. We really appreciate both of you going the extra mile to make us feel comfortable and confident with everything. The platform has been a great addition to our operations, and we're really enjoying all the features. Highly recommend!
Thryv 回复2026-06-22
Hi Sabrina, thank you for taking the time to share your experience! We're thrilled to hear that Marketing Center has been a great addition to your business and that the onboarding process was seamless. We'll be sure to share your kind words with Matt and Megan, they'll be delighted to know they made such a positive impact. Helping small businesses find the right solutions, feel confident using our platform, and continue to grow is exactly what we're here for. Thank you for choosing Thryv and for your recommendation!
Very disappointed with Thryv/Yellow Pages advertising service.
A sales representative (Tushar Mala) came to us and promised results, and we were told that if the advertising did not work, a refund could be arranged. After spending more than $1,350 and running the campaign for over a month, we received ZERO calls and ZERO leads. Not even a single enquiry.
What makes it worse is that our business actually slowed down during this period. When I raised my concerns, the response I received was, “I’m just a worker, I can’t do anything.” This is extremely unprofessional, especially when that person is my only point of contact with the company.
My emails and messages have been ignored, and nobody seems willing to take responsibility or provide a solution. No refund has been offered despite the promises made during the sales process.
I feel completely let down by the service, communication, and support. Spending over $1,350 for no calls, no leads, and no customer service is unacceptable.
I would not recommend this service based on my experience.
Thryv 回复2026-06-22
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
I would appreciate the opportunity to review your account, campaign performance, and the interactions you've referenced so we can better understand what occurred and determine how we may be able to help. Please send us your business name and contact information through Trustpilot's direct messaging feature, and a member of our team will investigate this matter further.
Thank you for bringing this to our attention. We value your feedback and look forward to the opportunity to learn more about your experience.
Too expensive and too many bells and whistles for a sole proprietor!
Too many bells and whistles for a sole proprietor at $240 a month for the lowest tier turns out to be $2,880/year! I can't believe I paid so much for so long! *kicks self*
Cancellation requires 29 days and you have to speak with the cancellation department before it becomes in effect. I really enjoyed my business associate Brian, but other than that, you can get so much more from such less expensive memberships.
Thryv 回复2026-06-04
Thank you for sharing your experience. I’m glad to hear Brian made a positive impact and provided the support you needed.
We understand that every business has different needs. Thryv is designed to provide an all in one solution that includes customer management, marketing, communication tools, online scheduling, payments, and automation, which can be especially valuable for businesses looking to consolidate multiple tools into one place.
We appreciate your feedback regarding pricing and the cancellation process. Insights like yours help us continue evaluating how we serve businesses of all sizes. We wish you continued success with your business and thank you for the time you spent with us.
The software itself is fine, I didn't use it for much other than social posting but there are other tools available for this. They advertise that they'll get your business onto something like 32 listings? But 15 of those don't work in New Zealand, so honestly I just don't think it's worth it.
My experience with their team was plenty friendly to start with when I first was looking to buy, and once I'd made the purchase they were happy to help me get set up. When I tried to cancel our subscription they just ignored my email (I followed up three times) and I ended up getting charged for the next month.
When I called their call centre they were more helpful and cancelled my subscription. They said there was a 30-day cancellation policy - but when I advised that I don't believe this was ever mentioned to me, and due to the lack of response I'd received from their team, they decided to refund the charge.
Thryv 回复2026-06-04
Thank you for taking the time to share your experience. I'm glad to hear our team was helpful during onboarding and that you found value in the platform for managing your social posting.
I’m sorry to hear that your cancellation experience did not meet expectations. While our cancellation policy is intended to provide time to process account changes, we always want our customers to feel informed and supported throughout that process.
We appreciate your feedback regarding directory listings in New Zealand as well. Market availability can vary by region, and insights like yours help us better understand where we can improve both our communication and our customer experience.
Thank you again for your business, and we wish you continued success moving forward.
Title: Outstanding account manager — genuinely transformed my experience with Thryv
When Adam Gleeson first reached out to me, my account was in disarray. Things weren’t being followed up, no one was getting back to me, and the system wasn’t working the way it should. Adam’s call changed everything.
Since taking on my account, Adam has been exceptional — helping me transition into the Thryv platform and marketing centre, integrating Keap, and overseeing a complete redesign of my website. Everything he has done has been handled with the utmost care and attention to detail. He takes things personally. He makes sure everything is done properly, and if something isn’t right, he finds the right person to fix it — no excuses, no delays.
Beyond his professionalism, Adam is genuinely a wonderful person to deal with. Kind, polite, highly intelligent, and he really knows his stuff. He doesn’t just manage an account — he takes ownership of it.
I would not hesitate to highly recommend Adam to anyone looking for someone to handle their marketing and help their business grow. If you want someone who will take your business seriously and actually deliver results, Adam Gleeson is that person.
Thryv 回复2026-05-28
Thank you so much for taking the time to share your experience and recognize Adam. We’re thrilled to hear the positive impact he has had on your business and overall experience with Thryv.
Adam’s dedication, attention to detail, and commitment to helping his clients succeed truly reflect the level of partnership we strive to provide. We’re especially glad to hear that the transition into the Thryv platform, Marketing Center, Keap integration, and website redesign have helped turn things around for you.
We’ll be sure to share your kind words with Adam and our leadership team. Thank you again for your trust and recommendation, we’re excited to continue supporting your business growth.
We had a very disappointing experience with Thryv. Our company invested a significant amount of money with them over many years, even before they became Thryv, and unfortunately we saw little to no measurable results from their digital marketing and SEO services.
We requested to cancel all services prior to 2025 for both of our companies. One account was cancelled, but the other was not. The account manager handling our request later left the company, and we were told there was “no record” of the cancellation request for the remaining services. We were then informed that each individual service required a separate cancellation request, despite clearly requesting to cancel all digital and print services.
As a result, we were billed for print advertising services we did not approve and later contacted by collections regarding those charges. This was extremely frustrating, especially considering our long payment history and years of business with the company.
We even gave Thryv another opportunity by signing back up for digital services later on, paid on time throughout the contract, and still did not experience meaningful results or improvement in lead generation.
Overall, the experience was disappointing, communication was inconsistent, and the billing dispute process was very frustrating. Based on our experience, I would not recommend Thryv.
This is my response to Thryv reply: Thank you for your response.
I would still like this matter reviewed further because I genuinely believe there was a misunderstanding regarding the cancellation of services. I have email evidence showing that I attempted to cancel services with our account manager, Jenna Takenishi, in March 2023. In one of my emails, I specifically stated: “Just continue the website service and cancel everything else.”
At the time, I believed this request was sufficient to stop the remaining advertising services. Jenna was our active account manager, and I had no knowledge that she later resigned from the company. After taking over management of these accounts in 2022, I relied on communication with Thryv representatives to manage and cancel services appropriately.
What has been especially frustrating is that this matter has now been sent to collections despite my good-faith efforts to communicate and resolve the issue. We were long-time customers well before Thryv, dating back to Vivial and earlier advertising relationships. Over the years, we invested significantly in advertising under Bob’s Sweetwater Pumping Service, B and B Pumping Services, and now 2B Environmental Inc.
Additionally, we recently signed up again with Thryv, and even during that experience we encountered cancellation and billing issues that required us to dispute charges. This reinforced my concern that there may be ongoing problems with how cancellation requests are processed and communicated.
I respectfully request a good-faith review of the account history, cancellation communications, and billing timeline, especially considering the email evidence showing my intent to cancel all services except the website.
Thryv 回复2026-05-28
Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand your frustration regarding the cancellation process, billing concerns, and overall results received.
We’d like the opportunity to look into this further and better understand what happened. If you’re open to it, please reply to us through Trustpilot with your contact information so our team can review the account details and follow up directly.
We appreciate you taking the time to share your experience.
Tracey Ann from Thryv is amazing,she has helped setting up our Marketing project and website details
Thryv 回复2026-05-28
Thank you so much for your kind words and for recognizing Tracey Ann! We’re thrilled to hear she has been such a great support while helping set up your marketing project and website details.
Providing attentive, knowledgeable support is exactly the experience we strive to deliver, and we’ll be sure to share your feedback with Tracey Ann and our leadership team. We appreciate your trust in Thryv and look forward to continuing to support your business growth.
Thryv Marketing did a terrible job all around. Scheduled meetings at times did not happen, promised reports were never received, Thryv lost control of our spend so we were charged beyond budget, people were not able to explain to us what Thryv had done / was doing to advance our marketing campaign, a different person was assigned to talk to us each time and they seemed to have no knowledge of the account or our past issues, and bottom line, our business decreased under Thryv which is the last thing anyone wants from a marketing agency. Not for me to analyze but didn't seem that Thryv had the knowledge level or resources to have taken on more business.
Thryv 回复2026-05-28
Thank you for sharing your feedback. We’re very sorry to hear about your experience. This is not what we want for our clients, and we’d appreciate the opportunity to look into this further. Please reply to us through Trustpilot with your contact information so our team can review the account details and connect with you directly. Thank you for your partnership. More to come.
its garbage dont waste your time. You'll get snake oil salesmen left right and center that over promise and under deliver, and then when you reach out to a representative to cancel, they send you to another one that will continue with the snake oil sales, get billed for another month a week after requesting to cancel and then not get a refund due to some fine print policies you werent told about in the first place. They pressure you and ring you for months to try and bring you on board and then when you finally are on board, everything is buggy, half of the service they offer is unavailable and the rest is just garbage tied together with garbage. They use the fact that they own yellow pages to gain your trust. I for one am regretting not looking deeper into them because they dont have accessible reviews on Google, Facebook or any major business profile they control, with the only reviews on third party websites like ProductReviews and TrustPilot where they're poorly rated and have no control over the reviews that go up
Thryv 回复2026-05-28
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and understand your challenges regarding communication, cancellation concerns, billing, and the overall platform experience.
This is not the experience we aim to provide, and we would appreciate the opportunity to review your concerns further. Please reply to us through Trustpilot with your information so our team can investigate the account details and connect with you directly.
We appreciate your feedback and the opportunity to look into this further.
When I tried to cancel you objected saying I had a verbal contract. That's ludicrous, if it's not in writing it's not a contract. You did not produce what you said, and when i canceled you hit my account for $744 within two weeks after I canceled which should have been 30 days. What you did was illegal. FRAUD!!!!!!!!!!!
Thryv 回复2026-05-20
Sorry to heat that. We take feedback like this seriously and would like the opportunity to review your account details, agreement terms, and the charges you referenced. , I was able to locate your account and will be reviewing the details further. We’ll be in touch soon to help.
This company has been ripping me off for years. Finally they let me out of contract after so many promises. And then what happens. They just took money out of my account again 2 days ago. They are awful on customer service and don't do anything they claim they will do. Save yourself the headache and pass on this company, they are there for you and after you sign a contract they are gone. I have been dealing with it for 20 years.
Thryv 回复2026-05-28
Thank you for sharing your feedback. We’re sorry to hear about your experience and would like the opportunity to look into this further.
At this time, we’re unable to locate an account under the name provided. Please reply to us through Trustpilot with your best contact information so our team can further investigate and connect with you directly.
We appreciate you bringing this to our attention.
I’m sorry to hear your experience didn’t meet expectations, James.
I’d like the opportunity to look into your experience further and better understand where the communication and support broke down. If you’re open to it, please send me your business name and best contact information so I can connect you with the appropriate team for review.
Tracey-Ann is easy to deal with and willing to assist with my needs
Thryv 回复2026-05-01
Tracey-Ann is amazing, I’m so glad you called her out 🙌 That’s exactly the experience we want every client to have. If you ever need anything else or want to take things even further with your account, I’m here to help anytime!
They are useless. All they care about is making you agree so they have you for 6 months. After that they dont care if their service helps your or not. They will lie to make you sign up. They do nothing to help you even though you are paying them 250 dollars a month. They just stop calling and keep collecting.
Thryv 回复2026-05-01
Hi there, I’m really sorry to hear this was your experience. That’s definitely not how we want anyone to feel.
I do see you still have Marketing Center active, so I’d love to help make sure you’re actually getting value out of what you’re paying for. When it’s set up and used, you should be seeing consistent support and clear progress, not feeling left on your own. If communication dropped off, that’s something I’d want to fix. I’m happy to take a look at your account with you, identify what’s been missed, and get things back on track.
I found your account, more to come soon!
I attended a Thryv 'Product showcase' online event today. The promise for the session was that I'd be informed about exciting new product updates to Keap, the product I've used for more than 14 years (and that's recently been acquired by Thryv). For the first half of the event, Keap wasn't even mentioned. I felt confused, let down and disappointed. When Keap was mentioned briefly towards the end, there was no clarity on relevance of the features to the version of Keap I use and no timelines given – nor was there any clarity on how Keap and the Thryv Marketing Center, which was heavily promoted at the beginning, were going to align / cooperate going forward in the wider Thryv ecosystem. This felt like poor expectation setting and poor communication. Sadly, I left with my confidence severely dented in Thryv as a company.
Thryv 回复2026-04-22
Richard - I’m really sorry this was your experience, that’s not the takeaway we want from a product showcase, especially for someone who’s been with Keap for 14+ years.
You’re absolutely right to expect clear, relevant updates and a better connection between Keap and the broader Thryv ecosystem. It sounds like we may have missed the mark on setting expectations and delivering clarity around timelines, product alignment, and what this means specifically for your version of Keap.
I’d really appreciate the chance to connect with you directly and walk through what’s coming, how Keap fits into our long-term direction, and what you can expect moving forward. I'll be requesting your info securely via Trust Pilot so I can pull up your info and help. Thanks!
Over Priced! Impossible to get ahold of someone to cancel 'services'. Taking advantage of a small business is wild work.
Thryv 回复2026-04-21
I hear you, and I’m really sorry this has been your experience. Feeling stuck or unable to reach someone, especially when you’re trying to cancel, is not the level of service we look to accomplish.
If you’re open to it, I’d like to personally help get this resolved for you as quickly as possible. Please reach out to me directly so I can make sure your cancellation is handled and review your account with you at [email protected]. Thanks!
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