MIMicrosoft★★★★★
Unprofessional and frustrating experience with Microsoft support
Three days ago, I bought a Microsoft Office 365 subscription. In the confirmation email, I clicked to link to activate the subscription but was told my account doesn't have permission to do so. I've trawled the online support articles, but nothing there was helpful. I've also just spent almost an hour on hold on their support line, but my call was never answered. I'm paying money for a subscription I can't access – and the support from Microsoft is non-existent. An incredibly unprofessional and deeply frustrating experience.
2026-07-28有帮助 1
THThryv★★★★★
Deeply disappointing
I attended a Thryv 'Product showcase' online event today. The promise for the session was that I'd be informed about exciting new product updates to Keap, the product I've used for more than 14 years (and that's recently been acquired by Thryv). For the first half of the event, Keap wasn't even mentioned. I felt confused, let down and disappointed. When Keap was mentioned briefly towards the end, there was no clarity on relevance of the features to the version of Keap I use and no timelines given – nor was there any clarity on how Keap and the Thryv Marketing Center, which was heavily promoted at the beginning, were going to align / cooperate going forward in the wider Thryv ecosystem. This felt like poor expectation setting and poor communication. Sadly, I left with my confidence severely dented in Thryv as a company.
2026-04-22有帮助 1
