Visit ThryvCustomer Relationship Management (CRM): This centralized database houses all client and lead information and engagements. It also integrates with all other Thryv features, such as the Client Portal, appointment scheduling, estimates and payments, marketing automation and more. Customer Communication:Centralize all of your conversations in one inbox with Thryv, including Gmail, webchat, Google Business Messages, Facebook Messages, Instagram DMs, email, text and more. Online Scheduling:Allows clients to book an appointment from the business’s website or the Client Portal, and syncs with the business and staff calendars instantly. Appointment reminders are sent automatically through email or text.Free DemoEstimates, Invoicing and Payments:Users can manage the entire quote through payment process including accepting payments through a variety of payment processing services, including ThryvPay.Online Listings:Once a business uploads its information, such as address, hours, phone number, etc., Thryv automatically updates the business’s listings across the internet, so wherever customers are looking, they will always find up-to-date, accurate information.Reputation Management:Businesses can capture online reviews in real time and respond immediately to ensure their reputation is always intact.Social Media Management:Users can pre-schedule social media posts and manage comments and incoming questions without ever having to leave the Thryv dashboard.
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Is Thryv legit?
Thryv (thryv.com) has a 2.4 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Business Services and its reputation is poor. 63% of reviews are 1 star, a relatively high share; The business has replied to 97% of negative reviews; 91 of them were added in the last 12 months. Last updated 2026-09-04.
What reviewers say
AI generated
Most reviewers were unhappy with their experience overall. Customers frequently struggled with confusing contract terms, recurring subscription renewals, and unexpected charges that felt extremely difficult to cancel. Many people also reported poor communication, a complete lack of follow-through, and entirely unhelpful support when attempting to resolve ongoing billing complications or technical problems.
Some reviewers were happy with their onboarding experience and found specific staff members to be very supportive. Other consumers truly appreciated the detailed guidance and professional assistance provided during the initial setup phase, which successfully made exploring the platform much easier and considerably more manageable for their growing small businesses.
Auto-generated from all reviews of this business. For reference only.
A warning for other small business owners: read your marketing contract before you sign — and ask for a copy in writing.
I signed up with Thryv earlier this year for marketing and website services. Here's what I've run into since asking to cancel, documented from my own account:
**No copy of my contract.** I've asked for copies of the agreements I signed. They haven't been sent to me.
**No contracts visible online.** There's no place in the customer portal where I can pull up or download my own signed agreements.
**No way to cancel online.** Cancellation can't be done from the dashboard — you have to go through a person.
**No way to remove my credit card.** I can't delete my payment method from their system myself.
**Customer service is a dead end.** When you call the customer service number, you're routed to an offshore call center, and the person you actually need to talk to is never available.
**My cancellation request was ignored.** I sent formal written notice on August 28 asking for confirmation of cancellation, an effective date, an itemized final invoice, and no further charges without written authorization.
**My salesperson won't take my call.** He won't answer the phone — just sends back vague texts and won't answer direct questions. He also declined to give me the name, email, or phone number of his director so I could escalate.
If you're a small business owner considering a marketing contract: get a signed copy in your hands before you pay anything, confirm in writing how you cancel, and know exactly who you escalate to when your rep stops answering.
The overall experience with Thrive very helpful and rewarding as they made it very easy to set up and establish our online business advertising. We are very proud of what we achieved through their encouragement and professionalism.
I told my account manager not to renew me because I'm selling my company. He did it anyway and now they are hounding me to pay for the next 2 years for a business I no longer own. When we visit on the phone they say to file out of business and the new owner can take up the payments. He does not want to advertise with them. It shouldn't have been renewed. Every call is recorded but they refuse to go back and listen to me telling the rep not to renew me. This company is a scam. The help will scam you and nothing you can do about it. 100 percent stay away from Thryv and The Real Yellow Pages.
FINAL EDIT 8/31: Thryv reached out to me to settle this issue. We reached a resolution that was acceptable and I appreciate what Thryv did to make this right. I'm updating my score to 3/5 to acknowledge the positive ending to this experience.
To start: The website that Thryv created and maintained for us was fine. Nothing special, but it did its job.
Our issues came from unannounced billing changes and a "processing period" for our cancellation.
Billing terms were recently changed from net 30 to same day. We were billed twice in July and I had to call customer service twice to get an explanation. No one in our office was able to find a notification or update email informing us of the changes.
When trying to cancel our account we were informed that there is a 29 day "processing period" for the cancellation. It's an obvious cash grab to get another month's payment. This processing period isn't visible on their FAQ which says "After the initial Subscription Period, you can cancel AT ANY TIME" (emphasis added) When I talked to customer service they informed me that the FAQ references the Australian terms and conditions, not even the US ones!
It's 2026 - you should be able to identify my country from my IP address and provide the appropriate FAQs if you have different rules for different countries.
I'm hoping that I won't be one of the many people who continue to get billed after their cancellation. Feel free to look at BBB reviews for those stories.
Website itself: 3/5
Customer service, billing, and everything else: 3/5
I hired this company to build my new site and all I have found myself doing is building my site by myself. They are absolutely the worst in customer service. They started off really strong and after firing the one person I trusted to help me build my site (Brian Sweeny). It has been over a month and I still have not had anyone contact me to continue building it. Do not use this company unless you have the time to only get guidance and that is if you get it. Their entire goal is to have you sign up to charge you fees....That is a shame
Reply from Thryv2026-08-18
Carlos, we’re sorry to hear about your experience and the lack of follow-up you’ve encountered with your website. This isn’t the level of support we want any Thryv client to experience, especially after such a strong start. We’d like the opportunity to look into what happened, reconnect you with the right team, and help get your website project moving forward. We’ll be reaching out through Trustpilot to request your contact information so our team can review your account and follow up directly.
Good luck trying to cancel subscription if outside USA. If I could make it 0 I would
If I could make it 0 I would. I signed up to Keap (now Thryv) with the intention of it being my lead management tool. I no longer have need for the tool, never ended up using it and have been trying to cancel. I wasnt able to do it via the online portal, the help section walks through a series of steps that do not apply with my configuration. I then called their Australian contact number (that is where I am based). They couldnt cancel they could only give me the contact for the US number I needed to call to cancel. It being the middle of the night I wasnt able to do that. I then found a way via Thryv's website to lodge a request to cancel. They then submit the request to a "Customer SUccess Manager". I made it clear before they did this I had zero interest in any discounts etc I just wanted to cancel. Still the customer sucess manager reaches out by email to me with a link to book a time, the majority of which are time slots in the middle of the night! I am now having to wait for a call on Saturday morning my time at 7:30am so I can tell this person what I have already requested online. Terrible customer service. I have no idea as to the product's quality as I haven't used it and no longer have need for it.
Reply from Thryv2026-08-13
We’re sorry for the challenges you’ve experienced. We’ve requested your contact information privately through Trustpilot so we can locate your account and look into your cancellation request.
Thank you for bringing this experience to our attention. Your feedback about the cancellation process for clients outside the U.S. is also valuable and something we’ll share with the appropriate team.
Tracy was a great couch. I feel confident to do posts and promote my business on my own.
Reply from Thryv2026-08-13
That’s what we love to hear! 🙌 We’re so glad Tracy helped you feel confident creating posts and promoting your business on your own. Thanks for sharing your experience and for choosing Thryv!
If I can rate them no stars I would. Had a terrible terrible experience. Worst business I ever dealt with. A bunch of liars who have absolutely no clue what they were doing. I paid them thousands of dollars over the course of a few months, and they provided me absolute garbage. We ended up dictating changes over the phone to their team in the Philippines, cuz what their "design specialists" kept giving us was completely atrocious. And even then, I could have done a better job with Lovable or Replit. And their ad and post copy looked like generic AI slop, despite our repeated and specific instructions to improve it. Needless to say, they did not get me a single qualified lead the whole time. NOT ONE LEAD! After a few months they finally arranged a meeting with someone there who actually seemed like he knew what he was doing, and he was like, "Oh, this was a mistake. They should have never taken your case. We do small local businesses, not remote staffing companies." So I'm like, so can you refund me please? And he said yeah sure. And of course they never did. This is besides the fact that we had to get down on our hands and knees and beg them to cancel our subscription. We tried emailing to all our contacts there and they simply flat out ignored us. Then we tried calling the billing department a bunch of times and after waiting on hold forever got disconnected. Happened a bunch of times. Hard to believe that it was a mistake every time. The BBB should shut this place down. Can't believe they are still in business.
Update 8/20/2026: For the record, despite me providing them with my contact info as per their message below, they have not reached out to me. Of course. A bunch of scammers.
Reply from Thryv2026-08-13
We’re sorry to hear about your experience. What you’ve described is not the experience we want any Thryv client to have, and we want to look into this and help.
We’ve requested your contact information privately through Trustpilot so our team can locate your account and review the situation in more detail.
Thank you for bringing this to our attention. We hope you’ll give us the opportunity to take a closer look and work toward a resolution.
Tracy‑Ann made getting started with Thryv genuinely easy. She walked me through everything at a pace that suited me and explained each part clearly. What stood out most was how friendly and patient she was — nothing felt rushed, and she made sure I understood how to use the tools that matter for my business.
Her support has made the whole onboarding process smooth and stress‑free. Really appreciate the effort she put in.
Reply from Thryv2026-08-13
Thanks so much for sharing this. We love hearing that Tracy-Ann made getting started with Thryv feel easy and stress free. Taking the time to understand your business and making sure you feel confident using the tools available to you is exactly the kind of experience we want for our clients. We’ll be sure to share your kind words with Tracy-Ann!
They have false advertising and waste your time. They advertised they would post my business everywhere on line. It was a total switch and bait. After giving them two hours of my time they finally told the truth. They want to build your website. As a perk they will get your business listed but you have to pay them website prices. They only build it once and charge you forever.
Update: Either post that you just want to build a website for your clients and don't suggest you will do backlinking and SEO or actually offer the service you advertise (I responded to an advertisement stating you would list my business everywhere on the Internet, which is not a standalone service that you even offer).
I was exaggerating about them charging you forever. Apparently it isn't a joke. I am glad I read reviews before I signed up! It makes no sense that the reviews are all fishing about how amazing they are our how they to people off. Just saying.
Reply from Thryv2026-08-17
We’re sorry to hear the experience didn’t align with your expectations. We’d appreciate the opportunity to better understand your experience and review the concerns you’ve shared. We’ll be reaching out through Trustpilot to request your contact information so our team can look into this further.
I have had other websites built by…by various digital they cannot matchThryv
I have had other websites built by other companies. But Thryv Australia built my website for such a great price I believe I got $10k website for a fraction of the price and without paying for any advertising this time around when with my other businesses I paid a fortune for ads with my other businesses but with Thryvs website I paid no money for ads and within 9 months I was ranking number 1 on google. After selling that company I will be using Thryv to build my next website. I can’t rate them high enough. Thanks Thryv Team.
Reply from Thryv2026-07-29
Thank you for sharing your experience! We're honored to have earned your trust and are thrilled to hear your website exceeded your expectations. It's fantastic that your site achieved such strong Google visibility and helped support your business growth. We truly appreciate your kind words and look forward to partnering with you again on your next website. Congratulations on your success, and thank you for choosing Thryv!
5 Stars – Outstanding Support from Dave Crisler & Game-Changing Software!
Working with Dave Crisler and implementing Thryv has been an absolute game-changer for our business!
From day one, Dave took the time to truly understand our operational needs and walked us through every step of setting up the software. His guidance, responsiveness, and genuine dedication to our success made what could have been a overwhelming transition completely seamless and stress-free.
As for the Thryv software itself—it has exceeded our expectations! Having our customer communication, scheduling, invoicing, and review management streamlined into one easy-to-use platform has saved us countless hours every week. Our clients love the seamless online experience, and our day-to-day operations have never been more organized.
Reply from Thryv2026-07-29
Thank you so much for your incredible review! We're thrilled to hear that Dave provided such a smooth onboarding experience and took the time to understand your business needs every step of the way. It's even better to know Thryv is helping streamline your customer communication, scheduling, invoicing, and review management while saving you valuable time. We appreciate you trusting us to be part of your business journey and look forward to supporting your continued success!
Valuable support for a beginner in digital marketing
Each session was informative and friendly . Visuals helped me know what the agenda was and what was expected to be covered. I felt supported.
Reply from Thryv2026-07-29
Thank you for your thoughtful review! We're so glad to hear you found each session informative, welcoming, and easy to follow. It's great to know the visuals helped set clear expectations and that you felt supported throughout your digital marketing journey. We appreciate you choosing Thryv and look forward to continuing to help your business grow!
The Thryv Marketing Center has been a fantastic addition to our business, powerful, intuitive, and genuinely helpful in making social media and marketing feel achievable rather than overwhelming. It’s an excellent product that delivers real value.
Working with Matt Daly at Thryv made the experience even better. He invested real time in helping me understand the platform, always patient and always making sure I felt confident before moving on. Social media and marketing management used to feel like an impossible task; now it’s not just manageable, but enjoyable.
Reply from Thryv2026-07-21
Thank you for your wonderful feedback! We're thrilled to hear that Marketing Center has made managing your marketing and social media more approachable and enjoyable.
We're especially glad Matt provided the guidance and support to help you feel confident using the platform. We'll be sure to share your kind words with him and the team.
Thank you for trusting Thryv to be part of your business journey. We look forward to continuing to support your success!
Thanks to Thryv and Matt for the onboarding of the Thryv Marketing Center. Matt was patient and thorough in making sure we understood how to use the tools available to us. We look forward to seeing the results!
Reply from Thryv2026-07-17
Thank you for your kind words! We're so glad to hear Matt provided a thorough onboarding experience and helped you feel confident using Thryv Marketing Center. We appreciate you choosing Thryv and look forward to being part of your continued success! More to come!
Matt made the revised onboarding easy to work through, with lots of detail and was there when we needed additional marketing assistance. He was flexible when we couldn't make appointments and happy to reschedule. Easy experience and looking forward to collaborating further using the Thryv system.
Reply from Thryv2026-07-13
Thank you so much for your kind words! We're thrilled to hear that Matt made your onboarding experience smooth and informative. Providing flexible, personalized support is something we strive for, and we're glad he was there to help every step of the way. We appreciate you choosing Thryv and look forward to continuing to support your business as you grow! Much more to come!
I would give thryve less than zero if it existed. Shady business practices at best. They old yellow pages would review your contract every year and try to renew suited on your business needs, Thryve will auto renew for a longer time period than the "book" is good for. The book is now a two year book so they charge the customers the same or more and do halve the work. The customer service employees are well rehearsed to deal with irate customers since they probably get hundreds of complaints every day, I don't know how they lookin the mirror at night knowing that they sold they souls out of being decent human being for the pittance that Thyve pays them. Very unethical company and would advise everyone to stay away. Not to mention the "book" they sell isn't thick enough to create a roll of toilet paper with .....
Reply from Thryv2026-07-17
I'm sorry to hear this has been your experience. That's not the level of service we strive to provide. We'd like the opportunity to review your account. Our team will reach out through Trustpilot to request your contact information so we can look into this further.
I would not recommend doing an ad with Thryv. I had informed my sales rep. that I was selling my business and didn't want to renew. I told him 6 months before renewal time. He did it anyway. I know he did it just to get his commission. Now I'm stuck paying I believe they said 2 years. I'm paying on ad's for a business I sold a year ago. They keep attempting to collect. Thryv could care less if they have shady sales reps. I'd rather stand on the street corner with a cardboard sign then run an ad with them.
Reply from Thryv2026-07-08
Thank you for sharing your feedback. We're sorry to hear about your experience.
We take concerns regarding renewals and the sales experience seriously. We'll be reaching out to you through Trustpilot to help identify your account, review what happened, and see how we can help.
Thank you again for taking the time to share your experience.
Locked in contract, no performance, and no valid info that my money is being spent on advertising.
I have been locked into a contract with Thryv now for almost 5 months where I have only received 2 calls from their advertising efforts despite being told upfront that my monthly send would yield an estiated 6 calls per month.
After reaching out to discuss several times with them what is being done, they have not been able to provide any information regarding where my marketing spend is going, what changes are being made, and any information that they are actually providing a service for the high monthly cost I am spending.
I am still reaching out after several attempts to get them to release me from my contract where there has been minimal communication or urgency to try and help a paying customer.
This company is by far a scam and would avoid at all costs.
Reply from Thryv2026-07-08
Thank you for taking the time to share your experience. We're sorry to hear that your experience hasn't met your expectations.
We'll be reaching out to you through Trustpilot to help identify your account, review your concerns, and better understand what has happened. Our team would appreciate the opportunity to discuss your experience, review your campaign and account details, and work toward a resolution.
Thank you again for your feedback. We value the opportunity to learn from your experience and improve.
Terrible customer service with no explanation of your purchases, contracts and renewals sent to incorrect email addresses so you're not able to cancel, talking to 15+ people on the phone and get nowhere, over a month long of trying to cancel the account because of no ROI, insane contract verbiage we didn't see or agree to, added on services and payments we didn't sign or agree to. This company and the yellow pages steal money from businesses and provide no updates or ROI in return. Highly recommend you stay away and focus your marketing dollars on something beneficial.
Reply from Thryv2026-07-08
Thank you for taking the time to share your experience. We're sorry to hear that we didn't meet your expectations.
Providing clear communication and helping our customers understand their services is important to us, and we're disappointed to hear this wasn't your experience.
I'll be reaching out through trust pilot to help me locate your account and help. More to come soon.
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