HighLevel (www.gohighlevel.com) has a 4.9 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has replied to 33% of negative reviews. Last updated 2026-08-11.
Nehmat was amazing actually. She literally went feature by feature and gave me an overview of what each tool does. It was eye opening because one of the feature she mentioned I was not thinking about but the moment she started explaining, I saw an opportunity. Thanks alot!!
Reply from HighLevel2026-08-10
Thank you for sharing this! We're thrilled to hear that Nehmat was able to give you a helpful overview and uncover new opportunities for your business. We appreciate your feedback!
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ghlops team · 2 reviews · Experienced 2026-08-10 ·
★★★★★
Hi Amit Raj
Hi Amit Raj, I really appreciate all your help and support with the A2P process. Your guidance and quick assistance made things much easier for me. Thank you so much for going the extra mile and helping me get everything sorted. Really grateful for your support!
Reply from HighLevel2026-08-10
Thank you for your kind words! We're so glad Amit was able to make the A2P process easier for you. We truly appreciate you taking the time to share your experience!
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AI Marketing · 1 review · Experienced 2026-08-10 ·
★★★★★
Promote Her Swetha Jayan
Promote Her Swetha Jayan. Solution
Reply from HighLevel2026-08-10
Thank you for the kind words! We're so glad Swetha was able to make a positive impact. We'll be sure to pass along your appreciation!
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Johan Van Der Hulst · 8 reviews · Experienced 2026-08-10 ·
★★★★★
HighLevel go to great lengths to facilitate a successful onboarding process.
Right after signing up for a trial I received a call from Reema for the initial quick setup and to see whether I had any questions. She was very friendly and it gave me so much trust in HighLevel I cancelled the trial and signed up right away for the $97 plan so I could also use all the AI futures.
Since I had seen a lot of YouTube videos she advised me to book a full technical onboarding by one of her colleagues from the Customer Success team after a couple of days of discovering the software.
I can tell you the software has so many features, really worth to discover it a bit before the technical onboarding call so you know your way around a bit and for gathering some questions.
Customer Success agent Sankalp was awesome in helping me onboard to HighLevel. He was very patient and helpful to get the technical back-end setup properly. Even when it took a bit longer when I had to get domain provider information that was on a different computer, therefore copying the settings to the domain provider took longer than normal. But he remained calm and polite and let me figure it out. I believe the call should normally take about an hour, but we went certainly 20 minutes beyond that. I didn't feel any pressure from Sankalp. Amazing. Very happy so far!
Thanks again Reema and Sankalp for the great onboarding calls.
Reply from HighLevel2026-08-10
Thank you for such a thoughtful review! We're delighted to hear that Reema and Sankalp made your onboarding experience smooth and helpful. We truly appreciate you choosing HighLevel!
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Victoria B · 1 review · Experienced 2026-08-09 ·
★★★★★
Best Support Person Ever – Sakshi Shrivastava
Sakshi Shrivastava is hands down the best support person I have ever interacted with! Her assistance was fast, clear, and extremely helpful. She understood my issue right away and resolved it smoothly without any delay. Top-notch customer service—100/100 performance! Highly recommended!
Reply from HighLevel2026-08-10
Thank you for the wonderful feedback! We're so happy to hear that Sakshi was able to provide such a smooth and helpful experience. We'll be sure to share your kind words with her!
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Elie S · 1 review · Experienced 2026-08-10 ·
★★★★★
Sharan Thank you!
Sharan, thank you so much!
Reply from HighLevel2026-08-10
We're glad Sharan was able to assist. Thank you for taking the time to share your appreciation!
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Damion Hes · 2 reviews · Experienced 2026-08-10 ·
★★★★★
I struggled a couple of times with the phone settings
I struggled a couple of times with getting the phone settings right. I was not able to call for my client and it takes so many times but Pooja vyas was able to fix it within a call and in 50 minutes I was ready to go. Really appreciate her help and very happy with the result.
Reply from HighLevel2026-08-10
Thank you for sharing your experience, Damion! We're glad Pooja was able to get everything sorted out and help you get up and running. We truly appreciate your kind words!
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John Anthony Fuentes · 1 review · Experienced 2026-08-10 ·
★★★★★
Gurvinder He was very patience very…
Gurvinder He was very patience very knowledgeable and help me through until it was fixed.
R
Romwil BK · 1 review · Experienced 2026-08-11 ·
★★★★★
Great Experience
I've had a great experience with the GoHighLevel Support team. Every time I've reached out, they've been professional, patient, and genuinely willing to help. Whether it was troubleshooting technical issues, answering questions about features, or assisting with account updates, they took the time to explain everything clearly and followed through until the issue was resolved.
As someone who works in GoHighLevel every day managing multiple client accounts, having a reliable support team makes a huge difference. I truly appreciate their responsiveness, knowledge, and dedication to helping users succeed.
Thank you to the entire GoHighLevel Support team for your consistent assistance and excellent customer service. Keep up the great work!
GHL is the best! I swear they are always leveling up. They live up to their name "High-Level" because they really are. Especially to their employee named Shagun Jaswal, he is so great, helpful, and patient when we were on a call. Kudos to High-Level Team!
Harshita Parihar was able to help me out with a technical issue I was having. I felt accommodated and listened to throughout the zoom call. Overall great experience!
Dear Chandan,
Thank you very much for your outstanding support throughout this entire process.
From the very beginning, you handled my request with great professionalism, patience, and kindness. Even though my case was complicated because of multiple trial accounts and an incorrect email address, you carefully investigated every detail and stayed committed until everything was resolved successfully.
Your prompt responses, clear communication, and willingness to help made a very positive impression on me. It is rare to receive such dedicated customer support, and I truly appreciate the time and effort you invested in solving my problem.
I am also grateful for the respect and courtesy you showed during every step of our communication. Thanks to your assistance, both trial accounts have now been cancelled successfully, giving me complete peace of mind.
Please accept my sincere thanks for your excellent service. You are a great representative of the HighLevel support team, and I will certainly remember this positive experience.
I wish you continued success in your career and all the very best for the future.
With sincere appreciation,
Mohssen
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David Wilkinson · 2 reviews · Experienced 2026-08-09 ·
★★★★★
I had a major issue with my backend and…
I had a major issue with my backend and Demzel B. really came through. Rather than have me figure everything out and go through 100 back and forths, he just did it and saved my a few days of work. Appreciate it!
Edward Ian was really helpful and provided detailed support. It was quick but gave me confidence on how to re-submit my A2P registration and streamline our process moving forward. Thank you! Best GHL support, i was unable to rate him on GHL though, so I'm putting it here.
Kunwar helped me set up a lot in a short time. He was awesome. Very helpful and patient. Thank you. Customer service was great for my 2nd call with GHL.
