HighLevel

If I could give zero stars, I would.

If I could leave less than one star, I would. My experience with GoHighLevel support has been incredibly frustrating, and this issue has now left major parts of my business effectively offline for nearly a week. All I needed to do was switch the Stripe account connected to my GoHighLevel agency from my previous agency Stripe account to the Stripe account for my new agency. In order to do that, I was told I needed to disable anything connected to the existing Stripe account. I cancelled website subscriptions, listings, SaaS subscriptions, reselling, and anything else that could potentially be linked. GoHighLevel showed that nothing was connected to the Stripe account anymore, yet it still would not allow me to disconnect or replace it. I opened a support ticket and eventually got on a video call with a support representative. She went through the account with me, disabled additional reselling settings, and attempted the troubleshooting steps herself. It still did not work. The issue was then supposedly escalated to a higher-level department. After that escalation, I received essentially the exact same instructions that had already been attempted unsuccessfully during the original support call. I responded and explained again that those steps did not work. The issue was then supposedly escalated again, this time to the “Stripe engineering team.” After that, communication essentially disappeared for nearly four days. Meanwhile, my SaaS mode remained disabled, subscriptions were cancelled, and parts of my business that rely on GoHighLevel were offline. I eventually had to follow up myself because I had received no meaningful update. After explaining how frustrating it was to have my business affected for nearly a week, I received yet another response telling me to go through essentially the SAME troubleshooting steps the original representative had already attempted with me on a video call. To make matters even worse, GoHighLevel is still sending all of my support communications to my OLD agency email address. Everything within my GoHighLevel account has already been updated to my new agency information and new email address. I specifically raised this issue during the support call and asked the representative to check whether anything on their end was still linked to the old agency email and to have it updated. That apparently was not done either. I am still receiving support communications at an email address associated with my previous agency, despite my account information being updated and despite directly bringing the issue to support's attention. How does that make any sense? At this point, the problem is much bigger than a technical Stripe issue. Technical problems happen. What is unacceptable is the complete lack of ownership, communication, follow-through, and effective escalation. I have been bounced between support representatives and departments, repeatedly given the same troubleshooting instructions despite clearly explaining that those steps have already been completed and failed. I've received almost no proactive updates. I've had to chase support myself. My Stripe issue is still unresolved. My business systems have been affected for days. And even something as basic as correcting the email address being used for support communication has still not been handled after I explicitly brought it up. For a platform that businesses depend on for CRM, websites, payments, automations, SaaS subscriptions, client accounts, and day-to-day operations, this level of support is completely unacceptable. If an account-level technical issue is serious enough that a customer's business is being impacted for days, that customer should not have to repeatedly explain the same problem, chase support for updates, and receive recycled troubleshooting steps that have already been proven not to work. Nearly a week later, I still do not have a resolution. Extremely disappointing experience with GoHighLevel support. If I could give zero stars, I would.

Demz

Demz, was awesome. He have really good industry knowledge.

Super friendly and efficient

Kunwar was exceptionally for my…

Kunwar was exceptionally for my onboarding call. Super helpful and professional

Rohan Kotak was amazing

Rohan Kotak was amazing and is a expert when it came to workflow automations. Keep up the good Work !

Thanks Yashwant

Something as simple as export your…

Something as simple as export your product list has turned into a disaster. I asked their AI how do I export my product list to a spreadsheet. The search came back to go to Payment>Products>Menu Followed the directions only to find a import csv button but not an export csv button. Intentional or not their customer service manager admitted "we received calls about this already" and the problem is still not fixed? Instead of escalating and opening a case with development l, they double down and told me we will file it as a suggestion. I am taking my business elsewhere.

Thanks @Khushboo for demo

Thanks @Khushboo for demo, she shows us a demo clearly about the product features and its support services. She is actively listening to our pain-points and requirements to our business, most of them can be resolved at HighLevel platform.

Mahak Sawlani was excellent

Mahak Sawlani was excellent. She answered all of my questions and exceeded my expectations. Wow 🤩. My funnel was not displaying properly and she fixed it now it works better than before.

The customer care at GoHighLevel is disappointing

The customer care at GoHighLevel has been extremely disappointing. I was told they will reach out, yet it has been several days with no call, no email, and no update regarding what we discussed. What makes this even worse is that this is happening after I already had a very poor experience with the other department. Instead of correcting that experience, the lack of follow up is only making it worse. This is completely unacceptable.

Worst CRM, Worst CRM Support

This is one of the worst CRM's I've ever used, built, implemented, or managed. What kind of CRM doesn't provide a simple way to execute a full fields export? What kind of CRM makes their clients drudge through sloppy Ai Ticket support that provides outdated / deadend answers? A terrible one, that's what. Get it together gohighlevel. With so many other solutions out there doing it right, you all should take some notes. TERRIBLE

Knowledgable in area of expertise

Knowledgable in area of expertise. Support were able to escalate issue on the spot; so that the right actions could be taken for resolution.

Ronald Daganio was

Ronald Daganio was, great, spent time troubleshooting the issue and solved the problem quickly!

Great assistance

We were having issues with our A2P…

We were having issues with our A2P compliance on some previously approved lines, Carl got us back on track ASAP! I so appreciate the prompt reply and attention.

I have a smooth assistance from Raman…

I have a smooth assistance from Raman Nalluswamy, he seems to be so smart and looks like in software business like GHL for a while. Very nice and professional.

Kendy was absolutely great

Kendy was absolutely great! She helped me resolve an on going issue I've been having for the last 48 hours. Her professionalism and patience was outstanding!

Emily was actively listening and trying…

Emily was actively listening and trying to help me with my issue, as well as giving sound feedback, and helping to move the ball forward to a solution.

I had THE BEST experience with Pratik…

I had THE BEST experience with Pratik Mohite. He is so good, patient, knowledgeable. He went over and above to help me with my issue and explained to me how everything works in details, and fixed the problem in no time. I believe you should consider him for giving educational webinars for GHL, as he has an exceptional way of explaining the steps to people. I would rate him 100/10 as a technical support and I would like to ask for a raise for him, because technical support team members like Pratik Mohite are the reason we continue to be clients. Also, I was the one who insisted on giving him this review, because you hardly find people that good anymore and they should be rewarded. Thank you Pratik Mohite. You are simply the best.

Neha Soni is a great help!