Visit ThryvCustomer Relationship Management (CRM): This centralized database houses all client and lead information and engagements. It also integrates with all other Thryv features, such as the Client Portal, appointment scheduling, estimates and payments, marketing automation and more. Customer Communication:Centralize all of your conversations in one inbox with Thryv, including Gmail, webchat, Google Business Messages, Facebook Messages, Instagram DMs, email, text and more. Online Scheduling:Allows clients to book an appointment from the business’s website or the Client Portal, and syncs with the business and staff calendars instantly. Appointment reminders are sent automatically through email or text.Free DemoEstimates, Invoicing and Payments:Users can manage the entire quote through payment process including accepting payments through a variety of payment processing services, including ThryvPay.Online Listings:Once a business uploads its information, such as address, hours, phone number, etc., Thryv automatically updates the business’s listings across the internet, so wherever customers are looking, they will always find up-to-date, accurate information.Reputation Management:Businesses can capture online reviews in real time and respond immediately to ensure their reputation is always intact.Social Media Management:Users can pre-schedule social media posts and manage comments and incoming questions without ever having to leave the Thryv dashboard.
Written by the business, not verified by us.
Is Thryv legit?
Thryv (thryv.com) has a 2.4 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Business Services and its reputation is poor. 63% of reviews are 1 star, a relatively high share; The business has replied to 97% of negative reviews; 91 of them were added in the last 12 months. Last updated 2026-09-04.
What reviewers say
AI generated
Most reviewers were unhappy with their experience overall. Customers frequently struggled with confusing contract terms, recurring subscription renewals, and unexpected charges that felt extremely difficult to cancel. Many people also reported poor communication, a complete lack of follow-through, and entirely unhelpful support when attempting to resolve ongoing billing complications or technical problems.
Some reviewers were happy with their onboarding experience and found specific staff members to be very supportive. Other consumers truly appreciated the detailed guidance and professional assistance provided during the initial setup phase, which successfully made exploring the platform much easier and considerably more manageable for their growing small businesses.
Auto-generated from all reviews of this business. For reference only.
Meredith persuaded me to let thryv help with digital marketing for our small business, and I am glad she did. Meredith and the other members of the thryv team who have helped me are knowledgeable, attentive, responsive, and a pleasure to work with.
Reply from Thryv2026-04-22
Thank you so much for sharing this, it truly means a lot.
I’m so glad Meredith was able to guide you in the right direction and that your experience with our team has been such a positive one. Providing knowledgeable, responsive, and attentive support is exactly what we strive for, and it’s great to hear that reflected in your experience.
If there’s ever anything you need, we're always here to help.
ETA: After filing a complaint with a Better Business Bureau, I was taken care of; my account has been canceled and a refund has been processed. Finally.
DO NOT USE THRYV!!!! If I could give zero stars, I would. Initially the system worked with QuickBooks. After many months of glitches and issues, they just decided they would no longer support QuickBooks integration. I've sold my business and tried to cancel, but continue to receive bills and I keep getting the run around with customer service. Either I am transferred, then disconnected, or the customer service rep says they are unable to handle my request. For a subpar system, you would hope they would at least have decent customer support. YOU'VE BEEN WARNED!!
Reply from Thryv2026-04-22
I’m really sorry to hear about your experience, especially during something as important as selling your business.
I want to acknowledge a few things directly. Changes like the QuickBooks integration can be disruptive, and we should be clearly communicating those updates and supporting you through them. More importantly, you shouldn’t be getting the runaround when trying to cancel or resolve billing, that’s not the experience we want for any client. I'll be reaching out via Trust Pilot to help further. Thanks!
12+ great years in business 2 miserable with Thryv
I spent about 12 years in the online marketing and Yellow Pages industry and was working for Vivial before Thryv acquired the company. During my time in the industry, I consistently performed as one of the top reps nationally and managed one of the largest books of business. I had long-standing relationships with many clients who trusted my recommendations.
When Thryv acquired Vivial, we were strongly encouraged to transition our clients to Thryv’s software platform. The compensation incentives were significant, which initially created excitement and momentum. However, once the product was implemented with clients, the experience quickly deteriorated.
The software frequently did not perform as advertised, implementation was consistently problematic, and support challenges made it extremely difficult to deliver positive outcomes for small and medium-sized businesses. Many clients became frustrated due to poor onboarding experiences, unmet expectations, and lack of follow-through. Over time, it became increasingly difficult to confidently recommend the platform because the client experience simply did not match what was promised.
As someone who built a career on trust and long-term relationships, this was extremely disappointing. Many clients invested time, money, and energy expecting improved marketing performance and operational efficiency, but instead encountered ongoing issues that negatively impacted their businesses.
In addition, organizational changes following the acquisition significantly disrupted established teams and client relationships. Many experienced professionals left the company as confidence in leadership and product direction declined.
I also experienced legal pressure related to alleged client conflicts despite having no involvement with the company they referenced. While I was ultimately able to resolve the matter, I am aware of former colleagues who faced similar situations and incurred unnecessary legal expenses.
Based on my experience, I would strongly caution small and medium-sized businesses to carefully evaluate alternative providers before committing to Thryv’s platform. There are many reputable marketing and CRM solutions available that deliver better reliability, stronger onboarding, and more consistent results.
While I appreciate the experience gained during my time in the industry, I would not choose to work with or recommend Thryv moving forward. Gary Hall is an absolute low life. Have to say I would love to see Thryv turn it around but very curious to see how they can keep best intrest of clients before share holders
Reply from Thryv2026-04-17
John - Thank you for sharing your experience and for the many years you dedicated to your clients and the industry. We respect the emphasis you’ve placed on trust and long-term relationships.
We’re sorry to hear the transition did not meet expectations, particularly around implementation, product performance, and support. That’s not the experience we strive to deliver, and your feedback is important.
We’ve continued to invest in improving our platform and onboarding experience, with a strong focus on better outcomes for our clients.
We appreciate the impact you made during your time and wish you continued success moving forward.
Thrvv has been charging us for 2 years and no ad exists. Try to get a supervisor, you wont get one the reps are the gate keepers. They continue to bill and when my company refused to pay for the ad that didn't exist they sent it to collections. Spent numerous hours trying to get this resolved and its pointless, without BBB and others to help moderate, Customer service is non-existent! Beware! Useless! How can this company keep going with hundreds of the same complaints.
Reply from Thryv2026-04-16
Hi there, I’m really sorry to hear about your experience this sounds incredibly frustrating, especially after trying to get it resolved for so long.
I’d genuinely like to look into this for you and understand what happened here, including the concerns around billing and your ads. I’m going to request your contact information through Trustpilot so I can connect with you directly and work toward a resolution.
I have paid over $5400 starting in November 2022 for The Real Yellow Pages which I discovered when I got a new billing person.
I never signed up for The Real Yellow Pages. My billing person got scammed into thinking this was a legitimate Yellow Pages ad.
The Real Yellow Pages has essentially no circulation which makes it worthless.
Reply from Thryv2026-04-16
Hi Tom, I’m really sorry for the confusion and frustration here I can understand how concerning this must feel, especially after reviewing past billing. You should always have clear visibility into what you’re signed up for and how it’s performing. I’d really like to review your account with you to ensure everything was properly authorized and that you have full clarity on the services and billing.
I’m going to request your contact information through Trustpilot so I can connect with you directly and take a closer look.
My experience has been a nightmare from start to finish. Canceling the subscription was incredibly difficult, and despite multiple attempts, charges continued. I lost both money and business as a result of working with them. Customer support was unhelpful and unresponsive when it mattered most. I deeply regret signing up and would not recommend Thryv to any business owner.
Reply from Thryv2026-04-16
Hi Maria, I’m really sorry to hear about your experience this is definitely not the kind of experience we want for our clients, especially when it comes to billing and cancellations.
I was able to locate your account and will be following up with you directly shortly to review everything and work toward a resolution. I appreciate you sharing this feedback and giving us the opportunity to make this right.
Being an 'old-school' company meant a big change when implementing the various social media platforms and business listings. However Tracy-Ann our Client Success Manager with Thryv made navigating all this a breeze. I would thoroughly recommend this product.
Reply from Thryv2026-04-13
Thank you so much for sharing this, Mark. Making that shift from “old-school” to digital can feel like a big leap, so it’s awesome to know Tracy-Ann was able to make the process feel smooth and manageable for you. I’ll be sure to pass this along to her, she’ll really appreciate it!
If there’s ever anything else you need as you continue growing your online presence, we're always here to help.
Make sure you know what you’re signing up for here. They have 6 month contracts and want to charge you every month and it’s hard to cancel! Read the fine print. I’m not convinced the money spent was worth anything since it didn’t seem to bring results!
Reply from Thryv2026-04-06
I’m really sorry to hear this was your experience, Ann. I completely understand how challenging contracts and cancellations can feel if expectations aren’t met.
I’d really like the chance to look into this for you and help make it right. I’ll be requesting your contact info through Trustpilot so I can follow up directly and better understand what happened.
Talk soon, and I appreciate you bringing this to our attention.
I am extremely disappointed with Thryv. I was never informed of any six-month contract, and I never signed or agreed to any paperwork. At no point was this mentioned during the signup. I only intended to try the service for a few months, but when I tried to cancel, I was told I still had to pay $608 a month until July. I never authorized this "contract". Customer service was a nightmare, every single time I called, they said, 'We’ll call you back, we’ll fix it,' but they never did. I’ve never did. When I contact them, all they say is, 'I apologize, I apologize,' but no action is ever taken. The system is broken, I can’t process invoices properly, and I can’t charge deposits as needed. I’ve essentially thrown away $608 a month for a service I can’t even use. If you’re considering Thryv, please be extremely careful, ask about all terms, because I was never informed, and now I’m stuck with this unexpected financial burden.
Reply from Thryv2026-04-06
I’m really sorry to hear this, Shaidy.
This isn’t the experience we want for you, and I’d really like to look into what happened. I’ll be requesting your contact info through Trustpilot so I can follow up directly and help work toward a resolution.
Thank you for bringing this to our attention, I’ll be in touch soon.
Lacklustre Customer Service from this now American owned Company after "taking over" our Yellow Pages listing presumably sometime around October last year. Since then we have had sporadic emails with no real solid information provided despite promising it. Promised information both via verbal on the telephone and in writing via email. Currently we have a listing online with the wrong telephone number and two awful reviews which are related to the Doctors practice next door - not us!! Hopeless. Do not recommend.
Reply from Thryv2026-04-02
This isn’t the level of communication or accuracy we want for any of our clients. I’d really like to take a closer look at your listing, get the phone number corrected right away, and help address those reviews so they’re properly attributed.
If you’re open to it, I can personally help get this resolved and make sure you have clear, consistent updates moving forward. I'll request your info via Trust Pilot so that I can help. Thanks!
Thryv never offered me any service, locked in contracts and kept debiting me randomly, 2times a month.. saying they will keep doing that for six months. I rate you guys zero. You will hear from my l
Thryv never offered me any service, locked in contracts and kept debiting me randomly, 2times a month.. saying they will keep doing that for six months.
I rate you guys zero.
You will hear from my lawyer.you have an option of refunding me.
Reply from Thryv2026-04-02
Hi Stacey, I’m really sorry you’ve had this experience, especially with incorrect information and reviews being tied to your business. I can completely understand how frustrating that must be.
This definitely isn’t the experience we want for you. I’d like to take a closer look at your listing, get the phone number corrected, and help address those reviews so they’re properly attributed.
I’ll be requesting your contact details through Trustpilot so I can connect with you directly and get this resolved as quickly as possible. I appreciate you bringing this to our attention, and I’m here to help make this right.
Awful!
I cannot stress enough, use at your own risk.
No interaction for years while they take your money, inaccurate ads, misleading and convoluted contracts that are impossible to end even when fraudulently signed.
Take my advice, if they come knocking at your door, run!
The Comoany responded they wanted to
“make this right” yet never gave me the name of who to contact.
Once again making claims they don’t honor.
Reply from Thryv2026-04-02
Hey there, Susan. this is not how we want anyone to feel after working with us.
I understand your concerns around communication, ad accuracy, and contracts, and I’d really like the opportunity to look into your account and get a clear understanding of what happened here.
I’ll be requesting your contact information through Trustpilot so I can reach out directly and work through this with you. I appreciate you taking the time to share this, I’m here to help make this right.
The worst marketing on the planet, save yourself the headache as this company is complete waist of time. Does not provide what you ask for, dashboard never works, and forget about cancelling.
You'll be put into collections.
Reply from Thryv2026-04-02
Sorry to hear this, Heather. This isn’t the experience we want for our clients, and I’d really like the opportunity to review your account, look into what happened, and help.
I’ll be requesting your contact information through Trustpilot so I can reach out directly and work through this with you. More to come soon.
Thryv is not a good company
This is sad. I wish I would have read all reviews before getting sucked into spending thousands to be worse off than I was after 3 months with Thryv. They totally changed my description of business profile and google dropped me down due to this new info. Which was not correct. After trying to work with 4 different Thryv agents, I felt rushed each conversation, Not 1 person could understand how to market my business. I am so disappointed. I verbally thru text, phone and email have tried to cancel with no success. I was smart to put a stop with my bank for the monthly withdrawals. I am still being hassled by them for payment after 2 months
Reply from Thryv2026-03-09
Hi there, I’m really sorry to hear about your experience and appreciate you taking the time to share this feedback. What you described sounds incredibly challenging, and I’d truly like the opportunity to look into this further and see how I can help.
If you’re open to it, I’ll ask for your contact information here on Trustpilot so I can review the details of your account and help.
Thank you again for bringing this to our attention.
The customer services is great, I work a lot with Camille and Ladonna for Ads they are amazing. I noticed an onboarding walk through with the system, marketing suite, and reputation management made my experience way better because that dashboard is how you can contact support at any time, see your reports, and check your data etc. The original person who onboarded me never did that walk through part at first but after I reached out, Camille took over and it has been lovely, also listings management alone is worth it!
Reply from Thryv2026-03-09
This made my day to read. I’m so glad Camille and Ladonna have been taking great care of you. They’re both fantastic and truly care about helping our clients succeed with their ads. Can't wait to show them this! I also really appreciate you mentioning the onboarding walkthrough. That dashboard is such a powerful tool once you know where everything lives, and I’m glad Camille was able to jump in and get you fully set up.
And you’re absolutely right about Listings Management. For a lot of businesses, that alone makes a huge difference in visibility and consistency online.
If you ever need anything or want help getting even more out of the platform, feel free to reach out to me anytime. Always happy to help.
Way too much micro managing the marketing, absolutely waste of money and time.
Hopefully can get out of the contract at least cancel the subscription or at worst seek legal advise.
Reply from Thryv2026-03-04
Hi there, John. I’m sorry to hear this has been your experience. I wasn’t able to locate your account based on the information in your review, but I’d really like to look into this for you and see how we can help.
I'll be requesting your access via TrustPilot to help further. Thanks for bringing this to our attention. More to come soon.
AVOID THIS COMPANY.
Great at sales pitch, but once you're in the door expect ZERO delivery, customer support & service.
I was billed for three months before our Yellow Pages advertisement was even published. After I raised it, it took another eight weeks for the ad to go live. On top of this, the quality of the ad they posted was TERRIBLE, and after requesting revised wording, I have now been waiting six weeks with no resolution.
There has been minimal proactive communication and no accountability.
I regrettably ignored the negative reviews on here and proceeded anyway. Proceed with caution!
Reply from Thryv2026-03-04
Hi there, Sam. I’m really sorry to hear about your experience. What you described is definitely not the level of service we want our clients to receive.
I’ll be requesting your contact details through Trustpilot so I can pull up your account and take a closer look at what’s going on. I’d really like the opportunity to review this with you and help get things moving in the right direction.
Thank you for bringing this to our attention. I look forward to connecting and helping however I can.
They charged our small family owned business thousands of dollars. Made us do 90% of the leg work that they said was the point of hiring them. They posted one of the employees personal phone number on google as our company number.
Oh and to top it all off, we have received less phone calls than we did before hiring them.
Reply from Thryv2026-03-04
Hi there, Jay, I’m really sorry to hear about your experience. What you described is definitely not the experience we want for our clients, especially when you’re trusting us to help support and grow your business.
I’d really like the opportunity to look into this further. I’ll be reaching out to you through Trustpilot to request your contact information so I can locate your account and review what may have happened, including the phone number issue and your campaign performance.
Once I’m able to find your account, I’d be glad to take a closer look and help however I can. Thank you for bringing this to our attention.
Very disappointing performance, i have cancelled my account
Reply from Thryv2026-02-19
We’re really sorry to hear this, that’s never the goal.
If you’re open to it, I’d love the opportunity to connect directly and understand what didn’t work for you. Sometimes there are quick adjustments or strategy shifts that can completely change performance, and I’m always happy to take a closer look. I'll request your info via Trust Pilot to reach out soon to help. Thanks!
This is worst company with empty promises . They said we can keep our website but as soon as we stop our subscription fee they shut down our business website.
Reply from Thryv2026-02-18
Hi there, Pepe. I’m really sorry to hear about this. That’s definitely not the experience we want for any of our clients.
If you’d like, I’m more than happy to personally review your account with you and see how I can help. I'll request your contact info securely through Trust Pilot and will reach out soon.
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