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Thumbtack

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200 条评价

1.8200 条评价
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关于 Thumbtack

数据更新
网站
thumbtack.com
分类
家庭服务
所在地
美国
状态
待认证
近 12 个月
200 条评价
差评回复率
90%(145/162 条)
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商家自述

我们是Thumbtack,一家科技公司,帮助数百万人自信地照料和改善他们的家园。我们的房主可以从我们不断增长的30万本地服务企业社区中获得个性化的指导,了解该做什么、何时做以及雇佣谁。在美国的每个县,每天都有人转向Thumbtack来完成小修小补、日常维护和重大改进。随着超过1000万个五星项目并持续增长,我们赋能房主掌控局面,帮助本地企业成长。用Thumbtack完成更多。

以上内容由商家自行提供,未经平台核实。

Thumbtack靠谱吗?

Thumbtack(thumbtack.com)在 OK.one 的综合评分为 1.8 分(满分 5 分),基于本站收录的 200 条用户评价,属于家庭服务分类,口碑较差。76% 的评价为 1 星,差评比例偏高;商家回复了 90% 的差评;评价主要围绕价格、客户服务。数据最后更新于 2026-08-29。

评价综述

AI 生成

看了296条评价,大多数评价者对整体体验都不满意。消费者经常抱怨线索定价太贵,而且不断被收取那些不回复或虚假客户的费用,那些客户从来不会回复。客服通常被描述为完全没用,使得解决账单争议或联系到任何人都极其困难。 有些评价者对技术熟练的承包商提供的专业高效服务感到满意,他们准时到达。人们也赞赏及时完成工作、整洁的工作空间,以及在整个项目期间非常有礼貌的沟通。少数用户提到在寻找可靠帮助进行简单的家庭维修和室内油漆工作方面有很好的体验。

本段由 AI 基于该企业的全部评价自动归纳,仅供参考,不代表平台立场。

用户怎么说

So im really sick and tired of…

So im really sick and tired of thumbtack, im a professional carpenter and not only will i get bogus leads, but i will get leads out of my area of which they will charge me, on top of that they have been making it harder and harder to get refunds even if i tell them the truth they still look at me like im lying. I wish craftjack was still around to get leads, but greedy angi ruined it. Also looking at the reviews on trust pilot it seems others feel exactly what im feeling. Thumbtack you have disapointed me and are a greedy app, overpricing leads that amount to nothing, once in awhile you get a good customer but other than that no serious people and i have 5 star reviews.

I hired NRL Enterprises to fix my Canon…

I hired NRL Enterprises to fix my Canon desktop printer. Norman was able to come out the same afternoon and fixed my problem in a timely manner. I am so happy to have my printer in working order again as I was afraid I’d just have to scrap it and get a new one. Norman was very friendly and easy to work with and I highly recommend him for your computer and printer needs.

very misleading and not honest on…

very misleading and not honest on search and costs more to find work i tanked literally about $100 into two weeks and i had several people who they gave me as a paid lead tell me they already hired a person, i had others on some jobs turn down the work because they wanted to find someome cheaper than me ( my estiamtes are resonably low...) somehow im still losing money after turning it all off.. as i cant remove the budget... i have been ripped off and i dont know if im getting the money lost on it ..

thumbtack use to be agreat source not anymore

thumbtack use to be agreat source of lead but staring 12 to 16 months ago i had been receiving a lot off bad lead, bogus lead, so im investing a lot of pay per lead money amd clients dont respose up 10 in row no one hires you or answer there phone, you don't even get your opportunity to talk to the client and they're still charge you Will you explain the situation and tell them to see your account and have this in consideration to apply at least some refunds All the refunds are denied Contact is not what I used to be Seems like it's not worth it anymore

SAMMERS

SAMMERS, SCAMMERS, SCAMMERS. THUMBTECK IS BIGGEST PROFFESSIONAL SCAMMERS IN THE EARTH, THEY RIPE HARDWORKING PEOPLES MONEY, WHO MAKE LITTLE MONEY AND THUMBTECK STEAL MORE THAN 50-70% FROM US, SOMETIMES THEY STEAL ALL YOUR MONEY BY GIVING FAKE CUSTOMER JUST TO CHARGE YOU, AND MAKE (SHAREHOLDERS)BOARDMEMBERS RICH, I'VE SPENT MORE THAN $10k ON IT,AND IM DONE, NO MORE THUMBTECK, IM NOT GONNA USE IT, AND I WILL TELL TO ALL OF MY FRIENDS TO NOT USE THIS SCAM SOFTWARE. EVEN IF YOU ASK FOR REFUND THEY ALWAYS DECLINE YOUR REFUND.

Handyman Connection of Golden is…

Handyman Connection of Golden is fantastic. Professional yet friendly, on time and great work. I am very happy with their work and will use them again!

Thumbtack 回复2026-05-15

感谢您选择 Thumbtack 来寻找您的专业人士。很高兴听到 Handyman Connection of Golden 是完美的匹配,您的家居项目也取得了成功。我们期待在您的下一个项目中继续为您服务。

THUMBTACK SHOULD BE INVESTIGATED BY…

THUMBTACK SHOULD BE INVESTIGATED BY PA'S ATTORNEY GENERAL. THEY SCAM THEIR PROFESSIONALS. THEY DELETE YOUR PROFILE DESCRIPTION BECAUSE THEY DON'T LIKE WHEN YOU SPEAK THE TRUTH ABOUT THEIR FRAUDULENT PRACTICES. AND THEY DON'T WANT PROSPECTIVE CLIENTS TO KNOW THAT THEY (THUMBTACK) CHARGE THEIR PROFESSIONALS EVERY TIME WHEN SOMEONE SENDS THEM A REQUEST FOR A QUOTE. EVERY LEAD IS BETWEEN $28-65, SOMETIMES MORE, THAT THIS PROFESSIONAL IS LOSING. WHETHER OR NOT AN ACTUAL HIRE BUT A QUESTION. THEY DON'T ISSUE REFUNDS FOR THOSE MESSAGES THAT PEOPLE IGNORE. SO IF ONE PERSON CONTACTS GIVE DIFFERENT PROFESSIONALS AND HIRES ONE, OR HIRES NONE...THUMBTACK GETS PAID EVERY TIME. AND THOSE PROFESSIONALS GETS SCREWED TIME AFTER TIME. DON'T USE THEIR PLATFORM.

Pro account deactivated without reason

Opened a pro account. 3 hours later Thumbtack locked my account without reason exposed to me even though I was asking for a reason why!!! Background check came back clean! 48 hours later, I still haven't gotten any answer why my account was deactivated. How stupid it can be? It can't be more stupid than thumbtack.

Former Top Platinum Professional Now Banned Unfairly For Questioning "Authority"

After being in top pro Platinum professional junk removal specialist doing a lot of good jobs getting really good reviews does it matter how good of a job you do as a contractor they'll rip you off I've caught them sending fake leads I've only gotten a few refunds most of the time they lie AI response and they're always right they're never wrong. Then when one person wants to get money back and they don't want to work reasonably with the contractor they go to the trust the safety team which is their back door thugs who come in and started interrogating the contractor threatening the contractor and emails and then when they get on the phone they're even worse sound like politicians sound like liberal California's who have ridiculous views and are not reasonable demand that I pay that cash to a customer who I really don't owe anything to and then when I tell them that forced labor is illegal that they're not my employer and then I'm I'm done paying exorbitant fees for fake leads and being treated like this that I'm disputing the past 90 days of transactions which is well over $1,000 then they send me an email and they cancel my service.

I had an amazing experience with KJB…

I had an amazing experience with KJB Logistics LLC. The movers were so amazing friendly also kind. It was a short notice move i called last night they showed up the very next morning. The move was in a timely manner i would recommend this company to anyone who's looking for honest also professional movers. The movers we're very pleasant i rate this company 💯. My next move will be by this company..Thank you Chino your amazing..

I had a very frustrating experience…

I had a very frustrating experience with this platform. Over a short period of time, I was charged nearly $9,000 for leads and services that I did not clearly understand or knowingly agree to. The billing system is extremely confusing and lacks transparency, especially for small business owners who are just starting. This situation has caused serious financial stress, and I feel misled by how the charges were applied automatically. I strongly advise other business owners to be very cautious before using this platform.

Thumbtack is a scam

Thumbtack makes their money taking advantage of small businesses. They charge pros for leads and encourages people looking to hire to reach out to multiple business so they get paid. It’s pathetic and lousy to leach off of small business like that. I was charged $250+ for leads I never responded to, wasn’t hired for, or didn’t want. They refuse any refunds.

Waterwise was amazing

I'm Ruth Warner Mchaney. Waterwise was amazing. Darren and Cory are the epitome of professional. I had a water leak under my slab. They fixed the problem. I am so pleased with how thoughtful, competent, compassionate and understanding they were. This company cared about me. I was not just a paycheck I was valued as a person. I highly recommend them.

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