TicketSmarter

Hello Peggy, Thank you for reaching out. TicketSmarter is a ticket marketplace with tickets listed by third-party sellers. The third-party seller is responsible for the delivery method and delivery date of their ticket inventory. The ready-by date on your order receipt email indicates that the tickets may be delivered at any time leading up to or on that date. For full transparency, this date is disclosed and completely visible throughout the ticket purchase process for you to see and be aware of. You can reach out to our customer support team for an update on delivery by using the contact information located at the bottom of the order confirmation email. Thank You, TicketSmarter

Hello Deriek, Thank you for taking the time to leave your feedback for us. TicketSmarter is a US-based company, so all prices will be in USD unless otherwise noted. The currency for tickets can be found on the ticket selection screen and the checkout screen before the customer enters their payment information. We hope this information will help you in the future when completing orders through TicketSmarter. Thank you, TicketSmarter

Hello, TicketSmarter has no affiliation with Ticketmaster or any other ticket marketplace. TicketSmarter is a ticket marketplace with tickets listed by third-party sellers. The third-party sellers are responsible for setting the prices of their ticket inventory on the marketplace, and tickets may be above or below face value. To provide our customers with full transparency, prior to the customer completing their purchase, seat locations and a full pricing breakdown are displayed to the customer that includes the seat locations, the price of the tickets, the price of the fees, and the total price the customer will pay for their order. This information is shown after the customer enters their billing address and phone number. If you have further questions, please reach out to our customer support team directly at [email protected] or via phone at (888) 671-5676. Thank you, TicketSmarter

Hello Daniel, Thank you for your response. Customer support looked into your order, and they sent your tickets on November 5th, 2025, at 5:11 PM with the subject line: “Your Mobile Tickets Link is Available - Rush - 7/22”. The tickets were sent to the email address you provided with your order. If you were having trouble accessing these tickets, our customer support team was also available for troubleshooting any issues via the contact information on your order receipt email anytime before your event date. For further questions about your order, please reach out to our customer support team directly at [email protected]. Thank you, TicketSmarter

Hello Sophia, Thanks for your feedback. TicketSmarter is a ticket marketplace and is not involved with the decisions made at the venues. Decisions on any seating changes are made by the performers, event promoters, and the event venues. Thank you, TicketSmarter

Thank you for reaching out. We have sent a request for your order information through Trustpilot so our customer support team can look into your order. Alternatively, you can send an email with the subject line "About My Order" to [email protected]. Within the body of the email, please include the details of this review along with your order number, phone number, and email address. Thank you, TicketSmarter

Thank you for reaching out. We have sent a request for your order information through Trustpilot so our customer support team can look into your order. Alternatively, you can send an email with the subject line "About My Order" to [email protected]. Within the body of the email, please include the details of this review along with your order number, phone number, and email address. Thank you, TicketSmarter

Hello Robert, Thank you for your feedback. TicketSmarter is a ticket marketplace with tickets listed by third-party sellers. As noted on our website, we are not affiliated with Ticketmaster. The third-party sellers that list their available inventory, including both event tickets and parking passes, on our website are responsible for setting the prices of their ticket inventory on the marketplace, and tickets may be above or below face value. We strive to provide accurate information about the events listed on our marketplace, but that information is not meant to imply that we have an affiliation with those events. We are also not affiliated with any other ticket marketplaces, which is stated on our website. Thank you, TicketSmarter

Hello Rob, Thanks for your response. TicketSmarter does not remove tickets from an event listing while customers are browsing ticketing options in an attempt to bait-and-switch a customer. As an active ticket resale marketplace, multiple customers may be looking at the same tickets that you are, and the tickets will be removed from an event listing if they are purchased by another customer. TicketSmarter is a legitimate ticket resale marketplace. We have a 100% Guarantee (https://www.ticketsmarter.com/legit-guarantee) that applies to all tickets that are purchased on our marketplace. Thank you, TicketSmarter